UNIVERSAL HOSPICE CARE SERVICES
Provider Information
PHOENIX, AZ 85029
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index (dataset 252m-zfp9). Patient Satisfaction from CMS CAHPS Survey (dataset gxki-hrr8). Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Support for Your Loved One in Phoenix
Universal Hospice Care Services provides specialized end-of-life care for families in Phoenix, Arizona. Located on North 35th Avenue, this team focuses on comfort and dignity for patients during their final months. They serve the Maricopa County area with a dedicated staff that understands the local needs of our community. Choosing the right care is a big decision for any family. That is why having local options matters so much. This team is ready to help you manage pain and keep your loved one comfortable at home. They work hard to support the entire family, not just the patient. It is about making sure every day counts, no matter what stage of the journey you are in right now.
About Universal Hospice Care Services
Universal Hospice Care Services is a for-profit provider that has been Medicare certified since March 23, 2022. Being certified means they meet federal standards for quality and safety set by the government. For families, this is a sign of accountability. You should know that for-profit status does not change the core mission of hospice. Their goal remains focused on comfort and symptom relief for those facing a terminal illness. The team at this office in Phoenix is part of a larger network of care providers in Maricopa County. What most people do not realize is that all Medicare-certified hospices must offer the same basic level of care. This includes nursing, medical equipment, and emotional support. You have the right to ask how their specific team brings these services to your front door every day.
Quality Performance
Understanding Hospice Care in Phoenix
The Phoenix area has many hospice providers to help families through hard times. Because Maricopa County is so large, you have choices about who comes into your home. The thing is, all these groups must follow strict federal rules to stay open. But the culture and the response time of each agency can feel quite different. Some agencies are small and local, while others are part of big national groups. You want a team that can get to your home quickly when a crisis happens. That is the true test of a good hospice provider. Talk to your doctor about which teams they trust the most in the Valley. Getting a referral is often the first step, but you always have the final say in who you pick for your loved one.
What to Ask When Choosing a Hospice Provider
Do not be afraid to ask tough questions during your first meeting. You are the advocate for your loved one. Start by asking how fast a nurse can get to your house if there is an emergency at night. That is a big deal. You should also ask how often a nurse will visit each week. It helps to know if they offer extra help like volunteers or music therapy. Ask them to explain their plan for managing pain, as this is the most common fear families have. Finally, ask who will be on your core team. You want to know if you will see the same faces or if the staff changes often. Consistency builds trust during a very fragile time for your family.
Preserve Your Family Stories
Your loved one has a lifetime of stories that deserve to be remembered. We help you capture these precious memories in a beautiful way, creating a lasting gift for your children and grandchildren to treasure.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Preserve their story while there's time
Many families in this stage find comfort in capturing their loved one's life story. A guided memoir project can become a meaningful part of the care journey, giving your family something lasting to hold onto.