HEARTLAND HOSPICE EAU CLAIRE
Provider Information
- Address
- 3410 OAKWOOD MALL DR SUITE 400
EAU CLAIRE, WI 54701 - Medicare Certified Since
- June 28, 2023
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE EAU CLAIRE compares to hospices nationwide.
18 minutes
of nurse care per routine home care day, on average
That is the 91st percentile among hospices nationally. The national median is about 12 minutes.
65
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day18 min
Ranks better than about 91% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.4%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.7%
Ranks better than about 76% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits24.7%
Ranks better than about 84% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months33.3%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,767 · 55th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 80.8% of patients or more. Most hospices score above 90 percent.
- Pain screening99.5%
- Pain assessment97.8%
- Breathing difficulty screening100%
- Breathing difficulty treatment98.4%
- Treatment preferences discussed100%
- Beliefs and values discussed99.5%
- Bowel care for patients on opioids100%
- Visits in the last days of life80.8%
- All care steps completed96.5%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer16%
- Dementia9%
- Heart and circulatory disease43%
- Lung and respiratory disease7%
- Stroke17%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Heartland Hospice Eau Claire
Heartland Hospice Eau Claire serves families throughout the Eau Claire, Wisconsin area. This provider offers end of life care services to support patients and their loved ones. They have been certified by Medicare since June 2023. Families in the area can look to this location for professional hospice support. Choosing care is a hard task for any family. Having a local team makes a difference. They focus on comfort and symptom management for every person they serve. This provider meets federal standards for hospice care. You can find them at 3410 Oakwood Mall Drive. It is a central spot for the community. Their team brings care directly to the patient. This helps keep people in their own homes for as long as possible. Their presence in the city gives neighbors a nearby option for support.
About Heartland Hospice Eau Claire
This provider holds Medicare certification. This means they pass regular checks by federal health officials. These checks look at how the agency handles medical records and patient care. It is a way to ensure safety. The agency began this certification in 2023. Medicare certification is a standard for quality in the hospice field. Agencies must follow strict rules to keep this status. These rules cover everything from staff training to how they handle emergency needs. Families should know that these standards are the baseline for good care. The agency operates out of a suite on Oakwood Mall Drive. They serve the Eau Claire area with a focus on meeting patient needs. Their status shows they meet the requirements to bill Medicare for their services. This is a common path for hospice providers. It demonstrates their commitment to following national guidelines for hospice care.
Quality Performance Summary
What Is Hospice Care Like in Eau Claire?
Hospice care in Eau Claire brings medical support to the place where a patient lives. This could be a private house or an assisted living facility. The goal is to manage pain and improve quality of life. Teams usually include nurses, social workers, and aides. They work to address physical symptoms and emotional needs. A doctor oversees the plan of care to ensure it stays current. The team visits as often as the patient needs them. They also provide equipment and medicines related to the illness. This care is about dignity and comfort. It allows families to spend time together without worrying about the logistics of medical tasks. Most people find that having this extra help makes a big difference. It turns a stressful time into one focused on connection. The staff manages the medical side so you can focus on being a family member.
What to Ask When Choosing a Hospice Provider
You should feel empowered to interview any agency you consider. Start by asking how they handle after hours calls. You need to know that someone will answer the phone at 3 AM. Ask how many patients each nurse sees in a day. A smaller caseload often means more time for your loved one. You should also ask about their volunteer program. Volunteers provide a special kind of comfort that staff cannot always offer. Ask how they coordinate with the family doctor. Good communication between the hospice team and the primary physician is a sign of a strong agency. Finally, ask what happens if the patient needs to go to a hospital. Clear policies on this matter prevent confusion later on. Take notes during these talks. Write down the answers to compare your options clearly. You deserve to find the right fit for your family.
Preserve Your Family Stories
During this time, capturing memories and family history is a meaningful way to honor your loved one. Learn how to record these precious stories.
Start Preserving MemoriesOther Hospice Providers Nearby
LILY HOME AND HOSPICE
INTERIM HEALTHCARE HOSPICE OF WESTERN WISCONSIN
MOMENTS HOSPICE OF EAU CLAIRE
ST CROIX HOSPICE EAU CLAIRE
ST CROIX HOSPICE WAUSAU
AGRACE HOSPICECARE
Helpful Guides for Families
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Understanding Medicare Hospice Benefits: A Family Guide
Navigating end-of-life care is complex. Our guide to Understanding Medicare Hospice Benefits helps you manage costs, coverage, and care with confidence today.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.