HEARTLAND HOSPICE EAU CLAIRE
Provider Information
- Address
- 3410 OAKWOOD MALL DR SUITE 400
EAU CLAIRE, WI 54701 - Medicare Certified Since
- June 28, 2023
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLAND HOSPICE EAU CLAIRE compares to hospices nationwide.
18 minutes
of nurse care per routine home care day, on average
That is the 91st percentile among hospices nationally. The national median is about 12 minutes.
65
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day18 min
Ranks better than about 91% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.4%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life96.7%
Ranks better than about 76% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits24.7%
Ranks better than about 84% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months33.3%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,767 · 55th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 80.8% of patients or more. Most hospices score above 90 percent.
- Pain screening99.5%
- Pain assessment98.5%
- Breathing difficulty screening100%
- Breathing difficulty treatment98.4%
- Treatment preferences discussed100%
- Beliefs and values discussed99.5%
- Bowel care for patients on opioids100%
- Visits in the last days of life80.8%
- All care steps completed96.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer16%
- Dementia9%
- Heart and circulatory disease43%
- Lung and respiratory disease7%
- Stroke17%
- Other conditions11%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Heartland Hospice Eau Claire
Heartland Hospice Eau Claire offers end-of-life care for families in Eau Claire, Wisconsin. They operate out of their office on Oakwood Mall Drive. Their team focuses on comfort and support for patients facing a life-limiting illness. They work to keep patients comfortable at home or in their chosen living space. The goal is simple. They want to help patients spend their final months with dignity and peace. The team handles medical needs while also providing emotional support for the whole family. That is the core of their mission in the Eau Claire area. They have been Medicare certified since June 2023. This means they meet federal standards for care. Choosing the right hospice is a big decision for any family. Having a local team nearby can make a real difference during a hard time.
About Heartland Hospice Eau Claire
This provider has served the community since their certification in mid-2023. Medicare certification is a badge of trust for any hospice agency. It shows they follow strict rules set by the government. These rules cover everything from staff training to how they manage pain medication. You should know that all Medicare-certified hospices must offer specific services. This includes nursing care, help with daily tasks, and spiritual support. The thing is, every agency has a different style. Some teams are larger while others feel like a small family. Heartland Hospice brings a structured approach to their care plans. They aim to balance medical needs with the personal wishes of the patient. If you are considering this provider, it helps to meet the team. Ask them how they handle weekend calls or after-hours needs. Getting these answers early can take a weight off your shoulders.
Quality Ratings Snapshot
Understanding Hospice Care in Eau Claire
Eau Claire has several options for families needing hospice support. Finding the right one is about more than just a list of services. It is about how the team fits into your life. Most hospices here provide care wherever the patient calls home. This could be a private house, an assisted living facility, or a nursing home. The important thing to remember is that hospice is not about giving up. It is about choosing comfort over aggressive treatments that may not help. Local teams in Wisconsin know the area well. They often have strong ties to local doctors and hospitals. That helps when coordinating complex care needs. You do not have to do this alone. The staff at these agencies are trained to guide you through the paperwork and the medical steps. Lean on them for help.
What to Ask When Choosing a Hospice Provider
Talking to a few different hospice agencies can give you peace of mind. Here are four questions to help you decide. First, ask how quickly a nurse can get to your home if an emergency happens at night. You want to know they are truly available 24/7. Second, ask how they help the family cope with grief and stress. Most have counselors or volunteers who can sit with you. Third, ask how they manage pain and other difficult symptoms. They should have a clear plan for keeping the patient comfortable. Finally, ask what happens if the patient's health gets worse suddenly. Do they have an inpatient unit or a way to provide 24-hour care at home? The answers to these questions will show you their true priorities. Trust your gut feeling after you talk to them.
Keep Your Family Stories Alive
Your loved one has a lifetime of stories that deserve to be remembered. We provide simple tools to help you record and save those precious memories for future generations.
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Helpful Guides for Families
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Evaluating hospice care for a loved one? Use these 10 essential hospice questions to interview providers and ensure your family receives the best possible support.
What Does Medicare Cover for Hospice Care?
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Starting Difficult Conversations: A Guide for Families
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.