RELIANCE HOSPICE, INC
Provider Information
- Address
- 74130 COUNTRY CLUB DRIVE, # 103 A
PALM DESERT, CA 92260 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 21, 2016
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 15 |
| Licensed Practical Nurses (LPN) | 4 |
| Physicians | 3 |
| Volunteers | 23 |
53
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what RELIANCE HOSPICE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how RELIANCE HOSPICE, INC compares to hospices nationwide.
16.2 minutes
of nurse care per routine home care day, on average
That is the 83rd percentile among hospices nationally. The national median is about 12 minutes.
67
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day16.2 min
Ranks better than about 83% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends11.2%
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life97%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits51.1%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care1.7%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.4%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5.1%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice5.1%
Ranks better than about 11% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)90th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$14,341 · 30th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 43.5% of patients or more. Most hospices score above 90 percent.
- Pain screening99.7%
- Pain assessment86.5%
- Breathing difficulty screening100%
- Breathing difficulty treatment99.3%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids98.9%
- Visits in the last days of life43.5%
- All care steps completed90.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer28%
- Dementia22%
- Heart and circulatory disease22%
- Lung and respiratory disease6%
- Stroke6%
- Other conditions17%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Reliance Hospice, Inc
Reliance Hospice, Inc serves families in Palm Desert, California. They offer end-of-life care services to residents throughout Riverside County. The agency has been certified by Medicare since late 2016. They also hold accreditation from The Joint Commission. This means an outside group checked their work to see if it meets high safety standards. Most people want to know that a provider follows strict rules. Having this stamp of approval shows they care about meeting professional goals. You can find their office on Country Club Drive.
Understanding This Provider
This is a for-profit hospice agency. They work as a freestanding provider rather than being part of a hospital. With 53 total employees, they have a set team ready to help. That team includes 15 registered nurses and 4 licensed practical nurses. They also have 3 physicians and 23 volunteers on staff. The Joint Commission accreditation is a big sign of quality. They look at how a hospice manages medicine and patient safety. It is not an easy process to pass this review. But this agency chose to do it. Families should feel good that they meet these national benchmarks. They have been active in the community for several years now.
Quality Summary
What Is Hospice Care Like in Palm Desert?
Hospice care in Palm Desert focuses on comfort and pain management. The goal is to improve the quality of life for the patient. You get a team of experts who visit your home. This team usually includes nurses, doctors, and volunteers. They help with physical needs and emotional support. Because this agency has 15 nurses and 3 physicians, they have a clear structure for care. Volunteers also play a role by sitting with patients or helping with tasks. It is a team effort. You do not have to handle the care alone. The goal is to keep the patient in their own home whenever possible. That is where they feel most comfortable.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is a serious step for any family. You should start by asking how often a nurse will visit your loved one. Ask if they have staff available on weekends or holidays. It is also good to know how they handle pain management changes. You might ask how they support the family after a loss. Ask them to explain their plan for after-hours emergencies. Will you talk to a real person if you call at night? Do they have experience with the specific illness your family member has? Get these answers in writing if you can. A good hospice will be happy to answer your questions clearly.
Keep Your Family Stories Alive
Your family has a history worth saving for the future. We can help you record and protect those memories today.
Start PreservingOther Hospice Providers Nearby
MKB CONSULTING LLC
PREVENTIVE CARE HOSPICE, INC
GENTIVA
ALLIED HOSPICE & PALLIATIVE CARE
CARING & HELPING HEARTS HOSPICE
SUNCREST HOSPICE CARE
Helpful Guides for Families
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Creating a Living Will Checklist: A Hospice Care Guide
Need help with end-of-life planning? Use our Creating a Living Will Checklist to ensure your loved one's medical wishes are honored. Start your planning today.
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.