SYMPHONY HOSPICE, INC
Provider Information
- Address
- 3237 E. GUASTI RD. SUITE 250
ONTARIO, CA 91761 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 4, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 0 |
| Volunteers | 1 |
6
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SYMPHONY HOSPICE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- General inpatient care (for pain or symptoms that cannot be managed elsewhere)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SYMPHONY HOSPICE, INC compares to hospices nationwide.
9 minutes
of nurse care per routine home care day, on average
That is the 16th percentile among hospices nationally. The national median is about 12 minutes.
10
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9 min
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.7%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life84.6%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits78.2%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months58.6%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.3%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.4%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,887 · 70th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 13.8% of patients or more. Most hospices score above 90 percent.
- Pain screening96.9%
- Pain assessment93.5%
- Breathing difficulty screening98.4%
- Breathing difficulty treatment83.3%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life13.8%
- All care steps completed75%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia31%
- Heart and circulatory disease22%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Supportive Care in Ontario
SYMPHONY HOSPICE, INC serves families in Ontario, California. They provide comfort-focused care for patients with life-limiting illnesses. Their team works to manage pain and support emotional needs at home or in a facility. Choosing the right care is a big decision for any family. You want a team that listens and responds to your loved one’s unique situation. That is why they focus on personalized care plans. This provider has been certified by Medicare since 2019. They bring professional medical care and emotional support to the San Bernardino area. The thing is, hospice is about more than just medicine. It is about making every day count and keeping your loved one comfortable in a familiar place. They aim to provide peace of mind during a difficult season of life. You deserve a partner who truly cares about your family’s well-being.
About SYMPHONY HOSPICE, INC
SYMPHONY HOSPICE, INC is a for-profit hospice provider. They have been Medicare certified since November 4, 2019. Being Medicare certified means they meet federal standards for health and safety. You can find their office at 3237 E. Guasti Rd. Suite 250 in Ontario. For-profit status just means they operate as a business while following strict government rules. What matters most is how they treat your family. They are held to the same quality standards as non-profit groups. And that is a good thing for you. They must report their performance to CMS, which tracks how well they control pain and help patients. It is worth knowing that they have been operating in your community for several years now. They know the local resources well. If you have questions about their specific staff or daily routines, just give them a call at (818) 478-8210. They are there to answer your questions.
Understanding Hospice Care in Ontario
Living in San Bernardino County gives you access to several hospice options. But not all providers are the same. Hospice care is a benefit under Medicare Part A for people with a terminal illness. It covers visits from nurses, doctors, and aides. It also covers medical supplies and drugs related to the illness. Most people think hospice is only for the last few days of life. That is not true. You can receive care for months if you meet the eligibility rules. The goal is to provide comfort, not to cure the disease. In Ontario, teams travel to where the patient lives. They can visit your house or a nursing home. This makes it easier for you to spend time with your loved one. You do not have to handle the medical stress alone. The team takes on that burden so you can focus on being a family member again.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is a personal choice. You should feel comfortable with the people entering your home. Here are a few questions to help you decide. First, ask how quickly they can get a nurse to your home in an emergency. You need to know that help is available 24/7. Second, ask how they handle pain management for their patients. Do they have a specific philosophy? Third, ask what kind of support they offer to family members after a loss. This is called bereavement care. Finally, ask about their staff. Will you see the same nurse often, or does the team change? The thing is, consistency builds trust. You want a team that feels like an extension of your own family. Don't be afraid to ask these questions during your first meeting. A good hospice provider will be happy to answer every single one of them.
Preserve Your Family’s Precious Memories
Every life is a story worth keeping. Learn simple ways to capture your loved one’s wisdom and favorite moments for future generations to cherish.
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