ASSIST ON CALL PALLIATIVE & HOSPICE CARE, INC
Provider Information
- Address
- 2100 MONUMENT BLVD
PLEASANT HILL, CA 94523 - Medicare Certified Since
- October 9, 2023
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how ASSIST ON CALL PALLIATIVE & HOSPICE CARE, INC compares to hospices nationwide.
19.1 minutes
of nurse care per routine home care day, on average
That is the 93rd percentile among hospices nationally. The national median is about 12 minutes.
16
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day19.1 min
Ranks better than about 93% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends11%
Ranks better than about 75% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.5%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits24%
Ranks better than about 85% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9.1%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months9.1%
Ranks better than about 96% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.1%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice9.1%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$22,763 · 73rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 96.6% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment96.6%
- Breathing difficulty screening100%
- Breathing difficulty treatment98.8%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- All care steps completed98.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer18%
- Dementia37%
- Stroke18%
- Other conditions17%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Pleasant Hill
Assist on Call Palliative & Hospice Care, Inc is located in Pleasant Hill, California. They provide essential hospice and palliative services to patients in Contra Costa County. Their team focuses on comfort and support for those facing serious illness. They aim to help patients live their final days with peace and dignity. Choosing the right hospice is a vital step for your family. This provider offers specialized care right in your own community. They strive to improve the quality of life for every patient they serve. You can find them at 2100 Monument Blvd. Their mission is to provide gentle care during difficult times. Families in Pleasant Hill can rely on their local support. They are committed to meeting the needs of their patients with kindness and professional skill. Their team understands the unique challenges of end-of-life care. They are here to help you navigate this journey with grace and care.
About Assist on Call Palliative & Hospice Care, Inc
Assist on Call Palliative & Hospice Care, Inc has been a Medicare certified provider since October 9, 2023. Medicare certification means they follow strict federal rules for hospice care. This certification ensures that they meet high standards for patient safety and comfort. Families should know that this provider is dedicated to following these national guidelines. They work hard to provide consistent and reliable care for all their patients. Being a newer provider, they bring a fresh focus to the local hospice community. You can feel confident knowing they have met the requirements to serve Medicare beneficiaries. Their office is located conveniently in Pleasant Hill for easy access. They are ready to answer your questions and support your family. It is important to meet with them to discuss your specific needs. They want to ensure that your loved one feels safe and well cared for. Their team is ready to help you every step of the way.
Understanding Hospice Care in Pleasant Hill
Hospice care in Pleasant Hill is designed to help people who are nearing the end of life. The main goal is to manage pain and provide comfort. It is not about curing an illness. Instead, it is about improving the time a person has left. Hospice teams include doctors, nurses, social workers, and volunteers. They work together to support the patient and the entire family. In Contra Costa County, families have access to several quality hospice providers. It is helpful to learn about the options available in your local area. You do not have to walk this path alone. Skilled professionals are ready to assist with physical, emotional, and spiritual needs. They provide support in your own home or in a care facility. This care allows families to spend more time together. It focuses on making every day count. You deserve support that is both kind and professional during this time.
What to Ask When Choosing a Hospice Provider
Choosing a hospice provider is a very big decision for your family. You should take time to ask the right questions before you decide. Here are a few important things to think about:
- How quickly can your team respond if we have an emergency at night or on the weekend?
- How often will a nurse visit my loved one at home?
- What specific steps do you take to help manage pain and other symptoms?
- How do you support family members who are grieving or feeling stressed?
It is also smart to ask how they handle changes in a patient's condition. You should feel comfortable with the team you choose. Do not be afraid to ask for more information if you need it. A good provider will be happy to explain their services clearly. Take your time to find a partner that feels right for your family. Your peace of mind matters a lot during this time.
Preserve Your Family Stories
Your family history is a precious gift. Capture your loved one's stories and memories to keep their legacy alive for future generations to cherish.
Start Preserving MemoriesOther Hospice Providers Nearby
HOSPICE OF THE EAST BAY
CHERISH HOSPICE
INLAND VALLEY HOSPICE CARE
ADVENTIST HEALTH HOME CARE SERVICES
PERSONAL CARE HOSPICE SERVICES, INC.
NORTHBAY HOSPICE & BEREAVEMENT
Helpful Guides for Families
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.