NEOGEN CARE HOSPICE INC
Provider Information
- Address
- 24301 SOUTHLAND DRIVE, SUITE B7
HAYWARD, CA 94545 - Ownership Type
- For-Profit
- Medicare Certified Since
- November 4, 2020
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Licensed Practical Nurses (LPN) | 0 |
| Volunteers | 1 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NEOGEN CARE HOSPICE INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NEOGEN CARE HOSPICE INC compares to hospices nationwide.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Hayward
NEOGEN CARE HOSPICE INC serves families throughout Hayward, California, and the surrounding Alameda County area. They focus on providing comfort and support for patients facing life-limiting illnesses. Their team works to manage pain and improve the quality of each day. Choosing a local team means your loved one stays in familiar surroundings. That can make a big difference in how a person feels. Hospice care is not just about the end of life. It is really about living each day with dignity and peace. The team at this location is dedicated to meeting the unique needs of every person they serve. They understand that every family has a different story. And they strive to honor those stories with expert care. You deserve to feel supported during this journey.
About NEOGEN CARE HOSPICE INC
This hospice is a for-profit organization that has been Medicare certified since November 4, 2020. You can find their office at 24301 Southland Drive, Suite B7, in Hayward. What does being Medicare certified mean for you? It means the provider meets specific federal rules for the care they give. That is a big deal because it ensures a baseline level of safety. For-profit providers manage their own operations while following these government standards. When you talk to them, ask how they manage their care teams. You should know who will be visiting your home and how often. It is helpful to ask about their experience with specific health conditions too. The goal is to find a team that feels like the right fit for your family. Take your time to get to know them before you decide.
Quality Ratings Update
Understanding Hospice Care in Hayward
Hayward has several options for hospice care, which gives families a chance to find the right match. Most people do not realize that hospice can be provided in your own home, a nursing facility, or a dedicated hospital unit. The thing is, the care remains the same regardless of the location. A team of nurses, doctors, and social workers will come to you. They help with medicine, emotional support, and even spiritual care. It is a team effort designed to lift the burden off your shoulders. Many families wait too long to ask for help because they are unsure how it works. But you can start this support at any time if a doctor confirms a serious illness. Reaching out early often leads to better comfort for your loved one. You do not have to walk this path alone.
What to Ask When Choosing a Hospice Provider
Choosing a hospice team is a personal process. You should feel comfortable asking tough questions during your initial meeting. Here are a few things to consider asking:
- How quickly can a nurse or doctor get to my home if an emergency happens?
- How do you help manage pain and other symptoms at night or on the weekends?
- What specific training does your staff have for my loved one's condition?
- How will you help my family cope with the emotional side of this experience?
Preserving Your Family's Story
During this time, the memories and stories of your loved ones are more precious than ever. We help you capture those moments so they can be kept safe for future generations to cherish.
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Helpful Guides for Families
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Creating a Living Will Checklist: A Hospice Care Guide
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How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.