FRANCISCAN FAMILY CARE CENTER,
Provider Information
- Address
- 267 FINCH AVENUE
MERIDEN, CT 06451 - Ownership Type
- Non-Profit
- Medicare Certified Since
- October 18, 1996
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 0 |
8
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what FRANCISCAN FAMILY CARE CENTER, reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how FRANCISCAN FAMILY CARE CENTER, compares to hospices nationwide.
16.9 minutes
of nurse care per routine home care day, on average
That is the 87th percentile among hospices nationally. The national median is about 12 minutes.
18
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day16.9 min
Ranks better than about 87% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends10.3%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life98.6%
Ranks better than about 89% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits34.1%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months26.7%
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.7%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$12,674 · 22nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 69.7% of patients or more. Most hospices score above 90 percent.
- Pain screening98.9%
- Pain assessment92.6%
- Breathing difficulty screening97.8%
- Treatment preferences discussed98.9%
- Beliefs and values discussed88.8%
- Visits in the last days of life69.7%
- All care steps completed80.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer24%
- Dementia15%
- Heart and circulatory disease20%
- Stroke27%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Franciscan Family Care Center
Franciscan Family Care Center serves families in Meriden, Connecticut. This provider offers hospice services for those who need end-of-life care. They have been certified by Medicare since 1996. This long history shows they have helped the local community for many years. Choosing a provider with this much experience can offer peace of mind during a difficult time. They focus on providing care that meets federal standards for quality.
About Franciscan Family Care Center
This center operates as a non-profit organization in New Haven County. Non-profit status often means the group puts any extra money back into patient care. They received their Medicare certification in October of 1996. This date is a key marker of their long-term commitment to hospice standards. Families should know that Medicare certification requires a provider to follow strict rules. These rules cover everything from how they handle pain to how they support family members. It is a sign of legitimacy. You can feel better knowing they meet these national requirements for safety and care. They have a small, focused team of eight employees. This includes two registered nurses and one licensed practical nurse. Having dedicated medical staff helps ensure that patients get the care they need when they need it most. And they have a physician on staff to oversee medical plans.
Quality Performance
What Is Hospice Care Like in Meriden?
Hospice care in this area focuses on comfort and dignity for the patient. You will find that teams work together to manage pain and provide emotional support. At this specific center, the staff includes two registered nurses, one licensed practical nurse, and a physician. This core group works to create a plan that fits the needs of your loved one. They provide care in a freestanding facility setting. This means they are not part of a hospital building. Having a dedicated space can make the environment feel more personal and quiet. It allows the team to focus entirely on hospice patients. You should ask about how their team coordinates with other doctors in the Meriden area. The goal is to keep the patient as comfortable as possible. They do not have volunteers on staff currently. That means the professional medical team handles the daily support needs directly.
What to Ask When Choosing a Hospice Provider
Choosing a provider is a big step for your family. You should feel comfortable asking direct questions to get the information you need. First, ask who will be the main nurse for your loved one. You want to know who you can call if a problem happens at night. Second, ask how the team manages pain and other symptoms. You need to know their process for quick relief. Third, ask how they help family members cope with the emotional side of loss. It is also good to ask how often the doctor visits the patient. These answers will help you see if their style fits your family values. Do not feel rushed during these talks. You deserve to understand exactly how they plan to help your loved one stay comfortable. Good communication is the foundation of great hospice care.
Keep Your Family History Alive
Your family has a unique story that deserves to be remembered. We help you collect these memories so they can be saved for future generations to cherish.
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