COMPASSUS - GREATER WESTERN MASSACHUSETTS
Provider Information
- Address
- 19 MIDSTATE DRIVE, SUITE 130
AUBURN, MA 01501 - Ownership Type
- For-Profit
- Medicare Certified Since
- December 21, 2004
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 9 |
| Physicians | 0 |
| Volunteers | 1 |
13
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what COMPASSUS - GREATER WESTERN MASSACHUSETTS reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how COMPASSUS - GREATER WESTERN MASSACHUSETTS compares to hospices nationwide.
12.5 minutes
of nurse care per routine home care day, on average
That is the 53rd percentile among hospices nationally. The national median is about 12 minutes.
31
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.5 min
Ranks better than about 53% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.4%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.3%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits53%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.7%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months39.1%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4.3%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)87th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$16,507 · 42nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 82.1% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life82.1%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer24%
- Dementia10%
- Lung and respiratory disease11%
- Stroke38%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassus in Auburn
Compassus provides hospice care for families in Auburn, Massachusetts. They have served the community since 2004. This freestanding hospice team works to manage symptoms and support patient comfort. They hold accreditation from the Accreditation Commission for Health Care. This means they meet high standards for safety and care quality. Their office is located at 19 Midstate Drive, Suite 130. They focus on providing care that meets specific medical and personal needs. Families in the Worcester area may use these services to help a loved one. The team works to keep patients comfortable at home or in a facility. Hospice is about more than just medicine. It is about honoring the patient during a final chapter of life. They have a team of 13 employees ready to assist you. This includes nine registered nurses who oversee daily medical care needs.
About COMPASSUS - GREATER WESTERN MASSACHUSETTS
This provider operates as a for-profit organization. They earned their Medicare certification in December 2004. That represents two decades of experience in the local medical field. Accreditation from the Accreditation Commission for Health Care is a major step. It proves the agency follows strict rules for patient care and record keeping. Why does this matter? It shows they invite outside experts to review their work regularly. These reviews check if they follow best practices for comfort and safety. You can feel better knowing an independent group tracks their performance. Their team includes nine registered nurses and one volunteer. Physicians do not work as employees for this specific office. They likely work with your own doctor instead. Understanding how they staff their office helps you know who will visit your home. You should always ask about how they coordinate care with your primary physician. This coordination is the backbone of a strong hospice plan.
Quality Performance
What Is Hospice Care Like in AUBURN?
Hospice care in Auburn focuses on comfort rather than a cure. The goal is to manage pain and improve the quality of each day. You will find that hospice teams visit the patient wherever they live. This could be a private house or a nursing home nearby. The team includes nine registered nurses who handle the medical side of things. They also have one volunteer who can offer companionship or help with small tasks. Most hospice care happens in the patient's own bedroom. Nurses check on patients to adjust medicine and monitor their comfort levels. They communicate with family members about what to expect next. It is a team effort. The family is part of the care group. You are not just a visitor. You are a partner in the care plan. That is a big shift for many people. It helps everyone feel more in control during a difficult time.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is a big decision. You need the right information to feel comfortable with your choice. Start by asking how quickly a nurse can arrive if an emergency happens at night. You should also ask how they handle pain management and symptoms. It helps to know which staff members will visit most often. Ask how they coordinate with the patient's current doctor. Do they have experience with the specific illness your loved one has? You should also ask about the role of the volunteer. Will they provide respite for the primary caregiver? Finally, ask for a copy of their most recent quality report. A good agency will be happy to share this information with you. Take your time with these questions. Write down the answers so you can compare your options. Do not feel rushed by the process. You deserve clear answers about the care your family member will receive.
Preserve Your Family Stories
Capture memories and voice recordings to keep your family history alive for future generations.
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