HospiceScout

ARBOR HOSPICE

Non-ProfitACHC AccreditedFreestanding Hospice

Provider Information

Address
2366 OAK VALLEY DR
ANN ARBOR, MI 48103
Ownership Type
Non-Profit
Medicare Certified Since
March 25, 1988

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CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Staffing & Capacity

Staffing breakdown for ARBOR HOSPICE
RoleStaff Count
Registered Nurses (RN)42
Licensed Practical Nurses (LPN)10
Volunteers7

176

Total Employees

Staffing data as reported to the Centers for Medicare & Medicaid Services.

Inpatient Care and Medical Equipment

Hospices report these services to Medicare when they are certified. This is what ARBOR HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.

Short-term inpatient care
Provided directly by this hospice

Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.

Type of inpatient care
Both general inpatient care and respite care
Medical supplies and equipment
Supplied directly by this hospice

Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.

Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2014.

Care Details from Medicare Data

Medicare computes these numbers from claims and required reporting. They show how ARBOR HOSPICE compares to hospices nationwide.

13.3 minutes

of nurse care per routine home care day, on average

That is the 61st percentile among hospices nationally. The national median is about 12 minutes.

241

patients in care on an average day

A rough measure of size. Smaller can mean more personal. Larger can mean more resources.

How this hospice compares nationally

Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.

  • Nurse care minutes per home care day13.3 min

    Ranks better than about 61% of hospices nationally on this measure.

    What this measures

    The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.

  • Skilled nursing on weekends9.9%

    Ranks better than about 69% of hospices nationally on this measure.

    What this measures

    The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.

  • Nurse visits in the last days of life94.9%

    Ranks better than about 60% of hospices nationally on this measure.

    What this measures

    The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.

  • Gaps in nursing visits75.4%

    Ranks better than about 19% of hospices nationally on this measure.

    What this measures

    How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.

  • Patients discharged alive early in care10.7%

    Ranks better than about 23% of hospices nationally on this measure.

    What this measures

    The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.

  • Patients discharged alive after 6 months42.9%

    Ranks better than about 33% of hospices nationally on this measure.

    What this measures

    The share of patients discharged alive after six months or more in hospice care.

  • Hospital transfers near the end of care8.9%

    Ranks better than about 41% of hospices nationally on this measure.

    What this measures

    The share of patients who left hospice, spent time in the hospital, then came back to hospice.

  • Hospital stays that interrupt hospice2.9%

    Ranks better than about 26% of hospices nationally on this measure.

    What this measures

    The share of patients who left hospice, went to the hospital, and died there soon after.

  • Days at higher levels of care (CHC or GIP)52nd percentile
    What this measures

    The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.

  • Medicare spending per patient$15,975 · 39th percentile
    What this measures

    What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.

Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 68.1% of patients or more. Most hospices score above 90 percent.
  • Pain screening99.8%
  • Pain assessment99.8%
  • Breathing difficulty screening99.9%
  • Breathing difficulty treatment99.1%
  • Treatment preferences discussed100%
  • Beliefs and values discussed99.8%
  • Bowel care for patients on opioids99.7%
  • Visits in the last days of life68.1%
  • All care steps completed98.8%

Conditions of patients in their care

Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.

  • Cancer30%
  • Dementia17%
  • Heart and circulatory disease17%
  • Lung and respiratory disease8%
  • Stroke19%
  • Other conditions13%

Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.

Compassionate Care in Ann Arbor

Arbor Hospice is a dedicated provider serving the Ann Arbor, Michigan area. They offer comfort and support for patients facing a life-limiting illness. Their team focuses on managing pain and improving quality of life. They serve families in Washtenaw County with deep care and respect. Choosing the right hospice is an important step for your loved one. Arbor Hospice works to meet physical, emotional, and spiritual needs. They provide expert guidance during a difficult time. Families can rely on their professional approach to end-of-life care. Their goal is to help patients live each day to the fullest. You will find comfort in their local presence and commitment to the Ann Arbor community.

About Arbor Hospice

Arbor Hospice operates as a non-profit organization. This means they put patient needs above profits. They have been Medicare certified since March 25, 1988. This long history shows they have deep experience in hospice care. Medicare certification ensures they meet strict federal quality standards. Families should know that non-profit providers often reinvest in community resources. This can lead to extra programs for patients and their families. Their office is located on Oak Valley Drive for easy access. They have served the community for many years with a steady focus on service. When you choose a non-profit provider, you are choosing an organization with a mission to help others. They are a stable choice for families in Washtenaw County. Their longevity in the region shows they are a trusted partner in health care.

Quality Ratings Snapshot

Arbor Hospice holds a perfect 5/5 overall rating from Medicare. They earned a 5/5 score for their quality of care. This score looks at how they manage pain and help patients. They received a 3/5 rating for patient satisfaction. This survey asks families about their personal experience with the hospice team.

Understanding Hospice Care in Ann Arbor

Hospice care is a special type of support for people with serious illnesses. It happens where the patient lives. This could be a private home or a care facility in Ann Arbor. The focus is on comfort rather than a cure. A team of experts visits the patient regularly. This team includes nurses, doctors, and aides. They work together to keep the patient pain-free and calm. They also offer counseling for the whole family. You can get help with equipment and medicines. It is important to know that you can choose your hospice provider. You do not have to pick the first one you hear about. Take time to talk with the team. Ask how they will support your unique situation. Good hospice care helps families focus on spending quality time together.

What to Ask When Choosing a Hospice Provider

Choosing a hospice provider is a big decision for your family. You should feel comfortable asking many questions. Here are a few things to consider asking during your first meeting:

  • How quickly can a nurse get to our home if we have an emergency at night?
  • What specific services do you provide to help with emotional and spiritual needs?
  • How does your team coordinate care with our current family doctor?
  • Can you explain how you handle pain management for your patients?
Asking these questions will help you understand their process. It will also help you see if their values match your family's needs. Do not feel rushed to make a choice. Take your time to talk with the staff. A good provider will be happy to answer every question you have. They should make you feel heard and supported throughout the entire process.

Preserve Your Family Stories

Your loved one has a life full of memories and wisdom. Capture these stories now to keep them safe for future generations to cherish.

Start Preserving Memories

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Helpful Guides for Families

Some stories are worth writing down

Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.