WINGS OF HOPE HOSPICE, INC
Provider Information
- Address
- 345 W PEARL AVENUE, SUITE 240
REDLANDS, CA 92374 - Ownership Type
- For-Profit
- Medicare Certified Since
- January 26, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 2 |
| Volunteers | 0 |
4
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what WINGS OF HOPE HOSPICE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how WINGS OF HOPE HOSPICE, INC compares to hospices nationwide.
18.5 minutes
of nurse care per routine home care day, on average
That is the 92nd percentile among hospices nationally. The national median is about 12 minutes.
5
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day18.5 min
Ranks better than about 92% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.1%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life100%
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits15.4%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care8.3%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months75%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,118 · 66th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 5 required care steps for new patients here, completed for 90% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening90%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed90%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
WINGS OF HOPE HOSPICE, INC in Redlands
WINGS OF HOPE HOSPICE, INC provides care to patients in Redlands, California. This freestanding hospice provider operates out of their office on Pearl Avenue. They have been certified by Medicare since early 2017 to serve the local community. They hold accreditation from CHAP, which shows they meet set standards for health and safety. Their team works to support patients and their loved ones during this time. Families in San Bernardino County can look to them for end of life support services. They focus on meeting the specific needs of each patient under their care. It is a local choice for those in need of hospice services nearby.
About WINGS OF HOPE HOSPICE, INC
This provider is a for-profit hospice agency. They have maintained Medicare certification for several years. Accreditation from CHAP is a key part of their business. This group acts as an independent auditor to check the quality of care. They look at how a hospice follows federal rules and safety standards. When a hospice earns this status, it means an outside group has verified their work. This is a common way for providers to show they care about their quality. Families should know that this agency is set up as a freestanding office. This means they are not part of a larger hospital system. They have a team of four staff members ready to help. This includes two registered nurses and two licensed practical nurses. They do not use volunteers at this time.
Quality Overview
What Is Hospice Care Like in REDLANDS?
Hospice care in this area focuses on comfort and dignity for the patient. You will find that local teams work to manage pain and symptoms at home. Care happens wherever the patient lives. This could be a private house or a care facility. The team at WINGS OF HOPE HOSPICE, INC includes two registered nurses and two licensed practical nurses. These nurses handle the clinical side of your care plan. They visit to check on the patient and adjust medications. The team coordinates with doctors to keep everyone on the same page. You can expect regular check-ins to monitor changes in health. This type of care is designed to support the whole family unit. It helps keep the patient comfortable and surrounded by familiar things. That is the core goal of hospice services in this region.
What to Ask When Choosing a Hospice Provider
Choosing the right team is a big decision for your family. Start by asking how the team handles pain management after hours. You need to know who to call if an emergency happens at night. Ask how often a nurse will visit the home each week. Some providers offer more frequent visits than others. It is also wise to ask about their experience with your specific diagnosis. You should ask what happens if the patient needs to go to a hospital. A good provider will have a clear plan for these moments. Ask how they keep family members updated on the care plan. You want a team that listens to your concerns. Do not be afraid to ask for clarity on any part of the process. Clear answers help you feel more prepared for the days ahead.
Preserve Your Family Stories
Every life has a unique story worth keeping for future generations to cherish and remember.
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How to Choose a Hospice Provider: A Family’s Complete Guide
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