GENTIVA
Provider Information
- Address
- 2626 SOUTH 37TH STREET SUITE #B
TEMPLE, TX 76504 - Ownership Type
- For-Profit
- Medicare Certified Since
- September 18, 1990
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 21 |
| Licensed Practical Nurses (LPN) | 4 |
| Volunteers | 33 |
61
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what GENTIVA reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2018.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how GENTIVA compares to hospices nationwide.
11.9 minutes
of nurse care per routine home care day, on average
That is the 46th percentile among hospices nationally. The national median is about 12 minutes.
66
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.9 min
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.9%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life95.1%
Ranks better than about 62% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits35%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care9.6%
Ranks better than about 29% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months47.9%
Ranks better than about 22% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care9.6%
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.4%
Ranks better than about 45% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,231 · 67th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 60.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life60.7%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer19%
- Dementia26%
- Heart and circulatory disease23%
- Lung and respiratory disease10%
- Stroke13%
- Other conditions10%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Hospice Care at Gentiva
Gentiva provides hospice services for families in Temple, Texas. Their office is located at 2626 South 37th Street, Suite #B. They focus on comfort and support for patients facing a life-limiting illness. Choosing the right team makes a real difference during difficult times. This local team serves the Bell County area with a commitment to compassionate end-of-life care. They work hard to manage symptoms while helping patients stay as comfortable as possible. It is about dignity. Every person deserves to live their final months with peace and support from experts who truly care. That is what Gentiva aims to provide every single day for the families they serve in this community.
About Gentiva
Gentiva operates as a for-profit hospice provider. They have been certified by Medicare since September 18, 1990. That is over three decades of history in the hospice field. Longevity like that often shows a deep understanding of how to support families. They follow strict federal guidelines to ensure patients get the care they need. What most people do not realize is that for-profit providers must meet the same high standards as non-profits. They work under the same Medicare rules. You should feel comfortable asking them about their specific experience in Temple. They have built a long track record here. That is a big deal when you are looking for a partner you can trust with your loved one's care.
Quality of Care
Understanding Hospice Care in Temple
Hospice is not a place, but a type of care. It comes to where the patient lives. In Temple, this means your loved one might receive care in their own home. Some patients might be in a facility instead. The goal remains the same regardless of the setting. The team focuses on pain relief and emotional support for the whole family. You are never alone in this. A hospice team usually includes nurses, aides, and social workers. They visit on a regular schedule to check on the patient. But they are also on call 24/7 if an emergency happens. That is the best part. You have a direct line to help whenever you need it most, day or night.
What to Ask When Choosing a Hospice Provider
Picking a provider can feel overwhelming. Start by asking clear, direct questions. First, ask how quickly they can get a nurse to your home in an emergency. Speed matters. Second, ask how they handle pain and symptom management at night or on weekends. You need to know that support is always there. Third, ask what specific services they offer for family grief and emotional support. Some teams offer more counseling than others. Finally, ask about their staff turnover. High turnover can be a red flag. You want a team that feels stable and connected. Take your time with these questions. A good provider will be patient and happy to answer everything you need to know.
Preserve Your Family's History
Your loved one's life is full of stories that deserve to be remembered. We can help you capture those precious memories for future generations.
Start Preserving StoriesOther Hospice Providers Nearby
TRUE HEART HOSPICE LLC
BAYLOR SCOTT & WHITE HOSPICE - TEMPLE
CARE AND GRACE HOME HEALTH AND HOSPICE
ENHABIT HOSPICE
EMBRACE HOSPICE
TRUE HEART HOSPICE AND PALLIATIVE CARE OF TEXAS LL
Helpful Guides for Families
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Starting the End-of-Life Conversation: A Family Guide
Starting the end-of-life conversation is hard. Our guide provides scripts, expert tips, and Medicare insights to help you navigate this talk with confidence.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.