SYMPHONY HOSPICE, INC
Provider Information
- Address
- 3237 E. GUASTI RD. SUITE 250
ONTARIO, CA 91761 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 4, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 0 |
| Volunteers | 1 |
6
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what SYMPHONY HOSPICE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- General inpatient care (for pain or symptoms that cannot be managed elsewhere)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how SYMPHONY HOSPICE, INC compares to hospices nationwide.
9 minutes
of nurse care per routine home care day, on average
That is the 16th percentile among hospices nationally. The national median is about 12 minutes.
10
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9 min
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.7%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life84.6%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits78.2%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months58.6%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.3%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.4%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)74th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,887 · 70th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 13.8% of patients or more. Most hospices score above 90 percent.
- Pain screening97.3%
- Pain assessment93.9%
- Breathing difficulty screening98.7%
- Breathing difficulty treatment86.8%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life13.8%
- All care steps completed79.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia31%
- Heart and circulatory disease22%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About Symphony Hospice, Inc
Symphony Hospice, Inc provides care for families in Ontario, California. They have been certified by Medicare since 2019. This provider is a freestanding hospice agency. They hold accreditation from the Joint Commission. That is an important sign of quality. It means they meet high standards for safety and patient care. The agency operates out of their office on East Guasti Road. Their goal is to support people with serious health needs. They work closely with local families to manage symptoms. Getting the right care matters. It changes everything for the patient and those they love most.
Provider Details
Symphony Hospice, Inc is a for-profit hospice provider. They have served the community for several years. The Joint Commission accreditation shows they choose to follow strict national rules. This group checks their processes to ensure they stay on track. Families should look for this extra layer of oversight when picking a team. The staff includes six people in total. This small team features one registered nurse and one licensed practical nurse. They also have one volunteer on their roster. A small team can offer close, personal attention to your family members. They focus on the specific needs of each person they serve. You can call them at (818) 478-8210 to learn more about their services. They are ready to answer your questions today.
Quality Performance
What Is Hospice Care Like in Ontario?
Hospice care in Ontario focuses on comfort and peace for the patient. It happens wherever the person calls home. The team manages pain and provides emotional support for the family. They visit regularly to check on health changes and adjust the care plan. You get access to medical experts who know how to help with tough symptoms. This team includes nurses and other staff members who visit the home. They handle the medical side so you can focus on being a family member. Most services are covered by Medicare for those who qualify. This helps take the financial burden off your shoulders during a hard time. Local providers like this one work to keep patients comfortable in their own beds. That is the true heart of hospice care.
What to Ask When Choosing a Hospice Provider
Picking the right partner is a big decision for your family. Start by asking how quickly a nurse can get to your home if an emergency happens at night. Ask how they handle pain management and if they have a doctor on call. You should also find out how often the nurse will visit your home during the week. It helps to ask if they have volunteers who can sit with the patient for extra company. Ask about their experience with your specific health needs. A good provider will answer these questions with patience and care. They should make you feel heard and understood. Take your time to get the answers you need before you decide.
Keep Family Stories Alive
Your family history is a treasure. We help you record memories and stories to share with future generations.
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