MEMORIAL HEALTHCARE
Provider Information
- Address
- 1975 W M 21, STE 102
OWOSSO, MI 48867 - Ownership Type
- Non-Profit
- Medicare Certified Since
- June 12, 1986
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Physicians | 1 |
| Volunteers | 10 |
20
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what MEMORIAL HEALTHCARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how MEMORIAL HEALTHCARE compares to hospices nationwide.
15.6 minutes
of nurse care per routine home care day, on average
That is the 80th percentile among hospices nationally. The national median is about 12 minutes.
17
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.6 min
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends13.6%
Ranks better than about 85% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.1%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits50%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care12%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months32%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$10,111 · 11th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 80.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening99.2%
- Breathing difficulty treatment91.4%
- Treatment preferences discussed99.2%
- Beliefs and values discussed100%
- Bowel care for patients on opioids98.5%
- Visits in the last days of life80.7%
- All care steps completed95.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer34%
- Dementia18%
- Heart and circulatory disease27%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Memorial Healthcare
Memorial Healthcare provides hospice services for families in Owosso, Michigan. They have served the community since 1986. This team holds accreditation from the Joint Commission. That is a national group that checks if hospitals meet high safety standards. They focus on providing care that meets strict rules for quality. Their team includes 20 staff members. You will find 3 registered nurses and 1 physician on their roster. They also have 10 volunteers who help with daily needs. Choosing a provider with this level of oversight gives many families peace of mind. They follow clear guidelines for patient care. It is a non-profit organization. This means their focus stays on the needs of the patient. Their history shows a long commitment to the local area. They offer support for patients facing serious health challenges. You can reach their office at 1975 W M 21 to learn more about their specific programs.
Understanding Their Quality
Memorial Healthcare stands out for its high marks across the board. They earned top scores in the official Hospice Care Index. This index looks at how well a provider manages care. They also received excellent marks on the patient satisfaction survey. That survey asks families about their actual experience with the care team. It is a big win for the local community. The Joint Commission accreditation adds another layer of security for patients. This group sends experts to check the office. They look for safety and good care habits. The goal is to make sure every patient gets the same high level of attention. Having a team of 10 volunteers shows they value extra help for families. These people often provide comfort and quiet companionship. When you look for a hospice, these ratings act as a map. They point toward providers who perform well on national tests. High scores show a consistent pattern of success for the patients they serve.
Quality Performance
What Is Hospice Care Like in Owosso?
Hospice care in Shiawassee County focuses on comfort and quality of life. The team at Memorial Healthcare works to keep patients comfortable at home. They use a team approach to manage pain and symptoms. Their staff includes nurses, a doctor, and volunteers. Nurses handle the medical tasks. The physician oversees the plan of care. Volunteers offer extra time and presence for the patient. This team structure helps families handle difficult days. You can expect regular visits from the staff. They adjust the plan as needs change. Most people find that having a professional team nearby makes a huge difference. You do not have to manage everything alone. The goal is to provide dignity and support. They focus on what the patient wants most. This might mean better pain control. It could also mean just having someone to talk with each day. That is the core of their service in Owosso.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is a personal choice for your family. You should feel comfortable asking direct questions. Start by asking how quickly they can respond to a sudden crisis. You need to know if they have staff available at night. Ask how they coordinate care with your current doctor. It helps to know who will be the main person you call. You might also ask how they use their volunteers. Do they offer help with errands or just sit with the patient? These small details matter. Ask them to explain their plan for pain management. You deserve a clear answer on how they keep patients comfortable. Finally, ask about their experience with your specific health needs. A good provider will listen to your concerns. They will take the time to answer every question you have. Do not rush this process. Take your time to find the right fit for your loved one.
Keep Family Stories Alive
Your family history holds wisdom worth saving for the future. We offer tools to help you record and protect those memories today.
Preserve MemoriesOther Hospice Providers Nearby
HEARTLAND HOSPICE (SOUTHFIELD)
HOSPICE OF LANSING
OAKLAWN HOSPICE
UPPER PENINSULA HOME HEALTH & HOSPICE
INTERIM HEALTHCARE OF WEST MICHIGAN
THE MEDICAL TEAM
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