HIGHLAND HOSPICE, INC
Provider Information
- Address
- 21220 DEVONSHIRE ST. SUITE 211
CHATSWORTH, CA 91311 - Ownership Type
- For-Profit
- Medicare Certified Since
- January 19, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Volunteers | 1 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HIGHLAND HOSPICE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- General inpatient care (for pain or symptoms that cannot be managed elsewhere)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HIGHLAND HOSPICE, INC compares to hospices nationwide.
8.9 minutes
of nurse care per routine home care day, on average
That is the 15th percentile among hospices nationally. The national median is about 12 minutes.
12
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day8.9 min
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.6%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life85.7%
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits92.3%
Ranks better than about 4% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months26.3%
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care5.3%
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)81st percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$22,838 · 74th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 6 required care steps for new patients here, completed for 73.3% of patients or more. Most hospices score above 90 percent.
- Pain screening96.7%
- Breathing difficulty screening100%
- Breathing difficulty treatment84.6%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- All care steps completed73.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia35%
- Heart and circulatory disease26%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Highland Hospice, Inc. in Chatsworth
Highland Hospice, Inc. serves patients and families in Chatsworth, California. They provide essential hospice care services for those with life-limiting illnesses. Their team focuses on comfort and dignity for every person they serve. They work to manage pain and provide emotional support during difficult times. This provider is located at 21220 Devonshire St. Suite 211 in Los Angeles County. Families in the area can reach their office by calling (818) 962-8481. Choosing a hospice provider is a big decision for your loved ones. Highland Hospice, Inc. offers professional care aimed at improving quality of life. They are committed to meeting the unique needs of the Chatsworth community. Their focus is on ensuring patients feel supported, safe, and cared for throughout their hospice journey.
About Highland Hospice, Inc.
Highland Hospice, Inc. operates as a for-profit hospice provider. They have been Medicare certified since January 19, 2021. Being Medicare certified means they meet strict federal standards for patient care and safety. Families should know that choosing a for-profit provider is a common option in the United States. This provider has demonstrated a commitment to these standards for over three years. Their focus remains on providing medical, emotional, and spiritual care to patients. They help manage symptoms so that patients can spend quality time with their families. It is important to ask about their specific care team and how they handle after-hours emergencies. Understanding their certification history can provide peace of mind for families. You can contact them directly to learn more about how their care team serves the Chatsworth region and surrounding areas in Los Angeles County.
Understanding Hospice Care in Chatsworth
Hospice care in the Chatsworth area is designed to provide comfort rather than a cure. It is a special type of care for people facing a terminal illness. The goal is to help patients live their final months as fully as possible. Hospice care is usually provided in the patient's own home. It can also happen in nursing homes or assisted living facilities. A team of nurses, doctors, and aides works together to manage pain. They also offer counseling and support for family members. In Los Angeles County, many families rely on these services to keep their loved ones comfortable. Hospice is about focusing on the person, not just the disease. It provides a layer of support that makes a difficult time more manageable. You can get these services through Medicare if you meet specific health requirements.
What to Ask When Choosing a Hospice Provider
Selecting the right hospice provider is an important step for your family. You should feel comfortable asking questions to find the best fit. Here are a few things to consider asking:
- How quickly can your team get to our home in an emergency?
- Who will be on our primary care team, and how often will they visit?
- What specific training do your staff members have to manage pain?
- How do you provide emotional and spiritual support to our family?
These questions can help you understand how a provider works. You want to ensure the team is responsive and kind. Do not be afraid to ask for details about their care process. You deserve to feel confident in the care your loved one receives. Take your time to talk with the staff and express your needs clearly.
Preserve Your Family Stories
Your loved one's life is full of beautiful memories and wisdom. Capturing these stories now can be a wonderful gift for future generations. Learn how to record these precious moments today.
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Helpful Guides for Families
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Choosing a Hospice Provider: A 5-Step Quality Guide
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Starting the End-of-Life Conversation: A Family Guide
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.