HospiceScout

HOSPICE SERVICES OF WESTERN & CENTRAL MASS

For-ProfitFreestanding Hospice

Provider Information

Address
1325 SPRINGFIELD STREET STE 12
FEEDING HILLS, MA 01030
Ownership Type
For-Profit
Medicare Certified Since
June 7, 2007

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CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Staffing & Capacity

Staffing breakdown for HOSPICE SERVICES OF WESTERN & CENTRAL MASS
RoleStaff Count
Registered Nurses (RN)5
Licensed Practical Nurses (LPN)2
Physicians1
Volunteers14

14

Total Employees

Staffing data as reported to the Centers for Medicare & Medicaid Services.

Inpatient Care and Medical Equipment

Hospices report these services to Medicare when they are certified. This is what HOSPICE SERVICES OF WESTERN & CENTRAL MASS reported, not a check of what it offers today. Confirm current arrangements with the hospice.

Short-term inpatient care
Arranged through another hospital or nursing home

Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.

Type of inpatient care
Respite care (up to five days at a time, to give family caregivers a break)
Medical supplies and equipment
Brought in through an outside supplier

Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.

Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.

Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.

Care Details from Medicare Data

Medicare computes these numbers from claims and required reporting. They show how HOSPICE SERVICES OF WESTERN & CENTRAL MASS compares to hospices nationwide.

15.2 minutes

of nurse care per routine home care day, on average

That is the 77th percentile among hospices nationally. The national median is about 12 minutes.

38

patients in care on an average day

A rough measure of size. Smaller can mean more personal. Larger can mean more resources.

How this hospice compares nationally

Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.

  • Nurse care minutes per home care day15.2 min

    Ranks better than about 77% of hospices nationally on this measure.

    What this measures

    The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.

  • Skilled nursing on weekends6.8%

    Ranks better than about 36% of hospices nationally on this measure.

    What this measures

    The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.

  • Nurse visits in the last days of life94.5%

    Ranks better than about 58% of hospices nationally on this measure.

    What this measures

    The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.

  • Gaps in nursing visits40.6%

    Ranks better than about 66% of hospices nationally on this measure.

    What this measures

    How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.

  • Patients discharged alive early in care14.8%

    Ranks better than about 9% of hospices nationally on this measure.

    What this measures

    The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.

  • Patients discharged alive after 6 months38.9%

    Ranks better than about 44% of hospices nationally on this measure.

    What this measures

    The share of patients discharged alive after six months or more in hospice care.

  • Hospital transfers near the end of care1.9%

    Ranks better than about 78% of hospices nationally on this measure.

    What this measures

    The share of patients who left hospice, spent time in the hospital, then came back to hospice.

  • Hospital stays that interrupt hospice11.1%

    Ranks better than about 1% of hospices nationally on this measure.

    What this measures

    The share of patients who left hospice, went to the hospital, and died there soon after.

  • Days at higher levels of care (CHC or GIP)52nd percentile
    What this measures

    The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.

  • Medicare spending per patient$14,347 · 30th percentile
    What this measures

    What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.

Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 74% of patients or more. Most hospices score above 90 percent.
  • Pain screening99.4%
  • Pain assessment100%
  • Breathing difficulty screening99.4%
  • Breathing difficulty treatment98.5%
  • Treatment preferences discussed99.4%
  • Beliefs and values discussed98.8%
  • Bowel care for patients on opioids100%
  • Visits in the last days of life74%
  • All care steps completed97.6%

Conditions of patients in their care

Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.

  • Cancer12%
  • Dementia36%
  • Heart and circulatory disease12%
  • Stroke18%
  • Other conditions18%

Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.

Hospice Services of Western & Central Mass

Hospice Services of Western & Central Mass serves families in Feeding Hills and the surrounding Hampden County area. They provide end-of-life care focused on comfort and dignity for patients facing life-limiting illnesses. Their team works to manage pain and support the emotional needs of those they serve. Choosing a local provider helps families feel more connected to their care team during difficult times. This agency has been part of the community since 2007. They aim to bring peace to patients in their own homes or care facilities. Getting the right support early on is a big step for any family. It allows everyone to focus on what matters most: spending quality time together. The agency is located right on Springfield Street and offers care throughout the region. If you live in this part of Massachusetts, they are one of the options available to help your loved ones find comfort.

About HOSPICE SERVICES OF WESTERN & CENTRAL MASS

This hospice agency is a for-profit organization. It earned its Medicare certification on June 7, 2007. Being certified means they meet the federal rules set by Medicare for quality and safety. That is a good sign for families looking for reliable care. Most people do not realize that for-profit and non-profit agencies must follow the same basic federal standards. But the way they operate can differ. You should always ask about their specific approach to patient care. Do they have a chaplain on staff? How quickly can a nurse arrive during the night? These details matter when a crisis happens. The agency has been serving the region for over 15 years. That longevity shows they have experience working with the local health systems in Hampden County. It is always wise to meet with the team before making a final decision for your loved one.

Quality of Care Insights

This provider holds an overall rating of 4 out of 5 stars. Their quality of care rating is also 4 out of 5 stars, which shows a strong commitment to clinical standards. However, their patient satisfaction score is 2 out of 5 stars. This score comes from surveys where families share their own experiences. It is a good idea to talk with the agency about these results to see how they are working to improve.

Understanding Hospice Care in FEEDING HILLS

Finding the right care in Feeding Hills means looking at what each agency brings to the table. Hospice is not just about medical care. It is about the whole person. Here is the thing—most families worry about the cost. But Medicare covers almost all hospice costs for those who qualify. This includes medicine, medical equipment, and visits from nurses or aides. In Hampden County, you have several choices for care. You do not have to pick the first one you find. Take your time to compare how they handle pain management and family support. Some agencies focus heavily on spiritual care, while others focus on quick response times. Think about what your family needs most right now. Is it help with daily tasks? Or is it someone to talk to about the end-of-life process? Asking these questions will help you find the right fit for your loved one.

What to Ask When Choosing a Hospice Provider

Choosing a hospice provider is a deeply personal choice. You want to feel confident in the team you invite into your home. Start by asking these three questions to get a better sense of their service. First, ask how many nurses they have on call during the weekends and nights. You need to know that help is available when you need it most. Second, ask how they handle pain management. Every patient has different needs, and you want a team that listens. Third, ask how they support the family after a loss. Grief counseling is a standard part of hospice, but the programs can look very different. The thing is, you deserve a partner who makes you feel heard. Do not feel rushed during these conversations. A good provider will be happy to answer every single question you have. They should be your partner in this journey.

Keep Your Family Stories Alive

This time is hard, but it is also a chance to hold onto the memories that define your loved one. Preserving their stories ensures their legacy continues for generations to come.

Start Preserving Memories

Other Hospice Providers Nearby

Helpful Guides for Families

Some stories are worth writing down

Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.