VICTORIA HOSPICE SERVICES, INC
Provider Information
- Address
- 12403 SLAUSON AVE SUITE A
WHITTIER, CA 90606 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 20, 2014
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 2 |
8
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what VICTORIA HOSPICE SERVICES, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how VICTORIA HOSPICE SERVICES, INC compares to hospices nationwide.
11 minutes
of nurse care per routine home care day, on average
That is the 35th percentile among hospices nationally. The national median is about 12 minutes.
32
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11 min
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.6%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.4%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits72.7%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care13.2%
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months22.1%
Ranks better than about 85% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care17.6%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice5.9%
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)89th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$25,661 · 84th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 3.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment75.6%
- Breathing difficulty screening100%
- Breathing difficulty treatment97.2%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids75%
- Visits in the last days of life3.7%
- All care steps completed84.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer19%
- Dementia19%
- Heart and circulatory disease30%
- Lung and respiratory disease19%
- Other conditions10%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Victoria Hospice Services, Inc
Victoria Hospice Services, Inc provides end-of-life care for families in Whittier, California. They have served the community from their Slauson Avenue office since 2014. This provider holds accreditation from the Joint Commission. That group sets high standards for safety and patient care. It is a mark of quality that few agencies earn. Choosing a provider with this stamp of approval gives you peace of mind during a hard time. They focus on comfort and support for your loved ones right here in Los Angeles County. Their team works to meet your specific needs with care. They are a for-profit group that operates under federal guidelines. You can feel sure that they follow strict rules for every patient they see. Quality of care is their primary goal. They aim to provide support when it matters most for your family.
About Victoria Hospice Services, Inc
This agency operates as a for-profit provider in the state of California. They earned their Medicare certification in 2014. The Joint Commission accreditation shows they meet national standards for health and safety. The commission inspects hospice teams to ensure they follow best practices. They look at how staff manages pain and how they talk with families. This means the agency undergoes extra reviews to keep their status active. You should expect high quality from a group that keeps this seal of approval. It shows they care about the details of your daily experience. The agency maintains a focus on standard procedures to ensure your loved one gets the right help. That is a clear sign of their commitment to the people they serve. You deserve to know that your hospice team follows proven methods to improve patient comfort every single day.
High Quality Standards
What Is Hospice Care Like in Whittier?
Hospice care in Whittier brings clinical support directly to your home. It includes a team of experts who visit to manage symptoms and provide comfort. This team usually includes doctors, nurses, and aides. Victoria Hospice Services, Inc employs two registered nurses and two licensed practical nurses. These professionals monitor the health of your loved one throughout their stay. They help manage medications and keep the family informed about changes. Having professional nurses on staff ensures that medical needs are handled by experts. The team works together to create a plan that fits your household. They want to make sure your loved one stays comfortable in their own bed. It is a local service built to support the Whittier community. You can rely on these professionals to answer your questions and help you manage the daily routine. They are ready to step in whenever you need extra help with care.
What to Ask When Choosing a Hospice Provider
You have the right to ask questions before you pick a team. Start by asking about their response time for after-hours calls. You need to know who will show up if an emergency happens at night. Ask how often a nurse will visit your home each week. It is also wise to ask how they handle pain management and comfort needs. Ask if they have experience with your specific health situation. You should also check if they provide volunteers to sit with your loved one. These people can offer extra support for the family. Finally, ask what happens if your needs change over time. A good provider will explain their process clearly and without using confusing medical terms. You should feel heard and respected during this conversation. Take your time to get the answers you need to feel comfortable with your choice.
Preserving Your Family Stories
Your family history is a treasure that deserves to be kept safe for future generations to enjoy.
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