HEARTLAND HOSPICE (ANN ARBOR)
Provider Information
- Address
- 1300 EISENHOWER PLACE, SUITE 1390
ANN ARBOR, MI 48108 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 16, 1995
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 7 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 1 |
20
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLAND HOSPICE (ANN ARBOR) reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE (ANN ARBOR) compares to hospices nationwide.
13.9 minutes
of nurse care per routine home care day, on average
That is the 67th percentile among hospices nationally. The national median is about 12 minutes.
49
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.9 min
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.9%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits46.3%
Ranks better than about 59% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months47.9%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.8%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice5.6%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$22,415 · 72nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 50.6% of patients or more. Most hospices score above 90 percent.
- Pain screening99.2%
- Pain assessment98.3%
- Breathing difficulty screening99.2%
- Breathing difficulty treatment91.7%
- Treatment preferences discussed100%
- Beliefs and values discussed96.7%
- Bowel care for patients on opioids89.3%
- Visits in the last days of life50.6%
- All care steps completed89.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer25%
- Dementia12%
- Heart and circulatory disease18%
- Lung and respiratory disease9%
- Stroke26%
- Other conditions15%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Heartland Hospice in Ann Arbor
Heartland Hospice serves families throughout Ann Arbor, Michigan. They provide end-of-life care focused on comfort, dignity, and symptom management. Their team works out of their office on Eisenhower Place to support patients in their own homes or care facilities. Choosing a provider is a deeply personal decision. Heartland has been a Medicare-certified provider since 1995, which means they have been operating in the community for nearly 30 years. That is a long time to build trust and local expertise. They aim to help patients live their final days with as much peace as possible. Families often turn to them when curative treatments are no longer the goal. Their staff handles the heavy lifting so you can focus on being a family member instead of a caregiver. It is all about making each day count.
About HEARTLAND HOSPICE (ANN ARBOR)
This provider operates as a for-profit organization in Washtenaw County. Being for-profit means they function under specific business models that differ from non-profit groups. But what really matters is how they treat your loved one. They earned their Medicare certification on November 16, 1995. This longevity shows they have met federal standards for a long time. Medicare certification is the gold standard for hospice care in the United States. It requires agencies to follow strict rules about safety and staff training. You should know that for-profit status does not change the core mission of hospice care. Every hospice must provide the same basic services under the Medicare benefit. This includes nursing, medical equipment, and emotional support. Families should feel comfortable asking about their specific care philosophy during an interview. You have the right to know exactly who will be coming into your home.
Understanding Quality Ratings
Understanding Hospice Care in ANN ARBOR
Hospice care in Washtenaw County is designed to surround the patient with a team of experts. This team typically includes a doctor, a nurse, a social worker, and a spiritual counselor. The goal is simple. They want to reduce pain and improve the quality of life for the patient. Many people mistakenly think hospice is only for the final days. The truth is that hospice is most effective when started months earlier. It provides support for the whole family, not just the patient. You get access to medical equipment, medications, and visits from volunteers. And the best part is that Medicare pays for these services. Most families find that having a professional team by their side makes a world of difference. It turns a chaotic situation into something much more manageable. You do not have to walk this path alone.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice is a big deal. You should meet with the provider to see if they are a good match for your needs. Here are a few questions to guide your talk:
- How quickly can a nurse get to my home if there is an emergency at night?
- How does your team handle complex pain management for patients?
- Can you tell me how you support family members who are grieving?
- What is the typical caseload for your nurses so I know how much time they have?
The answers to these questions will tell you a lot about their culture. Do not feel bad about asking tough questions. You are advocating for someone you love. A good provider will be happy to answer everything clearly and with kindness. They should never rush you through these important talks.
Preserve Your Family Stories
During this time, memories become more precious than ever. We help you save the stories and wisdom of your loved ones in a way that lasts for generations to come.
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Helpful Guides for Families
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Understanding Hospice Levels of Care: A Family Guide
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Some stories are worth writing down
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