TLC HOSPICE SERVICES
Provider Information
- Address
- 3711 ADMIRAL STREET SUITE A
EL PASO, TX 79925 - Ownership Type
- For-Profit
- Medicare Certified Since
- December 11, 2018
Are you this hospice's administrator? Update your information
CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 1 |
| Licensed Practical Nurses (LPN) | 0 |
| Volunteers | 0 |
3
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what TLC HOSPICE SERVICES reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Brought in through an outside supplier
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2022.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how TLC HOSPICE SERVICES compares to hospices nationwide.
6.6 minutes
of nurse care per routine home care day, on average
That is the 4th percentile among hospices nationally. The national median is about 12 minutes.
28
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day6.6 min
Ranks better than about 4% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.1%
Ranks better than about 27% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life69.8%
Ranks better than about 8% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits95.8%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.3%
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months43.8%
Ranks better than about 30% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$23,004 · 74th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 1 required care step for new patients here.
- Visits in the last days of life38.6%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer15%
- Dementia40%
- Heart and circulatory disease17%
- Other conditions19%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Care and Support in El Paso
TLC Hospice Services serves families across El Paso, Texas, from their office on North Lee Trevino. Their team focuses on comfort, dignity, and quality of life for patients with life-limiting illnesses. Hospice care is not just about medical needs. It is about surrounding a loved one with support when they need it most. The team provides care wherever the patient calls home. This could be a private house or an assisted living facility. They work hard to manage pain and help families spend meaningful time together. Choosing the right hospice is a big decision for any family. Having a local team nearby can make a real difference in how quickly they respond to your needs. TLC Hospice Services aims to provide that steady presence for the El Paso community.
About TLC Hospice Services
TLC Hospice Services is a for-profit provider that has been Medicare-certified since December 11, 2018. This means they meet federal quality standards for the care they provide. Being Medicare-certified is a baseline for quality, but every agency operates a bit differently. The thing is, for-profit status is common in the hospice world today. You should always feel free to ask them about their specific approach to care. Do they have a chaplain on staff? How do they handle after-hours calls? These are practical questions that help you understand their culture. They have served the El Paso area for several years now. That experience matters when you are trying to navigate a difficult health journey. Take your time to talk with their intake team. You deserve to feel comfortable with the people who will be walking this path with your family.
Quality Performance
Understanding Hospice Care in El Paso
El Paso has many options for hospice care, which can feel overwhelming at first. The main goal of any hospice team is to keep the patient comfortable and pain-free. They also offer emotional and spiritual support to the whole family. But hospice is not just for the very last days of life. Many families find the most benefit when they start these services sooner rather than later. The team usually includes nurses, aides, and social workers. They all coordinate to make sure the patient's wishes are respected. Some agencies are large national groups, while others are smaller and locally owned. Both can offer great care. The best choice is the one that fits your family's specific values and needs. Don't be afraid to reach out to more than one provider to see who you connect with best.
What to Ask When Choosing a Hospice Provider
When you interview a hospice provider, be direct with your questions. You need clear answers to make the best choice for your family. First, ask how quickly they can send a nurse to your home if a crisis happens at night. You want to know they are truly available 24/7. Second, ask what their plan is for managing pain and other difficult symptoms. They should have a clear process for this. Third, ask how they support family members who are grieving. Do they offer counseling or support groups? Finally, ask about their staff turnover. High turnover can make it hard to build a trusting bond with your care team. That said, trust your gut feeling after you talk to them. You are looking for a partner who listens well and treats your loved one with true kindness.
Keep Your Family Stories Alive
This time is hard, but it is also a chance to celebrate a life well-lived. Many families find peace in recording memories and stories to share with future generations.
Preserve Your Family LegacyOther Hospice Providers Nearby
Helpful Guides for Families
What Does Medicare Cover for Hospice Care?
Confused about medicare hospice coverage? Discover exactly what is covered, how to manage costs, and navigate your benefits with our simple, expert guide.
Choosing a Hospice Provider: A 5-Step Quality Guide
Feeling overwhelmed? Use our expert 5-step guide to choosing a hospice provider that offers the compassionate, high-quality care your loved one deserves.
Understanding Hospice Levels of Care: A Family Guide
Navigating end-of-life care is hard. Our guide to understanding hospice levels of care helps you make informed choices for your loved one with confidence.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.