TRUE NORTH HOSPICE
Provider Information
- Address
- 2432 WEST PEORIA AVENUE, SUITE 1201
PHOENIX, AZ 85029 - Ownership Type
- For-Profit
- Medicare Certified Since
- December 3, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Physicians | 0 |
| Volunteers | 0 |
3
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what TRUE NORTH HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how TRUE NORTH HOSPICE compares to hospices nationwide.
7.7 minutes
of nurse care per routine home care day, on average
That is the 8th percentile among hospices nationally. The national median is about 12 minutes.
13
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day7.7 min
Ranks better than about 8% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life84.6%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits70%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care3.7%
Ranks better than about 69% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months59.3%
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice3.7%
Ranks better than about 19% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$26,771 · 86th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 6 required care steps for new patients here, completed for 54.3% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life54.3%
- All care steps completed85.3%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia53%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Overview of True North Hospice
True North Hospice provides end-of-life care for patients and their families in Phoenix, Arizona. They operate from their office on West Peoria Avenue. The team focuses on comfort and support during a difficult time. They help families manage symptoms while keeping their loved ones at home whenever possible. This care is about dignity. It is about making every day count. Their staff serves the Maricopa County area with a commitment to compassionate service. Choosing the right hospice is a major decision for any family. That is why having local options like True North Hospice matters. They offer a range of hospice services designed to meet physical, emotional, and spiritual needs. When you choose them, you get a local partner who understands the Phoenix community. They are ready to walk this path with you and your loved ones today.
About True North Hospice
True North Hospice is a for-profit organization. They earned their Medicare certification on December 3, 2021. Being Medicare certified means they meet federal standards for patient care. This is a big deal. It ensures that families receive consistent support. As a for-profit provider, they operate with a specific business structure. That does not change their mission to provide care. Most families do not realize that Medicare pays for almost all hospice services. This includes medication, medical equipment, and visits from nurses or aides. You should know that their office is located at 2432 West Peoria Avenue, Suite 1201. If you need to reach them, call (602) 246-5096. They are part of the healthcare landscape in Phoenix. Understanding their history helps you feel more secure. They have been active in the community for a few years now. That experience helps them handle the unique needs of local families.
Understanding Hospice Care in Phoenix
Phoenix has many hospice options for families. Finding the right one can feel overwhelming. The thing is, all Medicare-certified hospices must follow the same core rules. They all provide nurses, aides, and social workers. But the way they deliver that care changes from one office to another. Some focus on large teams. Others offer a more personal touch with smaller staff groups. In Phoenix, you have the benefit of many choices. This lets you pick a team that fits your family's personality. Don't be afraid to interview more than one provider. You want a team that listens to your fears. You want a team that responds quickly when things change. The goal of any hospice is to improve the quality of life. They do this by managing pain and providing emotional support. It is a service that brings peace to many Phoenix homes. Take your time to find the right fit for your situation.
What to Ask When Choosing a Hospice Provider
You have a right to ask questions. Do not feel rushed. Start by asking how quickly they can get a nurse to your home in an emergency. This is vital for your peace of mind. Ask about their staff-to-patient ratio. You want to know if they have enough people to help when you need them most. Another good question is how they handle weekend or night calls. You do not want to be left alone at 3 a.m. Finally, ask what makes their team special. Are they experts in a certain type of care? Do they have volunteers who can sit with your loved one? The answers will tell you a lot about their culture. Trust your gut feeling. If a provider sounds dismissive, keep looking. Your family deserves a team that acts like a partner. You are the expert on your loved one. They are the experts on hospice. Together, you make a strong team.
Preserve Your Family's Story
Your loved one has a lifetime of memories, stories, and wisdom. Recording these moments now creates a lasting treasure for generations to come. It is a simple way to honor their life.
Start Preserving MemoriesOther Hospice Providers Nearby
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Helpful Guides for Families
How to Start Hospice Conversations: A Practical Guide
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How to Choose a Hospice Provider: A Family’s Complete Guide
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Understanding Medicare Hospice Benefit: A Family Guide
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.