BROOKHAVEN HOSPICE
Provider Information
- Address
- 5 MOUNT ROYAL AVENUE, SUITE 5-040
MARLBOROUGH, MA 01752 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 23, 2008
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 12 |
| Physicians | 5 |
| Volunteers | 33 |
46
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what BROOKHAVEN HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how BROOKHAVEN HOSPICE compares to hospices nationwide.
14.2 minutes
of nurse care per routine home care day, on average
That is the 70th percentile among hospices nationally. The national median is about 12 minutes.
137
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14.2 min
Ranks better than about 70% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.3%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94%
Ranks better than about 54% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits49.9%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.3%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months36.5%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care12.5%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.1%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$17,118 · 45th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 65.1% of patients or more. Most hospices score above 90 percent.
- Pain screening98.8%
- Pain assessment97.6%
- Breathing difficulty screening100%
- Breathing difficulty treatment98.7%
- Treatment preferences discussed100%
- Beliefs and values discussed99.8%
- Bowel care for patients on opioids99.4%
- Visits in the last days of life65.1%
- All care steps completed96.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer19%
- Dementia39%
- Heart and circulatory disease8%
- Lung and respiratory disease9%
- Stroke4%
- Other conditions20%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
BROOKHAVEN HOSPICE in Marlborough
Families in Marlborough, Massachusetts, often look for reliable end-of-life care close to home. BROOKHAVEN HOSPICE operates out of their office at 5 Mount Royal Avenue. They provide dedicated support for patients and their loved ones throughout Worcester County. The team focuses on comfort, dignity, and peace. Choosing the right partner during this time is a big decision. That is why having local options matters so much. You want a team that understands your community and your needs. BROOKHAVEN HOSPICE has served the area since 2008. They bring years of experience to every home they visit. Helping you navigate this transition is their primary goal. It is about making sure your family feels supported every step of the way. You can reach their office directly at (508) 820-4800 to learn more about how they can help your specific situation.
About BROOKHAVEN HOSPICE
BROOKHAVEN HOSPICE is a for-profit provider that received its Medicare certification on September 23, 2008. This long history shows they have stayed committed to federal standards for many years. Being a for-profit provider means they run their operations with a specific business model. But the real thing to watch is their performance on quality metrics. They currently hold a 5-star overall rating from Medicare. That is the highest score possible. It shows a strong track record of meeting patient needs. Families should know that quality ratings are based on real data collected from actual patient experiences. The team here consistently hits high marks in care quality. What most people do not realize is that these scores are updated regularly by CMS. Having a 5-star rating is a significant achievement in the hospice world. It reflects a deep focus on clinical excellence and daily patient care. You deserve to know that your loved one is in good hands.
High Quality Care
Understanding Hospice Care in Marlborough
Hospice is not a place. It is a philosophy of care. In the Marlborough area, hospice services focus on managing pain and improving quality of life. The goal is to provide comfort when a cure is no longer the main focus. It is about living as fully as possible. You get a team of nurses, social workers, and aides. They come to your home or a facility to help. The thing is, many families wait too long to call. They think hospice is only for the last few days of life. That is a common myth. In reality, patients can receive care for months if they meet certain health criteria. Getting help early often makes the entire journey much smoother. You do not have to do this alone. Your local hospice team in Worcester County is there to walk beside you. They listen to your concerns and answer your questions with total honesty.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a deeply personal task. You want to ask questions that reveal how they handle daily care. Start by asking how quickly a nurse can get to your home in an emergency. Speed matters when someone is in pain. Another good question is how they support the family after a loss. Grief support is a huge part of what a good hospice does. You should also ask how they coordinate with your current doctors. Keeping everyone on the same page is vital. If they seem hesitant to answer, that is a red flag. A transparent provider will be happy to share details about their team and their philosophy. Ask about their weekend and holiday coverage too. You need to know that support is available 24/7, even on a Sunday night. Clarity brings peace of mind during a very difficult time. Do not be afraid to ask these hard questions early on.
Preserve Your Family's Story
Your loved one's life is full of beautiful memories. We offer a simple way to capture their voice and stories so future generations can cherish them forever.
Start Your StoryOther Hospice Providers Nearby
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Helpful Guides for Families
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Understanding Medicare Hospice Benefit: A Family Guide
Confused by hospice coverage? Our guide to understanding Medicare hospice benefits helps you navigate care options and costs with confidence and clarity.
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.