FIVE STAR HOSPICE AND PALLIATIVE CARE LLC
Provider Information
- Address
- 2500 WEST HIGGINS ROAD SUITE 1165
HOFFMAN ESTATES, IL 60169 - Ownership Type
- For-Profit
- Medicare Certified Since
- February 24, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 0 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what FIVE STAR HOSPICE AND PALLIATIVE CARE LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how FIVE STAR HOSPICE AND PALLIATIVE CARE LLC compares to hospices nationwide.
10.6 minutes
of nurse care per routine home care day, on average
That is the 31st percentile among hospices nationally. The national median is about 12 minutes.
24
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.6 min
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.4%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life61.9%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits79.2%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9.4%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months53.1%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.4%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$29,995 · 91st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 16.7% of patients or more. Most hospices score above 90 percent.
- Pain screening98.4%
- Pain assessment77.3%
- Breathing difficulty screening100%
- Breathing difficulty treatment81.0%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life16.7%
- All care steps completed80.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia42%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Care in Hoffman Estates
Five Star Hospice and Palliative Care LLC serves families throughout Hoffman Estates, Illinois. They provide specialized end-of-life care focused on comfort and dignity. Their team works in Cook County to help patients manage symptoms and find peace at home. Choosing the right support during a health crisis is a big decision. This provider offers both hospice and palliative services to meet different medical needs. They are ready to step in when you need expert care the most. The goal is always to keep your loved one comfortable and surrounded by family. It is about making every single day count. Whether you are just starting to look for help or need care right away, they are a local resource to consider. Getting the right team in place makes a world of difference for everyone involved.
About Five Star Hospice and Palliative Care LLC
This provider operates as a for-profit organization. They have been Medicare certified since February 24, 2021. That means they meet federal standards for the care they provide to patients. Being a for-profit agency is common in the hospice world. What matters most is how they treat the people in their care. The thing is, all Medicare-certified hospices must follow the same basic rules for patient safety. You can feel good knowing they passed the government check to earn their certification. They are located at 2500 West Higgins Road in Suite 1165. Having a local office is a huge plus for quick communication. You can reach their team at (847) 610-3188 if you have questions about their specific programs. They have been serving the community for a few years now. That experience helps them understand the local health landscape in Cook County well.
Quality Performance
Understanding Hospice Care in Hoffman Estates
Hospice care is a special way to support people with serious illnesses. It is not just about medical help. It is about the whole person. In Hoffman Estates, families have access to several quality options for this type of support. Many people wait too long to ask for help. That is a mistake. Hospice can start as soon as a doctor says the life expectancy is six months or less. The team usually includes nurses, aides, and social workers. They visit your home to check on your loved one. They also provide equipment and medicine. The best part is that Medicare covers these services for most patients. You do not have to walk this path alone. There are professionals here to guide you through the hard parts of the journey. Talking to a provider early helps you plan for the days ahead with much less stress.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is a personal choice. You should feel comfortable with the people entering your home. Here are a few questions to help you decide. First, ask how quickly they can respond to a call in the middle of the night. You need to know that help is available when things get tough. Second, ask how they handle pain and symptom management for your loved one. Every patient has different needs. Third, ask what kind of support they offer to family members after a loss. Grief support is a huge part of their job. And finally, ask how they communicate with your primary doctor. You want a team that works together to keep your loved one comfortable. Do not be afraid to ask these questions during your first meeting. A good hospice agency will be happy to answer them clearly and with kindness.
Preserve Your Family's Story
Your loved one has a lifetime of stories worth saving. We can help you capture those memories to share with future generations.
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