HOSPICE OF THE EAST BAY
Provider Information
- Address
- 3470 BUSKIRK AVENUE
PLEASANT HILL, CA 94523 - Ownership Type
- Non-Profit
- Medicare Certified Since
- January 17, 1989
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 39 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 2 |
| Volunteers | 4 |
80
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE OF THE EAST BAY reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Both provided directly and arranged with other facilities
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE OF THE EAST BAY compares to hospices nationwide.
19.3 minutes
of nurse care per routine home care day, on average
That is the 94th percentile among hospices nationally. The national median is about 12 minutes.
189
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day19.3 min
Ranks better than about 94% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends11.5%
Ranks better than about 78% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life94.3%
Ranks better than about 56% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits47.3%
Ranks better than about 57% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.8%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months36%
Ranks better than about 52% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.7%
Ranks better than about 74% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.2%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)85th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,974 · 61st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 65.5% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening99.9%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life65.5%
- All care steps completed99.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer32%
- Dementia34%
- Heart and circulatory disease11%
- Lung and respiratory disease4%
- Stroke6%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice of the East Bay in Pleasant Hill
Hospice of the East Bay serves families in Pleasant Hill and the surrounding Contra Costa region. This non-profit provider offers end-of-life care services designed to support patients and their loved ones. They hold accreditation from the Accreditation Commission for Health Care. This designation shows the agency meets high national standards for clinical care and safety. Families can feel good knowing a third party checks on their work regularly. The agency has provided these services since 1989. That is a long time to serve the local community. They focus on comfort and dignity for every person they help. Their team works to keep patients at home whenever possible. Choosing a provider is a major decision for any family. You should look for agencies that meet your specific needs and goals for care.
About Hospice of the East Bay
As a non-profit organization, this hospice focuses on patient needs rather than profit margins. They have been certified by Medicare for over three decades. This means they follow strict federal rules for hospice operations and patient care. The accreditation from the Accreditation Commission for Health Care adds another layer of quality oversight. This group looks at how the hospice trains its staff and manages its medical records. It also reviews how they handle medications and emergency plans. This helps ensure that the agency stays current with modern health standards. Families should know that non-profit status often means any extra money goes back into services. They might offer more volunteer support or grief programs because of this structure. It is a good idea to ask how they use their resources to help their patients. You deserve care that is both proven and kind.
Quality and Performance
What Is Hospice Care Like in Pleasant Hill?
Hospice care in this part of Contra Costa County focuses on managing pain and keeping patients comfortable at home. The team at Hospice of the East Bay includes 39 registered nurses and two licensed practical nurses. They also have two physicians who oversee medical plans and four volunteers who offer companionship. This mix of staff helps ensure that physical and emotional needs get met. Nurses visit the home to check on the patient and adjust medicines as needed. Physicians provide guidance on the overall plan of care for every patient. Volunteers might read books, sit with the patient, or give family caregivers a short break. It is a team effort. The goal is to make sure the patient stays in their own space with the people they love. They work together to keep the patient safe and calm. This is the core of hospice care.
What to Ask When Choosing a Hospice Provider
Talking to a hospice agency can feel overwhelming when you are tired. Having a few questions written down can help you stay focused. First, ask how quickly a nurse can get to your home if an emergency happens at night or on a weekend. You want to know that help is available around the clock. Second, ask how they handle pain and symptom management for your specific health situation. Every patient has different needs for comfort. Third, ask how often the nurse and other team members will visit your house. It is helpful to know what the schedule looks like for the first few weeks. Finally, ask if they have volunteers who can help with errands or provide respite for family members. Knowing these details early on can reduce your stress. Take your time to get the answers that matter most to your family.
Preserve Your Family Stories
This time is precious for your family. You can capture memories and life stories to keep for future generations.
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