TENDER HEART HOSPICE, INC
Provider Information
- Address
- 4355 E LOWELL ST, SUITE H
ONTARIO, CA 91761 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 24, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 1 |
10
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what TENDER HEART HOSPICE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Both provided directly and arranged with other facilities
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Tender Heart Hospice in Ontario
Tender Heart Hospice, Inc. serves patients and their families in Ontario, California. They offer end-of-life care focused on comfort and dignity. The team works out of their office on East Lowell Street. They aim to support the physical and emotional needs of those facing a terminal illness. Their service area covers San Bernardino County and the surrounding neighborhoods. Choosing the right team makes a real difference during this time. Families often find that having local support nearby provides much-needed peace of mind. It is about making every day count. The staff works hard to ensure patients remain as comfortable as possible in their own homes. That is the core goal of their mission here in Ontario.
About Tender Heart Hospice, Inc.
Tender Heart Hospice, Inc. is a for-profit hospice provider. They earned their Medicare certification on March 24, 2021. This certification means they meet federal standards for hospice care. Being a for-profit agency is a common business model in the healthcare space today. But what does that mean for you? It simply means they operate as a private business while still following strict government rules. You should check their most recent surveys if you can. These reports show how well an agency follows safety rules. Families should always feel free to ask questions about their history. The main thing is that they have been certified for several years now. That shows they have experience serving the local Ontario community. You have the right to ask them anything about how they operate.
Quality Ratings
Understanding Hospice Care in Ontario
Hospice care in San Bernardino County is designed for people with a limited life expectancy. The goal is not to cure an illness but to manage pain and symptoms. It is about living as well as possible for as long as possible. Many people think hospice is only for the final few days of life. That is a common mistake. In reality, you can start services much sooner than that. The team usually includes nurses, aides, and social workers. They visit your home to provide care and support. The thing is, hospice is a team effort. They support the patient and the family members too. You get a full circle of care right where you live. This helps keep things simple and calm for everyone involved during a difficult transition.
What to Ask When Choosing a Hospice Provider
Choosing a hospice agency is a big decision for any family. You should meet with a few providers to see who feels right. Start by asking how quickly they can respond to emergencies at night. You need to know that help is just a phone call away. Ask how often the nurse will visit your home each week. Consistency is very important for comfort. Ask about their plan for pain management and how they handle medicine. You should also ask how they support family members with grief. Do they have volunteers? Do they offer spiritual support? Get clear answers to these questions before you sign any paperwork. Trust your gut feeling after you talk to them. You deserve a team that listens and truly cares about your loved one.
Preserve Your Family Stories
Your loved one has a lifetime of memories and wisdom to share. Capturing these stories now creates a beautiful gift for future generations to treasure. Learn how to record these precious moments today.
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Helpful Guides for Families
Hospice at Home vs. Inpatient: Choosing the Right Care
Deciding between hospice at home and inpatient hospice? Discover the pros and cons of each care setting to help you make the right choice for your loved one.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.