NEW CENTURY HOSPICE OF SAN ANTONIO
Provider Information
- Address
- 2210 BANDERA HWY STE B-2
KERRVILLE, TX 78028 - Ownership Type
- For-Profit
- Medicare Certified Since
- February 12, 2009
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 15 |
| Volunteers | 1 |
42
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NEW CENTURY HOSPICE OF SAN ANTONIO reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NEW CENTURY HOSPICE OF SAN ANTONIO compares to hospices nationwide.
10.1 minutes
of nurse care per routine home care day, on average
That is the 26th percentile among hospices nationally. The national median is about 12 minutes.
126
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.1 min
Ranks better than about 26% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends5.9%
Ranks better than about 25% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.4%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits35.9%
Ranks better than about 72% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care4.8%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months39.5%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care4%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.6%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$21,043 · 66th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 70.4% of patients or more. Most hospices score above 90 percent.
- Pain screening99%
- Pain assessment98.4%
- Breathing difficulty screening99.3%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life70.4%
- All care steps completed97.4%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer17%
- Dementia32%
- Heart and circulatory disease21%
- Lung and respiratory disease8%
- Stroke8%
- Other conditions14%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Support and Care in Kerrville
New Century Hospice of San Antonio serves families in the Kerrville area from their office on Bandera Highway. They focus on providing comfort and dignity when health needs become complex. Their team works to manage pain and emotional stress for those facing serious illness. It is a local resource dedicated to helping patients stay in their own homes whenever possible. Families often find that having this support nearby makes a big difference during difficult seasons. They have been serving the community since 2009. That is over 15 years of experience in the field. When you choose a hospice provider, you want a team that knows the local community well. This provider brings that local focus to their care plans every day.
About New Century Hospice of San Antonio
This hospice is a for-profit organization that has been Medicare-certified since February 2009. Being certified means they meet federal standards for the care they provide to patients. Most families should know that for-profit hospices must follow the same strict rules as non-profit ones. The main thing that matters is how they put those rules into practice for your loved one. New Century Hospice has built a long history of service in the region. They have stayed in business for many years by keeping a steady focus on their patients. It is not just about the paperwork or the certification status. It is about how they show up for you when you call. They have a clear track record that spans more than a decade of medical support.
High Quality Care Ratings
Understanding Hospice Care in Kerrville
Hospice is not a place you go to give up. It is a type of care that helps you live as well as you can for as long as you can. In Kerrville, hospice teams usually come to your house. They bring nurses, social workers, and aides to you. The goal is simple. They want to keep the patient comfortable and pain-free. They also spend time supporting the family members who are helping with care. Many people wait too long to call for help because they think hospice is only for the very last days of life. But that is a mistake. The best care happens when a team is involved for weeks or even months. This allows them to build a real relationship with your family. It makes the journey much easier for everyone involved.
What to Ask When Choosing a Hospice Provider
Choosing a provider feels like a big step. You should feel comfortable asking questions right away. First, ask how quickly they can get a nurse to your home if an emergency happens at night or on the weekend. Second, ask how they handle pain management and if they have a specific plan for your loved one. Third, ask how they support family caregivers who might be feeling tired or overwhelmed. Finally, ask what the team will do to help with the emotional and spiritual needs of your family. Do not be afraid to be direct. You deserve clear answers about how they will help you. A good hospice team will never make you feel like your questions are a burden. They should be happy to explain their process to you.
Preserve Your Family's History
Your family's stories are precious. Taking the time to capture memories during this season can be a gift for generations to come.
Start Preserving MemoriesOther Hospice Providers Nearby
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