SUTTER CARE AT HOME
Provider Information
- Address
- 1670 S AMPHLETT BLVD., SUITE 300B
SAN MATEO, CA 94402 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 30, 2002
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 32 |
| Physicians | 1 |
| Volunteers | 1 |
66
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SUTTER CARE AT HOME reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SUTTER CARE AT HOME compares to hospices nationwide.
14.8 minutes
of nurse care per routine home care day, on average
That is the 74th percentile among hospices nationally. The national median is about 12 minutes.
145
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14.8 min
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.9%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits68.6%
Ranks better than about 28% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.1%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months45.9%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3.9%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.7%
Ranks better than about 41% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$25,027 · 82nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 67.2% of patients or more. Most hospices score above 90 percent.
- Pain screening99.7%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life67.2%
- All care steps completed99.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer20%
- Dementia17%
- Heart and circulatory disease18%
- Lung and respiratory disease4%
- Stroke35%
- Other conditions12%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Sutter Care at Home in San Mateo
Sutter Care at Home provides hospice services to families in San Mateo, California. They have served the local area since October 2002. This provider holds accreditation from the Accreditation Commission for Health Care, also known as ACHC. Choosing a hospice agency is a big decision for any family. You deserve to know who is taking care of your loved ones during this time. This team works from their office on South Amphlett Boulevard. They bring professional support directly to your home. That is their main goal. Their long history of service shows a deep commitment to the community. You can feel confident knowing they have been a part of the local healthcare system for over two decades now. It is a relief to have experienced help nearby when you need it most.
About Sutter Care at Home
This is a for-profit hospice provider. They have been certified by Medicare for over twenty years. The ACHC accreditation is a badge of honor for this agency. It means an outside group checked their work against high standards. They look at how the team handles medicine and patient safety. That matters for your peace of mind. The staff includes 32 registered nurses and one physician. That is a solid team for your care needs. They also have one volunteer on staff. While for-profit status is common, the quality of their work shows in the ratings. They earned a 5/5 score for their quality of care from federal records. That is a big deal. It shows they follow strict rules to keep patients safe. You should feel comfortable asking them about their specific care plans for your family member.
Quality Summary
Understanding Hospice Care in San Mateo
Finding the right care in San Mateo can feel like a lot. You want a team that listens to your needs. This provider uses 32 registered nurses to handle daily medical tasks. That is a large team for a group of 66 total employees. It means you will have trained eyes on your loved one. Hospice is not just about medicine, though. It is about comfort and being together. The team works to manage pain so you can focus on making memories. They help families talk about hard things. They also support you through the grieving process. You are not alone in this. The local team knows the area well. They understand the resources available in San Mateo County. That local knowledge helps them get things done faster. It is a big help for families who are already feeling tired and stressed.
What to Ask When Choosing a Hospice Provider
You should always ask questions before you sign any paperwork. It is your right to know everything. Start by asking how often a nurse will visit your home. You need to know who to call in the middle of the night. Ask if they offer support for family members who are grieving. It is also smart to ask how they handle pain management. Do they have a doctor on call at all times? You should also ask about their volunteer services. Knowing what to expect helps you feel more in control. Write down the answers so you can compare them later. Do not feel rushed to make a choice. Take your time to find the right fit for your loved one. The best providers will be happy to answer every single question you have for them today.
Preserve Your Family Stories
Your loved one has a lifetime of stories that deserve to be remembered and shared with future generations.
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Understanding Hospice Levels of Care: A Family Guide
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.