GOOD HEART HOSPICE & PALLIATIVE CARE
Provider Information
- Address
- 8237 ROCHESTER AVENUE SUITE 115
RANCHO CUCAMONGA, CA 91730 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 7, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 1 |
| Volunteers | 1 |
7
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GOOD HEART HOSPICE & PALLIATIVE CARE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GOOD HEART HOSPICE & PALLIATIVE CARE compares to hospices nationwide.
17.8 minutes
of nurse care per routine home care day, on average
That is the 90th percentile among hospices nationally. The national median is about 12 minutes.
12
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day17.8 min
Ranks better than about 90% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends11.5%
Ranks better than about 78% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life100%
Ranks better than about 99% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits47.5%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care3.7%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months44.4%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care14.8%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice11.1%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)67th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$25,213 · 82nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 6.5% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Breathing difficulty treatment92.3%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life6.5%
- All care steps completed76.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer28%
- Heart and circulatory disease41%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Good Heart Hospice & Palliative Care
Good Heart Hospice & Palliative Care offers end-of-life support for patients in Rancho Cucamonga, California. This provider delivers medical and comfort services to help families manage complex health needs at home. They hold accreditation from the Joint Commission. This means they meet strict safety and performance standards for healthcare organizations. Their team works to provide consistent care for those in San Bernardino County. Choosing a provider with this level of oversight gives families extra peace of mind. It shows a commitment to meeting national quality benchmarks every single day. This hospice has been part of the Medicare program since 2017. They operate as a for-profit hospice agency focused on clear goals.
About Good Heart Hospice & Palliative Care
This provider operates as a for-profit hospice agency. They joined the Medicare program in March 2017. The agency maintains accreditation from the Joint Commission. This group acts as an independent auditor for medical facilities across the country. They check that providers follow high standards for patient safety and care quality. Most agencies do not seek this extra review. It shows this team wants to prove their work matches tough external rules. The agency employs seven people to handle patient needs. This includes one registered nurse, two licensed practical nurses, and one physician. They also include one volunteer on their roster. Families should look for these professional credentials when comparing options. Having a clear team structure helps everyone know their role in the care plan. It keeps communication lines open and simple for all involved parties.
High Quality Standards
What Is Hospice Care Like in RANCHO CUCAMONGA?
Hospice care in this area focuses on comfort and dignity for patients near the end of life. Local providers like this one offer professional medical support to manage pain and symptoms at home. Staffing is a big part of how they do this work. This agency uses a team with one registered nurse and two licensed practical nurses. A physician also leads the medical side of their care. This mix allows them to monitor patient health closely. They keep the focus on physical comfort and family support. The goal is to provide enough help so that patients can spend time in their own environment. It is about keeping people comfortable. The medical team handles the clinical side of the care plan. This lets families spend their energy on being with their loved ones instead of managing medical logistics.
What to Ask When Choosing a Hospice Provider
You should gather information before making a choice. Start by asking how the team handles pain management after hours. You need to know exactly who will answer the phone at night. Ask how often a nurse will visit your home each week. Consistency matters. Find out if the staff is available to help on weekends or holidays. It is also wise to ask about their experience with specific health conditions. You can ask for a list of the services they provide. Make sure the care plan fits the specific needs of your family member. A good provider will answer these questions with patience. They should be clear about what they offer. Do not be afraid to ask for specifics about their team size or how they coordinate care. Clear answers help you feel confident in your decision during a difficult time.
Preserve Your Family's History
Your loved one has a lifetime of memories and stories that deserve to be kept safe for future generations.
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