NEOGEN CARE HOSPICE INC
Provider Information
- Address
- 24301 SOUTHLAND DRIVE, SUITE B7
HAYWARD, CA 94545 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 4, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 0 |
| Volunteers | 1 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NEOGEN CARE HOSPICE INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NEOGEN CARE HOSPICE INC compares to hospices nationwide.
Medicare reports this hospice billed for routine home care only. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Neogen Care Hospice Inc
Neogen Care Hospice Inc is a freestanding hospice provider based in Hayward, California. They have served the community since November 2020. The provider holds accreditation from the Accreditation Commission for Health Care. This status shows they meet specific standards for patient safety and care quality. Their team offers support for families in Alameda County who need end of life care services.
About Neogen Care Hospice Inc
This is a for-profit hospice agency located on Southland Drive. They operate with a small team. The staff includes two registered nurses and one volunteer. Accreditation from the ACHC is a voluntary process. It means an outside group checked their work against high standards. It is a sign of a commitment to quality. You should ask about their specific team experience when you interview them. Families often find it helpful to know how the staff will support their loved one. Since they are a for-profit agency, they must follow strict federal rules. These rules protect your family. This agency has been certified by Medicare for several years now. That is a clear sign of stability. Always check their latest records to see if they fit your needs.
Quality Ratings
What Is Hospice Care Like in Hayward?
Hospice care in Hayward focuses on comfort and relief. The goal is to improve the quality of life for the patient. A team visits the patient wherever they call home. This team usually includes nurses and doctors. It can also include social workers and volunteers. At Neogen Care Hospice Inc, the team is small with two registered nurses. They work to manage pain and other symptoms. They also offer emotional support to the family. Having a nurse visit regularly helps keep the patient comfortable. The team coordinates with the patient's own doctor. This keeps everyone on the same page. It is a team effort. You should feel free to ask how they handle after-hours calls. Clear communication is the best part of good hospice care.
What to Ask When Choosing a Hospice Provider
Choosing the right care is a big decision for your family. You should ask several questions before you sign any paperwork. First, ask how quickly a nurse can get to your home in an emergency. This is a common worry. Second, ask how they handle pain medication. You want to know if they have a clear plan. Third, ask how many patients each nurse sees in a day. A smaller caseload often means more time for your loved one. Finally, ask about the volunteer program. Volunteers can offer great support for caregivers. It is okay to ask these hard questions. You deserve clear answers. Take your time to find the right fit for your family.
Preserving Family Stories
Your family history is a treasure. We offer tools to help you record and save your loved one's favorite memories during this time.
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Helpful Guides for Families
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
What Nearly 17,000 Hospice Inspection Reports Reveal
CMS released 16,894 hospice inspection reports from late 2021 to early 2026. See what surveyors cited most, what serious findings mean, and how to use them.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.