NEW CENTURY HOSPICE OF DALLAS
Provider Information
- Address
- 740 EAST CAMPBELL ROAD, SUITE 470
RICHARDSON, TX 75081 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 18, 2008
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 13 |
| Volunteers | 1 |
35
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NEW CENTURY HOSPICE OF DALLAS reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NEW CENTURY HOSPICE OF DALLAS compares to hospices nationwide.
11.6 minutes
of nurse care per routine home care day, on average
That is the 42nd percentile among hospices nationally. The national median is about 12 minutes.
82
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.6 min
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.2%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life91.6%
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits46.4%
Ranks better than about 58% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care12.9%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months40.6%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care12.9%
Ranks better than about 23% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)79th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$20,673 · 64th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 68.6% of patients or more. Most hospices score above 90 percent.
- Pain screening99.3%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed99.7%
- Beliefs and values discussed99.7%
- Bowel care for patients on opioids100%
- Visits in the last days of life68.6%
- All care steps completed99%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer16%
- Dementia31%
- Heart and circulatory disease22%
- Lung and respiratory disease14%
- Stroke8%
- Other conditions9%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About New Century Hospice of Dallas
New Century Hospice of Dallas offers end of life support to people living in Richardson, Texas. They have provided these services since 2008. The team holds accreditation from the Community Health Accreditation Partner, known as CHAP. This group reviews hospice agencies to ensure they meet high standards for care. Being CHAP accredited shows a commitment to following strict national rules. This provider operates as a for-profit hospice and serves the Dallas area from their office on East Campbell Road. They offer care for patients who choose to focus on comfort rather than curative treatments. It is a local choice for families who need medical support and pain management at home. Finding the right care is hard work. But having a certified provider helps families feel more secure about their medical options during a difficult time.
Provider Details and Quality
This agency has operated as a for-profit hospice for over fifteen years. Their long history of Medicare certification means they have met federal rules for a long time. The CHAP accreditation they hold is a voluntary step. It demonstrates that an outside group has checked their policies and their clinical work. Many agencies choose this path to show they value high quality. Families should know that this provider has earned strong quality of care marks based on the CMS Hospice Care Index. They also hold above-average patient survey results from the CAHPS program. This means families and patients have shared positive feedback about their experiences. The team is made up of 35 employees. This includes 13 registered nurses who lead the clinical side of care. They also rely on the help of a dedicated volunteer. That is a solid foundation for patient support.
Quality Overview
What Is Hospice Care Like in Richardson?
Hospice care in Richardson focuses on comfort for patients and their loved ones. Nurses visit your home to manage pain and help with daily needs. The goal is to improve the quality of life when a cure is no longer an option. This provider uses a team of 13 registered nurses to oversee medical plans. You can expect regular check-ins and clear communication from the staff. They work to keep the patient at home whenever possible. The team keeps the patient comfortable and calm. They also provide emotional support for the family throughout the process. Hospice care is not just about medicine. It is about supporting the whole person and their family members too. Having a team of this size allows for personal attention. This makes a real difference when needs change quickly. Most families find that having professional help nearby offers peace of mind.
What to Ask When Choosing a Hospice Provider
You should feel empowered to ask questions before you pick a team. Start by asking how quickly a nurse can get to your home in an emergency. It is also good to ask how they handle pain management during the night. You should learn how the team stays in touch with your primary doctor. Ask about the specific services they offer for family support. You might want to know how many patients each nurse sees in a day. This helps you understand how much time they can spend with your loved one. Ask if they have experience with the specific condition your family member has. Do not be afraid to ask for clarity. A good provider will answer your questions with patience and care. You deserve to feel confident in the team you choose to help you.
Preserve Your Family Stories
Your family history is a treasure. We help you save memories and life stories to share with future generations.
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