HEALTHFLEX HOSPICE
Provider Information
- Address
- 7677 OAKPORT STREET, SUITE 920
OAKLAND, CA 94621 - Ownership Type
- For-Profit
- Medicare Certified Since
- June 13, 2019
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 10 |
| Licensed Practical Nurses (LPN) | 6 |
| Volunteers | 0 |
24
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEALTHFLEX HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEALTHFLEX HOSPICE compares to hospices nationwide.
14 minutes
of nurse care per routine home care day, on average
That is the 68th percentile among hospices nationally. The national median is about 12 minutes.
79
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day14 min
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.8%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life85.3%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits38.2%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care12.4%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months32.2%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care7.4%
Ranks better than about 48% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.1%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$32,339 · 94th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 23.7% of patients or more. Most hospices score above 90 percent.
- Pain screening97.9%
- Pain assessment97.9%
- Breathing difficulty screening97.5%
- Breathing difficulty treatment97.5%
- Treatment preferences discussed99.2%
- Beliefs and values discussed96.2%
- Bowel care for patients on opioids94.7%
- Visits in the last days of life23.7%
- All care steps completed90%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer17%
- Dementia38%
- Heart and circulatory disease7%
- Lung and respiratory disease8%
- Stroke13%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About Healthflex Hospice
Healthflex Hospice operates in Oakland, California. This provider offers end of life support to families in Alameda County. They have been certified by Medicare since June 2019. The team holds accreditation from CHAP. This group sets high standards for patient care and safety. Accreditation shows they meet strict national rules for how they run their hospice programs. It is a sign of quality for any family looking for care. They focus on giving comfort to those who need it most during this time. Families in the Oakland area can reach them at 510-553-1900 to learn more about their services.
Understanding Healthflex Hospice
Healthflex Hospice is a for-profit provider. They function as a freestanding hospice agency. This means they are not part of a hospital or a nursing home. Their team includes 10 registered nurses and 6 licensed practical nurses who work with patients. They have 24 total employees ready to help. The CHAP accreditation is a big mark of quality. CHAP stands for Community Health Accreditation Partner. They check if a hospice meets federal rules. Agencies with this status choose to go through extra reviews. This helps keep their care standards high. You should know that they have a strong score for their quality of care based on federal reports. That shows they follow good practices. They work hard to keep their patients comfortable and safe every single day.
Quality Performance
What Is Hospice Care Like in OAKLAND?
Hospice in Oakland centers on comfort and peace for the patient. It is not about curing a disease anymore. The focus shifts to pain control and emotional support. A team of experts comes to your home. They provide care wherever you live. This team often includes nurses, doctors, and social workers. At Healthflex Hospice, their staff of 16 nurses helps manage symptoms for families in the area. They do not use volunteers at this time. Most hospice teams in California work to keep patients in their own homes. This keeps them close to family and friends. It makes a hard time a bit easier to manage. You get regular visits from the medical team to check on symptoms. They also offer support to the family members who are helping at home.
What to Ask When Choosing a Hospice Provider
Picking the right partner for your family is a major step. You should ask questions that help you understand how they work. Ask how quickly a nurse can get to your home if an emergency happens at night. Find out who will be on your team for daily care. It is good to ask how they handle pain management for their patients. Also, ask about the support they offer to family caregivers. You want to know if they provide help for your own stress. Ask how many patients each nurse sees in a day. A smaller caseload often means more time for your loved one. Write down these answers so you can compare your choices later. Take your time with this. You deserve to feel good about the care you pick for your family.
Keep Family Stories Alive
Your loved one has a life full of stories and wisdom. Preserving these memories creates a lasting gift for your future generations.
Start Your StoryOther Hospice Providers Nearby
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KAISER FOUNDATION HOSPITAL HOSPICE-OAKLAND
HOLISTIC PALLIATIVE CARE, INC
ASIAN NETWORK HOSPICE, INC
PATHWAYS HOME HEALTH AND HOSPICE
NORTHBAY HOSPICE & BEREAVEMENT
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