MEDICAL SERVICES OF AMERICA HOME HEALTH & HOSPICE
Provider Information
- Address
- 1935 FRONT STREET
RICHLANDS, VA 24641 - Ownership Type
- For-Profit
- Medicare Certified Since
- August 2, 2000
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 12 |
| Licensed Practical Nurses (LPN) | 3 |
| Physicians | 1 |
27
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what MEDICAL SERVICES OF AMERICA HOME HEALTH & HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Both provided directly and arranged with other facilities
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how MEDICAL SERVICES OF AMERICA HOME HEALTH & HOSPICE compares to hospices nationwide.
16.6 minutes
of nurse care per routine home care day, on average
That is the 85th percentile among hospices nationally. The national median is about 12 minutes.
56
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day16.6 min
Ranks better than about 85% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.6%
Ranks better than about 66% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits32.7%
Ranks better than about 76% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care13.3%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months42.2%
Ranks better than about 35% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care21.7%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice6%
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$14,652 · 32nd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 55.6% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment100%
- Breathing difficulty screening99.6%
- Breathing difficulty treatment98.7%
- Treatment preferences discussed100%
- Beliefs and values discussed99.6%
- Bowel care for patients on opioids96.9%
- Visits in the last days of life55.6%
- All care steps completed97.1%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer21%
- Dementia29%
- Heart and circulatory disease13%
- Lung and respiratory disease18%
- Other conditions19%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Medical Services of America Home Health & Hospice
Medical Services of America Home Health & Hospice serves families in Richlands, Virginia. This provider offers hospice support to those facing a life-limiting illness. They have been certified by Medicare since August 2000. Their team works to provide care in the comfort of a patient's home setting. Choosing the right hospice is a major step. This location is part of the Tazewell County community. They operate as a for-profit hospice agency. Families should know that this provider holds a clear record with federal programs. Quality is their main focus. They aim to support both the patient and their loved ones through difficult times. You can reach their office at 276-964-4202 to learn more about their specific services. They are ready to help you understand your options today.
About Medical Services of America Home Health & Hospice
This agency operates as a for-profit provider in Richlands. Being a freestanding hospice means they focus solely on end-of-life care. They joined the Medicare program over two decades ago. This long history shows they have deep experience with federal quality standards. A for-profit status means they are held to strict business and care rules. You might wonder what that means for your family. It simply means they must meet specific performance marks to keep their certification. They are a local team that answers to national standards. The agency employs 27 staff members to handle daily needs. This includes a mix of registered nurses and licensed practical nurses. They also have a physician on staff to oversee medical plans. Having a doctor involved is a big plus. It ensures that the medical care stays on the right track for the patient.
High Quality Standards
What Is Hospice Care Like in Richlands?
Hospice care in Richlands focuses on comfort and dignity. The goal is to manage pain so patients can spend time with family. This team is staffed with 12 registered nurses and 3 licensed practical nurses. Having this many nurses means they can respond to needs quickly. They also include a physician to guide the medical path. Most hospice care happens in the home where people feel most at ease. Nurses visit often to check on symptoms and offer support. They teach family members how to help with daily tasks. It is not just about medicine. It is about emotional and spiritual peace for everyone involved. The team works hard to keep the patient calm and comfortable. They provide a support system that lasts through the entire process. This is the core of what they do every single day.
What to Ask When Choosing a Hospice Provider
You have the right to ask questions before you pick a hospice agency. Start by asking how quickly a nurse can get to your home in an emergency. Find out what specific services they offer for pain management. You should also ask how they support family caregivers during stressful times. Ask them how often the doctor visits or talks with the nursing staff. It is also good to know how they handle medications. Ask if they have staff available 24 hours a day. You need to feel confident in the team you choose. Write down the answers so you can compare them later. Do not feel rushed to make a choice. Take your time to get the answers you need for your family. This will help you feel much better about your final decision.
Keep Your Family Stories Alive
Preserve the unique history and memories of your loved ones for future generations to cherish.
Start Your LegacyOther Hospice Providers Nearby
LEGACY HOSPICE & PALLIATIVE CARE
SENTARA HOSPICE (HALIFAX)
BLUE RIDGE HOSPICE, INC
HOSPICE OF THE SHENANDOAH
AMEDISYS HOSPICE OF RICHMOND
NAYAR HOSPICE LLC
Helpful Guides for Families
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
Starting Difficult Conversations: A Guide for Families
Struggling with end-of-life talks? Learn the best ways for starting difficult conversations with your aging parents to ensure their wishes are honored today.
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.