CROI HEALTH
Provider Information
- Address
- 120 LONGWATER DRIVE, SUITE 200
NORWELL, MA 02061 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 19, 2008
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 16 |
| Licensed Practical Nurses (LPN) | 7 |
| Physicians | 2 |
48
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CROI HEALTH reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Both provided directly and arranged with other facilities
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CROI HEALTH compares to hospices nationwide.
14.4 minutes
of nurse care per routine home care day, on average
That is the 71st percentile among hospices nationally. The national median is about 12 minutes.
209
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14.4 min
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.9%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.6%
Ranks better than about 76% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits29.5%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.8%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months23.5%
Ranks better than about 82% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care14.7%
Ranks better than about 18% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice10.8%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$15,369 · 36th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 81.1% of patients or more. Most hospices score above 90 percent.
- Pain screening99.9%
- Pain assessment100%
- Breathing difficulty screening99.9%
- Breathing difficulty treatment98.4%
- Treatment preferences discussed99.7%
- Beliefs and values discussed98.2%
- Bowel care for patients on opioids98.3%
- Visits in the last days of life81.1%
- All care steps completed97%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer31%
- Dementia19%
- Heart and circulatory disease24%
- Lung and respiratory disease7%
- Stroke5%
- Other conditions15%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
CROI HEALTH in Norwell
CROI HEALTH provides hospice services to families throughout Norwell, Massachusetts. This freestanding hospice team operates out of their office on Longwater Drive. They have served the local community since June 2008. The team focuses on comfort and care for patients facing serious health challenges. They work to meet physical and emotional needs during this time. Families often look for providers with a long track record of service. This provider brings over fifteen years of experience to the Plymouth County area. They aim to support both the patient and their loved ones through every step of the process. You can reach their office directly at (781) 659-2342 to learn more about their specific care programs. They are a for-profit organization dedicated to serving the needs of those in the local region. It is helpful to know who is nearby when you need support.
About CROI HEALTH
CROI HEALTH is a for-profit hospice provider that has been certified by Medicare since 2008. This long history shows they have followed federal standards for many years. Medicare certification means they must meet strict rules for safety and quality. The agency operates as a freestanding hospice. This means they are not part of a hospital or nursing home system. They manage their own staff and resources to provide care directly to patients. Their team consists of 48 employees. This includes 16 registered nurses and 7 licensed practical nurses. Two physicians are also on staff to help oversee clinical decisions. Having this many nursing staff members allows for consistent monitoring. Families should know that Medicare reviews these providers to ensure they follow national quality rules. You can feel confident knowing they have maintained this status for over a decade. It is a solid foundation for your care needs.
Quality Performance
What Is Hospice Care Like in NORWELL?
Hospice care in Norwell focuses on keeping patients comfortable in their own homes. The team visits to manage pain and provide emotional support. They create a plan that fits the specific needs of the patient and family. In this area, care is often provided by a team of skilled nurses and doctors. CROI HEALTH employs 16 registered nurses and 7 licensed practical nurses for this work. This staffing level is helpful for families who need frequent visits. The goal is always to keep the patient at home for as long as possible. Sometimes families worry about how to handle medical needs at home. But the staff is there to teach you and handle the hard parts. They work to make sure the patient stays comfortable and safe. You can expect regular communication from the nurses about the care plan. This helps everyone stay on the same page.
What to Ask When Choosing a Hospice Provider
Choosing a hospice team is a big decision for your family. You should feel comfortable with the people who will enter your home. First, ask how quickly they can start services once a doctor makes a referral. You also want to know how the team handles an emergency during the night. Ask if they have a nurse available by phone at all hours. Another good question is how they coordinate with your current primary doctor. You need to know how they will keep everyone updated on changes. Finally, ask what specific support they offer to family members during this time. Some offer counseling or help with daily tasks. It is smart to ask these things early. Getting clear answers helps you make the right choice for your loved one. You deserve to work with a team that listens well.
Preserve Your Family Stories
Your family history is a precious gift. Start documenting important memories and life lessons today to keep them safe for future generations.
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