NORTH SHORE AT HOME
Provider Information
- Address
- 5150 N PORT WASHINGTON RD SUITE 152
GLENDALE, WI 53217 - Ownership Type
- Other
- Medicare Certified Since
- October 7, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Volunteers | 0 |
4
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NORTH SHORE AT HOME reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NORTH SHORE AT HOME compares to hospices nationwide.
9.6 minutes
of nurse care per routine home care day, on average
That is the 21st percentile among hospices nationally. The national median is about 12 minutes.
51
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.6 min
Ranks better than about 21% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6%
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.7%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits74.4%
Ranks better than about 20% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.4%
Ranks better than about 64% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months51.1%
Ranks better than about 16% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care15.6%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,750 · 64th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 69.9% of patients or more. Most hospices score above 90 percent.
- Pain screening99.4%
- Pain assessment98.8%
- Breathing difficulty screening100%
- Breathing difficulty treatment95%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life69.9%
- All care steps completed97.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer15%
- Dementia13%
- Heart and circulatory disease18%
- Lung and respiratory disease7%
- Stroke19%
- Other conditions30%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About North Shore at Home
North Shore at Home serves the Glendale, Wisconsin area from their office on North Port Washington Road. They operate as a freestanding hospice provider for local families. The agency holds accreditation from CHAP. This group reviews hospice agencies to ensure they meet high standards for safety and patient care. It is one way to verify that a provider follows set rules for clinical excellence. Since they began their Medicare certification in October of 2021, they have focused on providing care to their community. Choosing the right hospice team takes time. You want to be sure the agency matches your family needs. Their team includes one registered nurse and a small staff of four people. They provide care without the use of volunteers at this time. This small team structure allows for a specific focus on the patients under their current care. It is a simple setup for those who prefer a smaller agency environment.
Provider Background
North Shore at Home is classified under other ownership. This means it does not fall under standard categories like government or non-profit status. They have been active as a Medicare certified provider since late 2021. Accreditation from CHAP is a key detail for families to consider. CHAP stands for Community Health Accreditation Partner. They act as an independent body that checks if a hospice meets federal requirements. When an agency earns this, it shows they open their doors to outside experts who verify their work. You should feel comfortable asking about their specific care plans. Every hospice must follow federal rules for how they treat pain and manage symptoms. But accreditation acts as an extra layer of quality control for the public. It means a group of peers looked at their paperwork and their processes. This gives families more peace of mind while they focus on their loved one. Always check if the current accreditation is active during your first visit.
Quality Performance
What Is Hospice Care Like in Glendale?
Hospice care in the Milwaukee county area centers on comfort and symptom management. The goal is to improve the quality of life for patients. Care happens wherever the patient lives, whether that is a private home or a care facility. Teams usually include nurses, doctors, and aides who visit on a regular schedule. At North Shore at Home, the team includes one registered nurse. They coordinate with the patient and family to manage pain levels. The team works hard to address emotional needs alongside physical symptoms. Some agencies have large teams with many staff members. Others, like this one, keep a smaller staff size. This difference changes how often you might see different faces in your home. You should ask how they handle after-hours calls. Most agencies have a nurse on call to help you at night or on weekends. It is a standard practice to keep a nurse available for urgent questions or changes in condition.
What to Ask When Choosing a Hospice Provider
Choosing a hospice is a big decision for any family. You need answers to make a smart choice. Start by asking how they handle medical emergencies during the night. You should also ask how quickly a nurse can get to your home if an urgent issue arises. It is helpful to know who will be your main contact person. Ask how they keep family members updated on the plan of care. You might also ask about their experience with specific illnesses or symptoms. Do not be afraid to ask about their staff turnover. A stable team often provides better continuity for the patient. Ask how they include the family in the decision-making process. You want a partner who listens to your concerns. Finally, ask what happens if your needs change over time. A good provider will explain their process clearly and without using complex medical jargon. You deserve clear, honest answers at every step.
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