FAITH AND FAMILY HOSPICE
Provider Information
- Address
- 400 DONALD LYNCH BLVD, SUITE 104
MARLBOROUGH, MA 01752 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 10, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Volunteers | 1 |
4
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what FAITH AND FAMILY HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how FAITH AND FAMILY HOSPICE compares to hospices nationwide.
13.9 minutes
of nurse care per routine home care day, on average
That is the 67th percentile among hospices nationally. The national median is about 12 minutes.
72
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.9 min
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.4%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life88.6%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits45.1%
Ranks better than about 60% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care7.9%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months31.6%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5.3%
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice5.3%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,070 · 66th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 51.5% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment98.2%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed99.6%
- Bowel care for patients on opioids97.8%
- Visits in the last days of life51.5%
- All care steps completed98.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer21%
- Dementia34%
- Heart and circulatory disease9%
- Stroke10%
- Other conditions27%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Support at Home in Marlborough
Faith and Family Hospice provides specialized end-of-life care for patients in Marlborough, Massachusetts. They focus on comfort and dignity for those facing a life-limiting illness. The team works to manage pain and support the emotional needs of both patients and their loved ones. By focusing on quality of life, they help families make the most of the time they have together. This provider serves the Middlesex County area from their office on Donald Lynch Boulevard. Their goal is to ensure that patients remain as comfortable as possible in their own homes or care facilities. Choosing the right hospice is a big decision for any family. That is why having local options like this matters so much for your peace of mind.
About Faith and Family Hospice
Faith and Family Hospice is a for-profit provider that has been Medicare certified since April 10, 2019. Being Medicare certified means they meet strict federal standards for the care they offer. They operate out of their office at 400 Donald Lynch Blvd, Suite 104. What does for-profit status mean for you? It simply describes how the organization is set up. It does not dictate the quality of care your loved one receives. The most important thing is how they support you during your journey. They have built a track record of service in the community over the last several years. You should always look at how a team talks to you during the first visit. Do they listen well? Do they answer your questions clearly? That is often the best sign of a good partner.
Understanding Hospice Care in Marlborough
Hospice care is a special way to support people who are nearing the end of their lives. In Marlborough, many families use these services to keep their loved ones at home instead of in a hospital. The care team includes nurses, doctors, and social workers. They visit your home to help with medicine, physical comfort, and emotional support. The thing is, many people wait too long to call hospice. You do not have to wait for the final days to get help. Many families find that calling early makes the whole process much easier to manage. It allows the team to build a real relationship with the patient. This trust helps everyone feel more at ease. You deserve to have experts by your side during this time. Do not be afraid to reach out and learn about your options now.
What to Ask When Choosing a Hospice Provider
Choosing a hospice team is a personal choice. You want to feel confident in the people entering your home. Here are a few questions that can help you decide. First, ask how quickly they can respond to a middle-of-the-night emergency call. You need to know that help is just a phone call away. Second, ask what kind of support they offer to family members after a loss. Grief support is a huge part of the hospice mission. Third, ask how they handle pain management. Every patient is different, and you want a team that adjusts plans to fit specific needs. Finally, ask if they have staff available on weekends and holidays. The care should never stop just because it is a Saturday. These answers will give you a clear picture of how they operate.
Keep Your Family Stories Alive
Your loved one has a lifetime of stories and wisdom to share. We can help you record these memories so they are never lost. It is a beautiful way to honor their legacy for generations to come.
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Helpful Guides for Families
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
10 Essential Hospice Questions for Evaluating Providers
Evaluating hospice care for a loved one? Use these 10 essential hospice questions to interview providers and ensure your family receives the best possible support.
How to Choose a Hospice Provider: A Family’s Complete Guide
Feeling overwhelmed? Our hospice selection guide helps you compare providers, understand Medicare benefits, and make the best choice for your loved one today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.