TRUE HEART HOSPICE LLC
Provider Information
- Address
- 4102 S 31ST ST STE 200
TEMPLE, TX 76502 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 4, 2018
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 6 |
| Volunteers | 0 |
14
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what TRUE HEART HOSPICE LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how TRUE HEART HOSPICE LLC compares to hospices nationwide.
9.8 minutes
of nurse care per routine home care day, on average
That is the 23rd percentile among hospices nationally. The national median is about 12 minutes.
17
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.8 min
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends3.4%
Ranks better than about 5% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life87.7%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits69.1%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care1.8%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months56.4%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care1.8%
Ranks better than about 78% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,109 · 66th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 8 required care steps for new patients here, completed for 56.3% of patients or more. Most hospices score above 90 percent.
- Pain screening81.3%
- Pain assessment100%
- Breathing difficulty screening95.8%
- Breathing difficulty treatment95.8%
- Treatment preferences discussed95.8%
- Beliefs and values discussed95.8%
- Visits in the last days of life56.3%
- All care steps completed79.2%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer23%
- Dementia18%
- Heart and circulatory disease33%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
About True Heart Hospice
True Heart Hospice LLC serves families in Temple, Texas. They are a freestanding hospice provider offering care for those with life-limiting illnesses. The team earned accreditation from the Accreditation Commission for Health Care. This group checks to ensure that hospice agencies follow national safety standards. They have been Medicare certified since September 2018. This means they meet federal requirements for providing end-of-life care. Choosing a provider is a big step for your family. Understanding who they are helps you make a clear decision about your loved one's comfort. Their office is on South 31st Street. They focus on providing care that meets the needs of patients in Bell County. You can reach their team at their local phone number to learn about their specific services. It is a good idea to call and ask how they can help your family today.
About True Heart Hospice LLC
True Heart Hospice LLC operates as a for-profit hospice agency. Being a for-profit provider means they report to owners while still following strict Medicare rules. They have held their certification for several years now. The accreditation from the Accreditation Commission for Health Care acts as a mark of quality. This group reviews hospice agencies to see if they follow best practices. They look at how the agency handles medical records and patient safety. Accredited agencies often go above the basic rules to prove their commitment to care. You should know that they have six registered nurses on staff. This is a key part of their team structure. Their total staff count is 14 people. They do not currently use volunteers in their daily operations. Families should look at these numbers to see if the team size matches the needs of their loved one. You can always ask about their staffing ratios during your first meeting.
Quality Performance
What Is Hospice Care Like in TEMPLE?
Hospice care in Temple focuses on comfort and pain management. It allows patients to stay in their own homes or assisted living centers. The team works to support both the patient and their family members. True Heart Hospice LLC brings a team of 14 staff members to this work. This includes six registered nurses who lead the medical care plan. They visit patients to manage symptoms and answer health questions. Social workers and aides are also common parts of the hospice team. These experts help with daily tasks and emotional support. They work together to make sure the patient stays comfortable. The goal is to improve the quality of each day. You can expect regular visits from the medical team. They coordinate with your regular doctor to keep everyone on the same page. This local approach helps families stay close to their loved ones during a difficult time.
What to Ask When Choosing a Hospice Provider
You should feel confident in the team you choose. Start by asking how quickly a nurse can get to your home in an emergency. This shows their response time and availability. Ask how they handle pain management during the night or on weekends. You need to know that someone is there when you need help most. Ask how often the nurse will visit your loved one each week. Consistency matters for comfort. You can also ask how they help the family with grief support after a loss. It is also smart to ask about their specific experience with your loved one's diagnosis. Each provider has different strengths. Get these answers in writing if you can. A good hospice team will be happy to answer all of your questions. They should make you feel heard and respected throughout the entire process.
Preserve Your Family Stories
Your family history is a gift that should be saved for the future. Use our tools to record memories and preserve your stories easily.
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TRUE HEART HOSPICE AND PALLIATIVE CARE OF TEXAS LLC
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Understanding Medicare Hospice Benefit: A Family Guide
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