HospiceScout

TRINITY HEALTH OF NEW ENGLAND AT HOME

OtherHome Health Agency

Provider Information

Address
659 TOWER AVE, FL 2
HARTFORD, CT 06112
Ownership Type
Other
Medicare Certified Since
July 19, 1994

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CMS Quality Ratings

Overall Rating

Composite score combining quality measures and patient survey results.

Quality of Care

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Staffing & Capacity

Staffing breakdown for TRINITY HEALTH OF NEW ENGLAND AT HOME
RoleStaff Count
Registered Nurses (RN)8
Physicians0

16

Total Employees

Staffing data as reported to the Centers for Medicare & Medicaid Services.

Inpatient Care and Medical Equipment

Hospices report these services to Medicare when they are certified. This is what TRINITY HEALTH OF NEW ENGLAND AT HOME reported, not a check of what it offers today. Confirm current arrangements with the hospice.

Short-term inpatient care
Arranged through another hospital or nursing home

Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.

Type of inpatient care
Both general inpatient care and respite care
Medical supplies and equipment
Brought in through an outside supplier

Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.

Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.

Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.

Care Details from Medicare Data

Medicare computes these numbers from claims and required reporting. They show how TRINITY HEALTH OF NEW ENGLAND AT HOME compares to hospices nationwide.

13.3 minutes

of nurse care per routine home care day, on average

That is the 61st percentile among hospices nationally. The national median is about 12 minutes.

88

patients in care on an average day

A rough measure of size. Smaller can mean more personal. Larger can mean more resources.

How this hospice compares nationally

Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.

  • Nurse care minutes per home care day13.3 min

    Ranks better than about 61% of hospices nationally on this measure.

    What this measures

    The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.

  • Skilled nursing on weekends13.1%

    Ranks better than about 84% of hospices nationally on this measure.

    What this measures

    The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.

  • Nurse visits in the last days of life94.4%

    Ranks better than about 57% of hospices nationally on this measure.

    What this measures

    The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.

  • Gaps in nursing visits52.4%

    Ranks better than about 50% of hospices nationally on this measure.

    What this measures

    How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.

  • Patients discharged alive early in care11.5%

    Ranks better than about 19% of hospices nationally on this measure.

    What this measures

    The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.

  • Patients discharged alive after 6 months23.1%

    Ranks better than about 83% of hospices nationally on this measure.

    What this measures

    The share of patients discharged alive after six months or more in hospice care.

  • Hospital transfers near the end of care7.7%

    Ranks better than about 47% of hospices nationally on this measure.

    What this measures

    The share of patients who left hospice, spent time in the hospital, then came back to hospice.

  • Hospital stays that interrupt hospice1.9%

    Ranks better than about 39% of hospices nationally on this measure.

    What this measures

    The share of patients who left hospice, went to the hospital, and died there soon after.

  • Days at higher levels of care (CHC or GIP)83rd percentile
    What this measures

    The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.

  • Medicare spending per patient$13,716 · 27th percentile
    What this measures

    What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.

Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 71.9% of patients or more. Most hospices score above 90 percent.
  • Pain screening100%
  • Pain assessment98.8%
  • Breathing difficulty screening100%
  • Breathing difficulty treatment98.1%
  • Treatment preferences discussed99.8%
  • Beliefs and values discussed99.8%
  • Bowel care for patients on opioids100%
  • Visits in the last days of life71.9%
  • All care steps completed98.2%

Conditions of patients in their care

Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.

  • Cancer23%
  • Dementia28%
  • Heart and circulatory disease15%
  • Lung and respiratory disease9%
  • Stroke15%
  • Other conditions12%

Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.

Providing Compassionate Care in Hartford

Trinity Health of New England at Home serves families throughout Hartford, Connecticut. They provide expert hospice care to help patients live with comfort and dignity. Their team focuses on managing pain and supporting the emotional needs of those facing a serious illness. Hospice is about more than just medicine. It is about making sure every day counts for the people you love most. This provider is located at 659 Tower Ave, giving them a central spot to reach patients in the community. You can reach their team directly at (860) 763-7600 to learn more about their specific approach. The staff understands that this is a difficult time for families. They work hard to offer a soft landing when things feel overwhelming. It is important to have a team that listens to your concerns and respects your family's unique wishes during this journey.

About TRINITY HEALTH OF NEW ENGLAND AT HOME

Trinity Health of New England at Home has been Medicare certified since July 1994. That is over 30 years of experience serving the local area. This long history shows a deep commitment to the community. They operate under an 'Other' ownership structure, which is common for many established healthcare providers. What does this mean for your family? It means they have met strict federal standards for safety and care quality for decades. They are not new to this work. They have built systems to help families navigate the complex challenges of end-of-life care. Choosing a provider with a long track record can offer peace of mind. You want a team that has seen it all before. They know how to handle the small details so you can focus on being a son, daughter, or spouse. That is the kind of support that really makes a difference.

Quality of Care Insight

Trinity Health of New England at Home earned a perfect 5/5 overall rating from Medicare. They also received a 5/5 score for their quality of care based on the Hospice Care Index. While their patient satisfaction score is 3/5, their high marks in clinical quality show they are very strong in managing medical needs and pain.

Understanding Hospice Care in Hartford

Hospice care in Hartford is designed to provide comfort rather than a cure. Many people wait too long to start these services. The truth is that hospice can provide support for months, not just the final days. It brings a team of nurses, doctors, and social workers right to your home. This helps keep your loved one in a familiar place surrounded by their own things. The thing is, many families feel scared to start this process. They think it means giving up. But it is actually about adding a layer of support to your current life. It is about getting help with bathing, medications, and emotional stress. In Hartford, you have access to several high-quality options to ensure your loved one is safe. You do not have to walk this path by yourself. There are people in this city ready to help you every step of the way.

What to Ask When Choosing a Hospice Provider

Choosing the right hospice is a big decision for your family. Do not be afraid to ask hard questions during your first meeting. First, ask how quickly they can get a nurse to your home in an emergency. You need to know that help is available 24/7. Second, ask how they handle pain management and symptoms. Every person has different needs, and the plan should change as their condition changes. Third, ask about the support they offer to family members. This includes grief counseling and respite care for when you need a break. It is okay to ask for details. You are the advocate for your loved one. A good hospice provider will be happy to answer these questions clearly. They should never make you feel rushed or pressured. If they do, keep looking until you find a team that feels like the right fit for your situation.

Preserve Your Family's Story

During this time, the memories you share become even more precious. We offer tools to help you record your loved one's life stories and wisdom for future generations to cherish.

Start Preserving Memories

Other Hospice Providers Nearby

Helpful Guides for Families

Some stories are worth writing down

Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.