HospiceScout

WESTLAKE VILLA HOSPICE, INC

For-ProfitCHAP AccreditedFreestanding Hospice

Provider Information

Address
1272 CENTER COURT DRIVE SUITE 206
COVINA, CA 91724
Ownership Type
For-Profit
Medicare Certified Since
November 22, 2019

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CMS Quality Ratings

Overall Rating
Not yet rated

Composite score combining quality measures and patient survey results.

Quality of Care
Not yet rated

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction
Not yet rated

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Staffing & Capacity

Staffing breakdown for WESTLAKE VILLA HOSPICE, INC
RoleStaff Count
Registered Nurses (RN)2
Licensed Practical Nurses (LPN)1
Physicians2
Volunteers1

9

Total Employees

Staffing data as reported to the Centers for Medicare & Medicaid Services.

Inpatient Care and Medical Equipment

Hospices report these services to Medicare when they are certified. This is what WESTLAKE VILLA HOSPICE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.

Short-term inpatient care
Arranged through another hospital or nursing home

Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.

Type of inpatient care
Both general inpatient care and respite care
Medical supplies and equipment
Supplied directly by this hospice

Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.

Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.

Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.

About Westlake Villa Hospice

Westlake Villa Hospice provides end-of-life care for families in Covina, California. This freestanding hospice has been certified by Medicare since late 2019. They hold accreditation from CHAP, which is a major organization that sets standards for hospice quality. Their team works to support patients and their loved ones during a difficult time. Choosing a local provider often makes it easier to get quick responses to your needs. This provider is located on Center Court Drive and serves the local community with a small, focused staff. You can reach their office directly at 805-267-1093 to learn more about how they serve the area. They are a for-profit organization dedicated to hospice services. Having a CHAP-accredited provider means they follow strict rules for safety and care. It helps families feel better about the quality of support provided at home.

About Westlake Villa Hospice, Inc

This agency operates as a for-profit hospice in California. They earned their Medicare certification on November 22, 2019. Being a CHAP-accredited agency is a sign of their commitment to high standards. CHAP stands for the Community Health Accreditation Partner. They visit agencies to make sure they follow federal and state health rules. This process is voluntary. It shows that the provider wants an outside group to check their work. The agency employs nine staff members total. This includes two registered nurses and one licensed practical nurse. They also have two physicians on the team. Having a doctor involved in your care plan is very helpful. One volunteer also works with the agency to support patients. This small team size allows for personal attention. Families should ask how these staff members work together to visit homes in Covina. Consistency in your care team is important for peace of mind.

What Is Hospice Care Like in COVINA?

Hospice care in Covina focuses on comfort and quality of life. The goal is to keep patients in their own homes whenever possible. Westlake Villa Hospice uses a team approach to manage symptoms and pain. Their staff includes registered nurses and physicians who oversee your medical needs. Having professional medical help nearby is a big advantage for local families. Most hospice care happens in your own living room or bedroom. The team visits you there to provide support. You get a care plan made just for your situation. This plan covers medicine, equipment, and emotional help for everyone. The staff works hard to make sure you are comfortable at all times. They provide the resources needed to manage daily challenges. If you have questions about how they handle weekend care, you should ask during your first meeting. Local care means they know the community well and can respond quickly to your changing needs.

What to Ask When Choosing a Hospice Provider

Picking the right hospice is a big decision for your family. Start by asking how many nurses will be assigned to your case. You also want to know how they handle emergencies after normal business hours. Ask if they have a physician available for quick consults. Here are a few more questions to keep in mind:

  • How often will a nurse visit my home each week?
  • What specific services do your volunteers provide for families?
  • How do you handle pain management if symptoms get worse suddenly?
  • Can you explain the difference between your care and home health?

These questions help you see if their approach matches your goals. Take your time to get clear answers. You deserve to feel confident in the team you choose. A good hospice partner will listen to your concerns without rushing you. Keep notes on their answers to compare different providers in the area.

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