HEARTLINKS
Provider Information
- Address
- 204 W 2ND ST
GRANDVIEW, WA 98930 - Ownership Type
- Non-Profit
- Medicare Certified Since
- August 9, 1988
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 19 |
| Licensed Practical Nurses (LPN) | 1 |
50
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HEARTLINKS reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HEARTLINKS compares to hospices nationwide.
13.3 minutes
of nurse care per routine home care day, on average
That is the 61st percentile among hospices nationally. The national median is about 12 minutes.
79
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day13.3 min
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends2.9%
Ranks better than about 4% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.2%
Ranks better than about 36% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits64.1%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care10.3%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months26.9%
Ranks better than about 76% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care3.8%
Ranks better than about 68% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$12,277 · 20th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 53.8% of patients or more. Most hospices score above 90 percent.
- Pain screening98.7%
- Pain assessment100%
- Breathing difficulty screening99.8%
- Breathing difficulty treatment100%
- Treatment preferences discussed99.8%
- Beliefs and values discussed99.2%
- Bowel care for patients on opioids98.7%
- Visits in the last days of life53.8%
- All care steps completed97.9%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer25%
- Dementia23%
- Heart and circulatory disease19%
- Lung and respiratory disease5%
- Stroke16%
- Other conditions13%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Heartlinks Hospice Care
Heartlinks provides compassionate end-of-life care for residents in Grandview, Washington. Located at 204 W 2nd St, this provider serves the Yakima County area with a focus on comfort and dignity. They help families manage the physical and emotional challenges that come with a serious illness. The goal is simple. They want to make sure your loved one stays comfortable in their own home or chosen setting. It is about focusing on quality of life when it matters most. Choosing the right partner for this journey is a big decision for any family. Heartlinks has been a steady presence in the local community for many years. They bring professional medical support right to your door. You do not have to walk this path alone. Their team works hard to ensure that every patient feels heard and supported throughout their care experience.
About Heartlinks
Heartlinks has been Medicare certified since August 9, 1988. That is over three decades of service to the people of Yakima County. They operate under an "Other" ownership structure, which means they function independently of larger hospital systems. Here is the thing—longevity often speaks volumes about a provider's commitment to their neighbors. Families should know that Medicare certification means they follow strict federal rules for care. This covers everything from pain control to spiritual support for the patient and family. They have built a long history of serving the Grandview area. You can trust that they understand the specific needs of this community. When you look at their history, you see a team that has stayed the course for a long time. That kind of consistency is rare. It provides a sense of stability when your family needs it most.
Quality Care You Can Trust
Understanding Hospice Care in Grandview
Hospice care is not just about medical treatment. It is a philosophy of care that puts the patient's wishes first. In Grandview, you have access to teams that include nurses, doctors, and social workers. They all work together to ease pain and stress. What most people do not realize is that hospice can happen wherever the patient lives. This could be a private house, an apartment, or a care facility. The team visits regularly to check on the patient and support the family. They handle the hard stuff like getting equipment and medication. This lets you spend your time being a family member rather than a caregiver. It is a big shift, but it is a helpful one. You should look for a team that communicates clearly and responds quickly when you call. That peace of mind is what hospice is really for.
What to Ask When Choosing a Hospice Provider
Picking the right hospice team is a personal choice. You should feel comfortable asking tough questions before you sign anything. Start by asking how quickly a nurse can get to your home if an emergency happens at night. That is vital. You should also ask how they handle pain management and if they have staff available 24/7. Ask what kind of support they offer for the family after a loss. This is called bereavement care. It is a standard part of hospice, but every agency does it differently. Also, ask if they have experience with your loved one’s specific health condition. It is okay to ask for a meeting with their staff to see if you click with them. Trust your gut feeling. If the answers make you feel calm and informed, that is a very good sign for your family.
Preserve Your Family's Story
Your loved one has a lifetime of memories and wisdom to share. Recording these stories now can create a lasting gift for your children and future generations.
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Some stories are worth writing down
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