HospiceScout

WELLCARE, INC.

For-ProfitJoint Commission (JCAHO) AccreditedFreestanding Hospice

Provider Information

Address
1320 WILLOW PASS RD., SUITE 600
CONCORD, CA 94520
Ownership Type
For-Profit
Medicare Certified Since
August 8, 2020

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CMS Quality Ratings

Overall Rating
Not yet rated

Composite score combining quality measures and patient survey results.

Quality of Care
Not yet rated

Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.

Patient Satisfaction
Not yet rated

CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.

Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.

Staffing & Capacity

Staffing breakdown for WELLCARE, INC.
RoleStaff Count
Registered Nurses (RN)1
Licensed Practical Nurses (LPN)1
Physicians1
Volunteers1

7

Total Employees

Staffing data as reported to the Centers for Medicare & Medicaid Services.

Inpatient Care and Medical Equipment

Hospices report these services to Medicare when they are certified. This is what WELLCARE, INC. reported, not a check of what it offers today. Confirm current arrangements with the hospice.

Short-term inpatient care
Arranged through another hospital or nursing home

Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.

Type of inpatient care
Respite care (up to five days at a time, to give family caregivers a break)
Medical supplies and equipment
Brought in through an outside supplier

Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.

Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.

Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.

Support at Home in Concord

Wellcare, Inc. serves families in Concord, California, from their office on Willow Pass Road. They provide hospice services designed to offer comfort and dignity during a difficult season. Hospice is about focusing on quality of life when a cure is no longer the main goal. The team works to manage pain and help patients stay comfortable in their own homes. It is a deeply personal choice to invite a care team into your life. Wellcare, Inc. aims to be a steady presence for those living in Contra Costa County. They help coordinate care so you can focus on being a family member rather than a caregiver. Having support nearby makes a world of difference when you are managing complex health needs. This team is ready to walk that path with you and your loved ones.

About Wellcare, Inc.

Wellcare, Inc. is a for-profit hospice provider. They have been Medicare certified since August 8, 2020. This certification means they meet federal rules for safety and quality of care. Choosing a for-profit provider is a common path for many families. The thing is, all Medicare-certified hospices must follow the same basic requirements for care. You should always ask about how they manage the day-to-day needs of their patients. Since they have been active since 2020, they have built experience serving the local Concord community. When you meet with them, ask how they handle after-hours calls or weekend emergencies. That is a big deal when you are at home. Every provider has a unique way of working with families. It is wise to have a conversation about their specific care philosophy before you make any final decisions.

Quality Ratings

CMS has not yet assigned a quality rating to Wellcare, Inc. This happens sometimes with newer providers or those that have not yet been surveyed. You should ask the provider directly about their own internal quality measures and how they track patient satisfaction.

Understanding Hospice Care in Concord

Contra Costa County has several resources for families needing end-of-life care. Hospice is a special kind of care that focuses on comfort instead of a cure. It is not a place you go, but a service that comes to you. Most families choose to receive this care in their own home. Some might use a nursing facility or a dedicated hospice house if that fits their needs better. The goal is to keep the patient free from pain and anxiety. And the team also supports the family with emotional and spiritual care. You are not meant to do this alone. Hospice teams include nurses, aides, social workers, and volunteers who visit you regularly. They work together to make sure your loved one feels safe and heard. The local health community in Concord is well-equipped to support your family during this time.

What to Ask When Choosing a Hospice Provider

Choosing a hospice team is a big step. You should feel comfortable with the people who will enter your home. Start by asking how quickly a nurse can get to your house if there is an emergency at night. That answer tells you a lot about their commitment to being there for you. Ask how they handle pain management and if they have a doctor who oversees the plan. You also want to know how often a hospice aide will visit to help with bathing or daily tasks. These small things make a huge impact on your daily life. And do not be afraid to ask how they support family members after a loss. Good hospice care does not end when the patient passes away. It continues for a time to help you grieve. Trust your gut when you talk to them.

Preserve Your Family's History

Your family has a story that deserves to be remembered for generations. We make it simple to record the memories and values that matter most during this time.

Start Recording Stories

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Helpful Guides for Families

Some stories are worth writing down

Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.