MERCY HOSPICE, LTD
Provider Information
- Address
- 2281 OLYMPIA DRIVE SUITE #100
FLOWER MOUND, TX 75028 - Ownership Type
- For-Profit
- Medicare Certified Since
- February 25, 2004
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Licensed Practical Nurses (LPN) | 2 |
| Physicians | 2 |
13
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what MERCY HOSPICE, LTD reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how MERCY HOSPICE, LTD compares to hospices nationwide.
9.5 minutes
of nurse care per routine home care day, on average
That is the 20th percentile among hospices nationally. The national median is about 12 minutes.
14
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day9.5 min
Ranks better than about 20% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends2.7%
Ranks better than about 3% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life81.3%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits51%
Ranks better than about 53% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care14.3%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months71.4%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care28.6%
Ranks better than about 1% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$25,744 · 84th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 6 required care steps for new patients here, completed for 17.9% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life17.9%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia58%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Mercy Hospice, Ltd in Flower Mound
Mercy Hospice, Ltd serves the Flower Mound area from its office on Olympia Drive. This freestanding hospice provider offers care focused on comfort and symptom management for patients in Denton County. They have been certified by Medicare since early 2004. The team provides support to local families during difficult times. Their goal is to help patients live with dignity. It is a local option for those seeking hospice support in the region.
About Mercy Hospice, Ltd
Mercy Hospice, Ltd operates as a for-profit hospice organization. They have held Medicare certification for over two decades. This certification means they meet federal rules for patient care and safety. Families should know that being a for-profit provider is a common business model for hospice agencies today. This designation does not change the requirement to follow strict government quality standards. The agency maintains a stable presence in the Denton County area. What most people do not see is the work behind the scenes to meet these ongoing federal rules. Their long history of certification shows they have stayed within the Medicare program for many years. Choosing a provider with a long track record can offer peace of mind. It suggests the agency has experience with the rules that protect your loved one during their care.
Quality Performance
What Is Hospice Care Like in Flower Mound?
Hospice care in Flower Mound centers on a team approach to manage pain and improve quality of life. Mercy Hospice, Ltd manages this care with a team of 13 employees. This staff includes three registered nurses and two licensed practical nurses. They also employ two physicians to oversee medical decisions. This team size allows them to provide focused attention to the patients they serve. Nurses often handle the daily care needs. Doctors work to adjust medications and keep the patient comfortable. This mix of staff helps ensure that medical needs get met in a timely way. The local care environment relies on these professionals to coordinate with family caregivers. They aim to keep patients in their own homes whenever possible. It is a supportive way to handle end-of-life care in your community.
What to Ask When Choosing a Hospice Provider
Picking a hospice agency is a big decision for any family. You should feel comfortable with the people who will enter your home. Start by asking how many nurses they have available for after-hours calls. You also need to know how quickly a nurse can arrive if a sudden problem happens. Ask what specific services they include beyond basic medical care. Many families find it helpful to ask if they provide volunteers for companionship. You should also ask how they communicate changes in the patient's condition to family members. Do they offer support groups or counseling for the family after the loss? Getting clear answers helps you understand what to expect. These questions help you see if a provider matches your family needs.
Preserve Your Family Stories
Your loved one has a lifetime of memories and wisdom. Capturing these stories creates a lasting gift for your family to cherish for generations.
Start Preserving MemoriesOther Hospice Providers Nearby
Helpful Guides for Families
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Starting Difficult Conversations: A Guide for Families
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Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.