FAMILY FIRST HOSPICE, INC
Provider Information
- Address
- 11225 N 28TH DRIVE STE B111
PHOENIX, AZ 85029 - Ownership Type
- For-Profit
- Medicare Certified Since
- March 30, 2022
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 0 |
| Volunteers | 0 |
1
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what FAMILY FIRST HOSPICE, INC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how FAMILY FIRST HOSPICE, INC compares to hospices nationwide.
9.6 minutes
of nurse care per routine home care day, on average
That is the 21st percentile among hospices nationally. The national median is about 12 minutes.
13
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.6 min
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends11.3%
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Gaps in nursing visits41.7%
Ranks better than about 65% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months20%
Ranks better than about 87% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$24,680 · 81st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Heart and circulatory disease61%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About FAMILY FIRST HOSPICE, INC
Family First Hospice, Inc operates in Phoenix, Arizona. This provider offers end-of-life care services to people in Maricopa County. They have been certified by Medicare since March of 2022. The provider holds accreditation from CHAP, which stands for the Community Health Accreditation Partner. This group checks that the agency follows high standards for care and safety. Accreditation is a mark of quality that shows the provider works to meet national rules. Families in the Phoenix area can look to this organization for support during difficult times. Choosing the right hospice is a major decision for any family. This provider stands as a freestanding hospice option for those living in the region.
About FAMILY FIRST HOSPICE, INC
This agency is a for-profit provider. Being for-profit means the business is owned by individuals or a company rather than a non-profit group. It has held Medicare certification for over two years now. The CHAP accreditation is a sign that they invite outside experts to review their work. These reviewers look at how the staff cares for people every single day. They check that the agency keeps good records and respects the rights of every patient. Families should know that accreditation is voluntary. It shows the agency wants to go above the basic requirements for care. You can use this information to talk with them about their specific goals. Ask them how they maintain these standards in their daily practice. Getting these details helps you feel more prepared to make a choice.
Quality Note
What Is Hospice Care Like in PHOENIX?
Hospice care in Phoenix focuses on comfort and quality of life for the patient. The team visits the patient wherever they call home. This might be a private house or a care facility. The staff helps manage pain and offers emotional support to the whole family. For this specific provider, the team includes one registered nurse. They do not currently have volunteers or licensed practical nurses on staff. A registered nurse is trained to assess health needs and coordinate care with doctors. They are often the main person you will talk to about health changes. Because the team size is small, you may get more direct attention from the staff assigned to your case. Always ask how they plan to handle your specific needs during the week. Good communication is the foundation of hospice care.
What to Ask When Choosing a Hospice Provider
You should feel confident before you sign any paperwork. Start by asking how many staff members will visit your home each week. You want to know who to call if you have an emergency at midnight. Ask about their process for managing pain. It is also smart to ask how they handle changes in the condition of the patient. Find out how they keep the family informed about the care plan. You might also ask if they have experience with the specific illness your loved one has. Do not be afraid to ask about their backup plans if a nurse is sick. Clear answers show that the agency is ready to help you well. Take notes during your talk so you can compare the answers later on. This helps you make a choice that fits your family needs.
Keep Family Stories Alive
Your loved one has a unique history. Capture their voice, memories, and wisdom to share with future generations while you have the time.
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Helpful Guides for Families
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