HEART OF GOLD HOSPICE, INC
Provider Information
- Address
- 4110 EDISON AVENUE, SUITE 200A
CHINO, CA 91710 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 24, 2017
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 2 |
| Volunteers | 1 |
7
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEART OF GOLD HOSPICE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEART OF GOLD HOSPICE, INC compares to hospices nationwide.
8.7 minutes
of nurse care per routine home care day, on average
That is the 13th percentile among hospices nationally. The national median is about 12 minutes.
1
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.7 min
Ranks better than about 13% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.4%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life61.9%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits85.2%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months66.7%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice11.1%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$19,250 · 57th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Heart and circulatory disease46%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Overview of Heart of Gold Hospice, Inc
Heart of Gold Hospice, Inc provides end-of-life support for patients in Chino, California. This provider operates as a freestanding hospice agency serving the San Bernardino County area. They have held Medicare certification since April 2017. The agency maintains accreditation through the Joint Commission to ensure they meet specific health and safety standards. Their team focuses on managing symptoms and providing comfort to patients during their final months. You can find their office located on Edison Avenue. They serve families who need specialized medical care and emotional support at home or in a facility setting.
About Heart of Gold Hospice, Inc
This organization operates as a for-profit provider. Being a for-profit entity means the agency manages its own business operations while following strict federal regulations. They earned accreditation from the Joint Commission years ago. This group sets high standards for patient safety and care quality. They perform regular reviews to see if agencies follow these rules. Accreditation shows a commitment to these high goals. The agency currently operates with a staff of seven people. This includes two registered nurses who lead the clinical care team. They also work with one volunteer to provide extra companionship for patients. Families should know that having this accreditation status is a positive sign for the quality of care. It means an outside group checked their work against industry best practices. You can feel more confident knowing they meet these extra standards for your loved one.
Quality Performance
What Is Hospice Care Like in Chino?
Hospice care in Chino centers on keeping patients comfortable in their own homes. The team visits to check on pain levels and provide medicine. They also offer support for the whole family during this hard time. The team at Heart of Gold Hospice includes two registered nurses. These nurses handle the clinical needs of the patient. One volunteer is also part of their team. Volunteers often help by reading books or just sitting with the patient. This allows the family to take a short break. Most hospice care happens where the person lives. This could be a private house or a care home. The goal is to keep the patient in a familiar spot. They want to avoid hospital trips whenever possible. That is the main point of hospice care. It focuses on the quality of time left rather than a cure for the illness.
What to Ask When Choosing a Hospice Provider
Choosing the right hospice agency is a big step. You should ask clear questions to understand how they will help your family. First, ask how quickly a nurse can get to your home if a problem happens at night. You need to know that support is available 24 hours a day. Second, ask how they handle pain and other difficult symptoms. Every patient has different needs. You want to see their plan for keeping your loved one calm. Third, ask how often the staff will visit the home. You should know who to expect and when they will arrive. Finally, ask if they have experience with your specific health condition. Some agencies have more training in certain areas than others. Getting these answers will help you make a good choice for your family. Do not feel rushed to pick the first one you see.
Keep Family Stories Alive
Your loved one has a life full of stories and wisdom that should be saved for future generations to cherish.
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