CASTLE SENIOR LIVING
Provider Information
- Address
- 13040 W CLEVELAND AVE SUITE 300H
NEW BERLIN, WI 53151 - Ownership Type
- For-Profit
- Medicare Certified Since
- January 6, 2022
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 0 |
| Volunteers | 0 |
2
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what CASTLE SENIOR LIVING reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how CASTLE SENIOR LIVING compares to hospices nationwide.
13.7 minutes
of nurse care per routine home care day, on average
That is the 65th percentile among hospices nationally. The national median is about 12 minutes.
19
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.7 min
Ranks better than about 65% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends8.8%
Ranks better than about 60% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life98%
Ranks better than about 86% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits6%
Ranks better than about 98% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months57.1%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care28.6%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$25,185 · 82nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 6 required care steps for new patients here, completed for 86.4% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life86.4%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia39%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care at Castle Senior Living
Castle Senior Living is a hospice provider serving families in New Berlin, Wisconsin. They offer support focused on comfort and quality of life for those with serious illness. Choosing the right team during this time is a big step. You want experts who truly listen to your needs. This provider operates out of their office on West Cleveland Avenue. They have been certified by Medicare since early 2022. Having a local team can make a world of difference for your daily peace of mind. It means they are nearby when you need them most. The team works hard to bring calm and care directly to your home or current living space. They understand how to help when things feel overwhelming. That is their main goal every single day.
About Castle Senior Living
Castle Senior Living is a for-profit hospice organization. They joined the Medicare program on January 6, 2022. Because they are a for-profit provider, they must meet strict federal standards to keep their certification. This oversight ensures they follow specific rules for patient care and safety. You might wonder what that means for your family. It means they report data to the government on how well they manage pain and support patients. They have earned an overall rating of 4.5 out of 5 stars from CMS. That is a strong score. It shows they take their work seriously. When you talk to them, ask about their specific team members. Find out who will come to your home. Building a relationship with the staff is the best way to feel comfortable. Trust your gut feelings during those first few meetings.
Quality Performance
Understanding Hospice Care in New Berlin
Hospice is not a place you go to give up. It is a special type of care that focuses on living well. In New Berlin, many families use these services to manage symptoms at home. The goal is to keep your loved one comfortable and surrounded by familiar faces. Most people think hospice is only for the last few days of life. The truth is, you can start much sooner. Getting help early gives the team more time to build trust. It also helps manage pain before it becomes too difficult to handle. Many providers in Waukesha County offer 24/7 support lines. You should never feel like you are doing this alone. Reach out and ask questions early. Knowledge is power when you are making these heavy decisions for your family members.
What to Ask When Choosing a Hospice Provider
Picking a provider can feel like a heavy task. Keep it simple by focusing on what matters most to your family. Here are a few questions to get the conversation started:
- How quickly can a nurse get to our home if we have an emergency at night?
- What specific steps do you take to help with pain and other hard symptoms?
- How often will a member of your care team visit us in person?
- Can you tell me how your team supports the emotional needs of our family?
The answers should be clear and easy to understand. If they use too much medical jargon, ask them to explain it again. You deserve simple, honest answers. A good partner will be patient and kind while you talk through your fears and hopes. Take your time with this choice.
Keep Your Family Stories Alive
Your loved one has a lifetime of wisdom and memories worth saving. Our simple process helps you record and preserve their unique life story to share with future generations.
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