METRO MEDICAL SERVICES, INC
Provider Information
- Address
- 9420 TOPANGA CANYON BOULEVARD, SUITE 207
CHATSWORTH, CA 91311 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 28, 2016
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 1 |
| Volunteers | 1 |
6
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what METRO MEDICAL SERVICES, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- General inpatient care (for pain or symptoms that cannot be managed elsewhere)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2019.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how METRO MEDICAL SERVICES, INC compares to hospices nationwide.
19.4 minutes
of nurse care per routine home care day, on average
That is the 94th percentile among hospices nationally. The national median is about 12 minutes.
7
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day19.4 min
Ranks better than about 94% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends9.8%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.7%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits20%
Ranks better than about 89% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months70%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$22,470 · 72nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia52%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Care in Chatsworth
Metro Medical Services, Inc. provides hospice support to families in Chatsworth, California. They offer comfort-focused care for patients with life-limiting illnesses. Their team works in the Los Angeles area to bring peace and relief directly to where you live. Hospice is about more than just medical needs. It is about supporting the whole family during a very difficult time. The team focuses on managing pain and helping patients stay comfortable. That is their main goal every single day. They have been serving the community since 2016. That means they have years of experience helping local families find the right path forward. You deserve to feel supported and heard when making these big decisions. Metro Medical Services, Inc. is there to walk that path with you. It is a local choice that keeps your loved one close to home.
About Metro Medical Services, Inc.
Metro Medical Services, Inc. operates as a for-profit provider in Los Angeles County. They earned their Medicare certification back on August 28, 2016. That date matters because it shows a long history of meeting federal quality standards. What most people do not realize is that for-profit status does not change the core mission. The mission is still to provide dignity and comfort. You should know that all Medicare-certified hospices must follow strict rules. These rules ensure a high level of care for every patient they serve. Families should feel confident asking about how the team handles specific symptoms. It is also good to ask about their visiting schedule. You need to know how often a nurse will stop by your home. Transparency is key here. Their office is located right on Topanga Canyon Boulevard, making them a central part of the Chatsworth health community. They are ready to answer your questions.
High Quality Standards
Understanding Hospice Care in Chatsworth
Finding the right care in a big place like Los Angeles can feel overwhelming. But, hospice is a very specific type of service. It is designed to prioritize comfort over aggressive medical treatments. In Chatsworth, you have access to several options, but not all providers are the same. The thing is, quality ratings help you narrow down the best choices for your family. Medicare tracks these ratings to give you an objective look at performance. You should use this data to compare providers in your area. Most families find that talking to a few different teams helps them feel more settled. Do not rush this process if you have time. Take a breath. You are looking for a team that fits your family's unique culture and needs. Good communication is often the sign of a strong hospice provider. You want a team that listens well.
What to Ask When Choosing a Hospice Provider
Choosing a partner for end-of-life care is a significant decision. You should feel comfortable asking tough questions. First, ask how quickly they can get a nurse to your home in an emergency. Speed matters when someone is in pain. Next, ask what their team looks like. Do they have social workers, chaplains, or volunteers available to help your family? It is helpful to know who will be at the bedside. You should also ask about their after-hours support. Does someone answer the phone at 2:00 AM on a Sunday? You need to know that help is always just a call away. Finally, ask how they keep the family involved in the care plan. You are the expert on your loved one. They should listen to your wishes and respect your family's boundaries. Always trust your gut feeling after the conversation.
Keep Your Family Stories Alive
The wisdom and memories of your loved ones are precious. Preserve these stories today to create a lasting gift for future generations.
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