GENTIVA
Provider Information
- Address
- 36947 COOK STREET, BUILDING 10, SUITE 102
PALM DESERT, CA 92211 - Ownership Type
- For-Profit
- Medicare Certified Since
- February 13, 1998
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 10 |
| Volunteers | 0 |
25
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
12.7 minutes
of nurse care per routine home care day, on average
That is the 55th percentile among hospices nationally. The national median is about 12 minutes.
42
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.7 min
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.7%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.2%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits26%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care16%
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months16%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care12%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$17,392 · 47th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 57.9% of patients or more. Most hospices score above 90 percent.
- Pain screening98.2%
- Pain assessment99.5%
- Breathing difficulty screening99.6%
- Breathing difficulty treatment99.4%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life57.9%
- All care steps completed97.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer27%
- Dementia28%
- Heart and circulatory disease16%
- Lung and respiratory disease9%
- Stroke5%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Gentiva in Palm Desert
Gentiva serves families in Palm Desert, California, from their location on Cook Street. They operate as a freestanding hospice provider. This team has offered end of life support to the local community since early 1998. They hold accreditation from CHAP. This means they meet national standards for quality and safety. Their staff works to support patients and their loved ones during a difficult time. Choosing the right hospice is a serious step for any family. You deserve clear facts about who will provide care for your loved one.
About Gentiva
Gentiva operates as a for-profit hospice provider. They have been certified by Medicare for over two decades. Accreditation matters because it shows a group follows strict rules. CHAP is a group that checks to see if hospice providers meet high standards. They look at how a team manages patient safety and medical care. This provider maintains a team of 25 employees. This group includes 10 registered nurses who manage medical needs. They do not currently use volunteers for their programs. Families should check if a provider has the right staff for their specific needs. It helps to know who will show up at your door. You can ask about their staff training and how they handle after hours calls. Getting these answers early can help you feel more at peace with your choice.
Quality Performance
What Is Hospice Care Like in Palm Desert?
Hospice care in Palm Desert focuses on comfort and quality of life. It is not about curing an illness. Instead, the team works to manage pain and other symptoms. They provide care wherever the patient calls home. This might be a private house or an assisted living facility. The team includes 10 registered nurses who handle the medical side of care. They visit regularly to check on the patient. They also provide medical supplies and equipment needed for comfort. This helps keep the patient in a familiar setting. Social workers and aides may also be part of the care plan. You should ask how often a nurse will visit your home. That is a key part of your care plan. Understanding the schedule helps everyone stay on the same page.
What to Ask When Choosing a Hospice Provider
You should gather information before making a final choice. Ask these questions to learn about their approach to care. First, ask how they handle pain management at night or on weekends. You need to know that help is available around the clock. Second, ask how their team coordinates with the patient's primary doctor. Good communication is vital for the best results. Third, ask what specific services they provide for family support. Some teams offer grief counseling or spiritual care. Finally, ask how they handle emergency situations. Knowing the plan reduces stress for everyone involved. Take your time with these questions. You want to feel confident in the team you choose.
Keep Your Family Stories Alive
Preserving your loved one's life story is a gift for future generations. Start documenting your memories today to create a lasting legacy.
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Helpful Guides for Families
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
How to Choose a Hospice Provider: A Family’s Complete Guide
Feeling overwhelmed? Our hospice selection guide helps you compare providers, understand Medicare benefits, and make the best choice for your loved one today.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.