GENTIVA
Provider Information
- Address
- 36947 COOK STREET, BUILDING 10, SUITE 102
PALM DESERT, CA 92211 - Ownership Type
- For-Profit
- Medicare Certified Since
- February 13, 1998
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 10 |
| Volunteers | 0 |
25
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
12.7 minutes
of nurse care per routine home care day, on average
That is the 55th percentile among hospices nationally. The national median is about 12 minutes.
42
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.7 min
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.7%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.2%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits26%
Ranks better than about 83% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care16%
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months16%
Ranks better than about 92% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care12%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2%
Ranks better than about 37% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$17,392 · 47th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 57.9% of patients or more. Most hospices score above 90 percent.
- Pain screening98.1%
- Pain assessment100%
- Breathing difficulty screening99.5%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life57.9%
- All care steps completed97.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer27%
- Dementia28%
- Heart and circulatory disease16%
- Lung and respiratory disease9%
- Stroke5%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Hospice Care in Palm Desert
Gentiva provides hospice services to families living in Palm Desert, California. This facility operates as a freestanding hospice provider. They have served the community since 1998. The team holds accreditation from CHAP. This means an outside group checked their work against high standards. It helps ensure they follow strict rules for safety and care. They focus on providing comfort to patients in the Riverside area. You can find their office on Cook Street. They are ready to help your family during a difficult time.
About Gentiva
Gentiva functions as a for-profit hospice organization. They have maintained Medicare certification for over two decades. The CHAP accreditation is a mark of quality. This group surveys providers to verify they meet national health standards. It shows the agency takes extra steps to prove their care is sound. The agency employs 25 people to support their mission. This team includes 10 registered nurses who provide medical oversight. They do not have volunteers on staff currently. Knowing these details helps you understand their structure. You should see how their team matches your specific needs. They aim to keep patients comfortable in their own homes. Their long history of certification shows they have experience in this field. It is good to know they have been active in the region for a long time.
Quality Summary
What Is Hospice Care Like in Palm Desert?
Hospice care in Riverside County focuses on comfort for those with serious illness. Gentiva brings this care directly to the patient. They use a team of 10 registered nurses to manage symptoms and pain. The goal is to keep the person at home whenever possible. This avoids trips to the hospital. A team approach is common in this area. Nurses visit regularly to check on the patient. They also talk with the family about what to expect. That is a main part of the job. Since they operate as a freestanding hospice, they focus only on end-of-life care. They do not provide other types of medical services. This lets them stay focused on comfort and support. You can call them to see if their specific team fits your current situation.
What to Ask When Choosing a Hospice Provider
Choosing the right help is a big step. You should ask clear questions to get the information you need. First, ask how quickly a nurse can come to the home if a problem starts. You need to know if they have staff on call at night. Second, ask how they handle pain management. Every patient has different needs. Third, ask how they support the family members. Do they offer help with grief? Finally, ask how often the nurse will visit the home. You want a clear plan for the schedule. Getting these answers helps you feel more ready. Write down your questions before you call. It makes the talk easier to handle.
Save Your Family Stories
The time spent with loved ones is precious. We help you record memories and stories to keep for the future.
Start PreservingOther Hospice Providers Nearby
TRANQUILITY SANDS HOSPICE, INC
RELIANCE HOSPICE, INC
SUNCREST HOSPICE CARE
CARING & HELPING HEARTS HOSPICE
BELLA TERRA HOSPICE OF THE DESERT
MKB CONSULTING LLC
Helpful Guides for Families
How to Spot a Trustworthy Hospice in 2026
A federal fraud crackdown froze new hospice enrollments in 2026. Here's how to verify a hospice is legitimate, Medicare-certified, and safe to trust.
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.