GENTIVA
Provider Information
- Address
- 1326 N WHITMAN LN
LIBERTY LAKE, WA 99019 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 1, 1997
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 9 |
| Physicians | 1 |
| Volunteers | 0 |
24
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- General inpatient care (for pain or symptoms that cannot be managed elsewhere)
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
10.4 minutes
of nurse care per routine home care day, on average
That is the 29th percentile among hospices nationally. The national median is about 12 minutes.
89
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.4 min
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.4%
Ranks better than about 44% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.9%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits30.5%
Ranks better than about 78% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.7%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months40.2%
Ranks better than about 40% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3.9%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice2.4%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$18,142 · 51st percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 65.7% of patients or more. Most hospices score above 90 percent.
- Pain screening98.5%
- Pain assessment98%
- Breathing difficulty screening100%
- Breathing difficulty treatment98.9%
- Treatment preferences discussed99.5%
- Beliefs and values discussed97.2%
- Bowel care for patients on opioids97%
- Visits in the last days of life65.7%
- All care steps completed94.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer12%
- Dementia40%
- Heart and circulatory disease23%
- Lung and respiratory disease11%
- Stroke5%
- Other conditions10%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care at Gentiva
Gentiva serves patients and families in Liberty Lake, Washington. Located at 1326 N Whitman Ln, they provide support for those nearing the end of life. Their team focuses on comfort and dignity during a difficult season. Hospice is about more than just medicine. It is about helping your loved one live each day as fully as possible. The staff works in Spokane County to ensure families get the help they need right where they live. Whether at home or in a care facility, their goal is to manage pain and provide emotional support for everyone involved.
About GENTIVA
GENTIVA operates as a for-profit hospice provider. They have been Medicare certified since August 1, 1997. This long history shows they have been part of the local healthcare landscape for many years. That is a long time to serve a community. When choosing a provider, it helps to know how long they have been active. Being Medicare certified means they meet federal standards for care. You can reach their local office at (509) 789-4377 to learn more about their specific services. Every family has unique needs. Talking to the staff directly is the best way to see if their approach matches your personal values and goals for your loved one's care.
Quality Ratings Snapshot
Understanding Hospice Care in LIBERTY LAKE
Living in Liberty Lake, you have access to several hospice options. Choosing the right one can feel like a heavy task. The thing is, all hospice agencies must follow the same Medicare rules. They all provide nurses, aides, and social workers. But the way they deliver that care changes from one office to the next. Some focus on heavy medical intervention. Others prioritize quiet, spiritual support. You should look for a team that fits your family's personality. Do they listen when you speak? Do they show up on time? These small details make a massive difference in your daily life. Take your time to compare a few providers before you make a final decision. Your comfort is the priority.
What to Ask When Choosing a Hospice Provider
It is normal to feel overwhelmed when interviewing hospice teams. Start by asking these simple questions to get a clear picture. First, ask how quickly a nurse can get to your home in an emergency. You want to know they will be there when things get tough. Second, ask how they handle pain and other symptoms at night or on weekends. Does a real person answer the phone after hours? Third, ask how they help the family cope with grief. Good hospice care supports the whole family, not just the patient. Finally, ask what their plan is if the patient's needs change suddenly. You deserve a team that stays flexible and keeps you informed every single step of the way.
Preserve Your Family's Unique Story
This time of life is deeply meaningful. Capture the stories, lessons, and memories that define your loved one so they can be cherished by your family for generations to come.
Start Preserving MemoriesOther Hospice Providers Nearby
MEMORIAL HOME CARE SERVICES/HOSPICE SERVICES
ASSURED HOSPICE
KITTITAS VALLEY HOME HEALTH & HOSPICE
MULTICARE HOSPICE
GENTIVA
HEARTLINKS
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Some stories are worth writing down
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