NORRIS HOSPICE, INC.
Provider Information
- Address
- 9007 ARROW ROUTE
RANCHO CUCAMONGA, CA 91730 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 6, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 0 |
| Volunteers | 1 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NORRIS HOSPICE, INC. reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- General inpatient care (for pain or symptoms that cannot be managed elsewhere)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NORRIS HOSPICE, INC. compares to hospices nationwide.
7.6 minutes
of nurse care per routine home care day, on average
That is the 7th percentile among hospices nationally. The national median is about 12 minutes.
1
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day7.6 min
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends13%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life66.7%
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits97%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care3.4%
Ranks better than about 71% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months44.8%
Ranks better than about 28% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$23,314 · 76th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About NORRIS HOSPICE, INC.
NORRIS HOSPICE, INC. serves families in Rancho Cucamonga, California. This provider offers end of life care to those in need. They have been certified by Medicare since August 6, 2020. The team holds accreditation from the Joint Commission. This group acts as a third party to check on care standards. It shows the team follows strict safety rules. That is a big deal for peace of mind. They operate as a freestanding hospice provider in San Bernardino County. Families often choose them for local support. The staff includes one registered nurse and one licensed practical nurse. They also have one volunteer to help patients. This small team works hard to keep care focused and personal. Choosing a provider is a deeply personal step. You want to feel sure about your choice.
Provider Details
This agency operates as a for-profit hospice provider. They joined the Medicare program in 2020. The Joint Commission accreditation adds a layer of oversight. This group visits to check if the hospice meets high safety goals. They look at how the team manages pain and supports families. It is not just about the medical side. It is about how they treat people every day. The agency has five total employees on staff. This includes the medical team and support staff. You should know that for-profit status means they follow specific rules for Medicare billing. The rating of 3.5 stars reflects their performance on government reports. These scores track how well they manage patient care. The data comes from the Hospice Care Index. It is a tool to help you compare quality across different local providers.
Quality Rating Note
Understanding Hospice Care in Rancho Cucamonga
Finding the right care in San Bernardino County can feel like a heavy task. You want a team that understands your local community. Hospice care is meant to bring comfort to your home. It focuses on quality of life rather than a cure. The thing is, every hospice team is built differently. This provider has a compact staff of five people. They use one nurse and one licensed practical nurse to provide care. This means your loved one gets focused attention from a small group. A volunteer is also part of the team to offer extra support. What most people do not realize is that hospice is a team effort. You will work closely with these few people. It helps to build a bond during a hard time. Ask them how they manage visits in your specific neighborhood.
What to Ask When Choosing a Hospice Provider
You should feel ready to ask tough questions. Do not be shy. This is about your family. Start by asking how the team handles pain at night. You need to know who will show up if there is an emergency. Ask how many patients the nurse visits in a single day. This helps you understand how much time they have for your loved one. You might also ask how they support family members during grief. It is helpful to know their plan for visits on weekends or holidays. And, always ask if they have experience with your specific health needs. Good providers will be happy to answer these questions clearly. They want you to feel comfortable with the plan. Take your time to get the answers you need before you decide.
Preserve Your Family Stories
Your family history is a gift that should be saved for the future. We can help you record stories and memories in a simple way.
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