CHARTER HOSPICE OF THE SAN GABRIEL VALLEY, LLC
Provider Information
- Address
- 970 S VILLAGE OAKS DR, STE 106
COVINA, CA 91724 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 17, 2013
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 4 |
11
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CHARTER HOSPICE OF THE SAN GABRIEL VALLEY, LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CHARTER HOSPICE OF THE SAN GABRIEL VALLEY, LLC compares to hospices nationwide.
10.9 minutes
of nurse care per routine home care day, on average
That is the 34th percentile among hospices nationally. The national median is about 12 minutes.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.9 min
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.8%
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life85.7%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits81.6%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months91.1%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3.6%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,933 · 60th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 1 required care step for new patients here.
- Visits in the last days of life31.4%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Charter Hospice of the San Gabriel Valley
Charter Hospice of the San Gabriel Valley serves the Covina area from its office on South Village Oaks Drive. This provider offers hospice care to families in Los Angeles County. They maintain accreditation from the Joint Commission, which shows they meet high standards for patient safety. The organization has been certified by Medicare since late 2013 to provide end of life services. Families in this part of California often look for local options that hold this level of professional recognition. Choosing a provider that meets national standards helps families find peace of mind. This team focuses on providing care that aligns with government quality benchmarks. It is a freestanding hospice operation. They work to support patients and their loved ones during a difficult time. Getting the right care matters for every single person involved in the process.
About Charter Hospice of the San Gabriel Valley
This is a for-profit hospice provider. They have been active in the Medicare system for over a decade. The Joint Commission accreditation they hold is a big deal. This group performs independent reviews of health care organizations. They check that a provider follows strict rules for safety and quality. When a hospice meets these standards, it shows they value consistent care. Families should know that this provider operates as a freestanding hospice. They are not part of a hospital system. This can mean more focused attention on hospice needs. Their team includes 11 employees who manage daily care tasks. This includes one physician and three registered nurses. They also work with four volunteers who assist with patient support. Having a dedicated team is a core part of their service model. You can see how they organize their staff to cover the needs of their patients.
Quality of Care
What Is Hospice Care Like in Covina?
Hospice care in Covina focuses on comfort rather than a cure. It brings medical and emotional support directly to where the patient lives. This could be a private home or a care facility. The team at this location is staffed with three registered nurses and one licensed practical nurse. They work with a physician to manage pain and other symptoms. Social workers and volunteers often join the team to help with daily tasks. And they provide emotional support for the entire family unit. Hospice is about making every day count. It is not about giving up. The goal is to improve the quality of life for the patient. Many families find that having a team of experts nearby makes a difference. They handle the medical details so you can spend time with your person. It is a team effort designed to help people live well until the end.
What to Ask When Choosing a Hospice Provider
You have the right to ask questions before picking a hospice agency. Start by asking how the team handles pain management after hours. You need to know who to call at night. Ask how often a nurse will visit the home. It is also wise to ask about the role of volunteers. Do they help with errands or just sit with the patient? You should also ask how they communicate with the family doctor. Good care happens when everyone stays in the loop. Ask about their experience with specific health conditions. Some hospices are better at certain things than others. Finally, ask what happens if the patient needs more care than the home can provide. You deserve clear answers to these questions. Take your time to get the information you need. You are doing the right thing for your loved one by asking these hard questions now.
Preserve Your Family Stories
Your family history is a treasure that deserves to be saved for future generations to cherish.
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