TRUE HEART HOSPICE AND PALLIATIVE CARE OF TEXAS LL
Provider Information
- Address
- 4102 S 31ST ST, STE 1200
TEMPLE, TX 76502 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 22, 2021
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Volunteers | 0 |
5
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what TRUE HEART HOSPICE AND PALLIATIVE CARE OF TEXAS LL reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how TRUE HEART HOSPICE AND PALLIATIVE CARE OF TEXAS LL compares to hospices nationwide.
7.9 minutes
of nurse care per routine home care day, on average
That is the 9th percentile among hospices nationally. The national median is about 12 minutes.
7
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day7.9 min
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.8%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life78.6%
Ranks better than about 12% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits86.1%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.8%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months57.1%
Ranks better than about 9% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4.8%
Ranks better than about 63% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$22,689 · 73rd percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About True Heart Hospice and Palliative Care of Texas
True Heart Hospice and Palliative Care of Texas is a freestanding hospice provider located in Temple, Texas. They have offered hospice services to the local community since April 2021. The agency maintains accreditation through the Accreditation Commission for Health Care. This group holds strong quality of care marks based on current federal data. Families in Bell County often look for providers with this level of external oversight when planning for end of life care. Their team works from an office on South 31st Street to coordinate care for patients in the area. Choosing a certified provider helps ensure that the care meets specific national standards for safety and quality. It is a practical step for families seeking reliable support during a difficult season. This provider operates as a for-profit entity while following standard federal rules for hospice agencies.
Agency Background
True Heart Hospice and Palliative Care of Texas operates as a for-profit organization. Federal records show they earned Medicare certification in the spring of 2021. The agency holds accreditation from the Accreditation Commission for Health Care. This organization reviews hospice agencies to verify they follow high safety and service standards. Why does this matter? It means an outside group checked their work against industry best practices. Most agencies in Texas choose to seek this extra verification to show their commitment to excellence. At this time, the agency reports a small team of five employees including one registered nurse. They currently report having no volunteers on staff. Families should know that hospice care relies on a team approach to manage pain and comfort. You can feel confident knowing this provider meets federal requirements for care delivery. Their high marks in quality reflect a focus on patient outcomes.
Quality Performance
What Is Hospice Care Like in Temple?
Hospice care in Temple focuses on comfort and dignity for patients with serious illnesses. The goal is to provide relief from symptoms while supporting the family unit. Services often include visits from nurses and aides who help manage pain at home. This provider maintains a small, focused team to handle these tasks in the Bell County area. With one registered nurse on staff, they emphasize direct care for their patients. The team works to keep patients comfortable in their own beds whenever possible. Families can expect regular updates on the plan of care as needs change over time. It is a collaborative process between the medical staff and the patient. You should ask how they handle after-hours calls to ensure you have help when you need it most. Access to support is a standard part of the hospice benefit for those who qualify.
What to Ask When Choosing a Hospice Provider
Selecting the right hospice provider is a personal decision for your family. You should take time to ask specific questions before you sign any paperwork. Here are a few things to consider during your initial meeting. First, ask how quickly a nurse can reach your home if a crisis occurs at night. Second, inquire about the specific roles of the team members who will visit your loved one. Ask how the agency supports family members who are acting as primary caregivers. Finally, verify how they manage medications and medical equipment delivery to your house. You want to be sure that the logistics will be handled without added stress for you. Keep a notebook to write down the answers from each provider you interview. This helps you compare your options later on. Take your time with this process to ensure you feel comfortable with your choice.
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