HOSPICE OF WEST TENNESSEE
Provider Information
- Address
- 1804 HWY 45 BYPASS DUFFY TOWERS SUITE 100
JACKSON, TN 38305 - Ownership Type
- Non-Profit
- Medicare Certified Since
- October 24, 1988
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of August 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 12 |
| Licensed Practical Nurses (LPN) | 3 |
| Physicians | 1 |
| Volunteers | 1 |
32
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HOSPICE OF WEST TENNESSEE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Provided directly by this hospice
- Type of inpatient care
- General inpatient care (for pain or symptoms that cannot be managed elsewhere)
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HOSPICE OF WEST TENNESSEE compares to hospices nationwide.
10.3 minutes
of nurse care per routine home care day, on average
That is the 28th percentile among hospices nationally. The national median is about 12 minutes.
55
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day10.3 min
Ranks better than about 28% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends7.3%
Ranks better than about 42% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life90.1%
Ranks better than about 32% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits57.9%
Ranks better than about 43% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care11.9%
Ranks better than about 17% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months25.4%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care10.2%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)95th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$8,568 · 7th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 37.9% of patients or more. Most hospices score above 90 percent.
- Pain screening99.6%
- Pain assessment100%
- Breathing difficulty screening99.4%
- Breathing difficulty treatment98.9%
- Treatment preferences discussed100%
- Beliefs and values discussed99.4%
- Bowel care for patients on opioids100%
- Visits in the last days of life37.9%
- All care steps completed98.0%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer47%
- Dementia5%
- Heart and circulatory disease14%
- Lung and respiratory disease9%
- Stroke16%
- Other conditions10%
Source: Centers for Medicare & Medicaid Services. Percentiles are computed by CMS across all reporting hospices.
Hospice of West Tennessee
Hospice of West Tennessee provides end-of-life care for residents in Jackson, Tennessee. This organization operates out of the Duffy Towers on the Highway 45 Bypass. They have served the community since 1988 as a non-profit provider. Their team works to support patients and their loved ones during difficult health transitions. They focus on comfort and symptom management for those in Madison County. This organization is part of a hospital system, which connects their hospice services to a larger medical network. Many families seek out this specific provider because of their long history in the region.
About HOSPICE OF WEST TENNESSEE
This provider functions as a non-profit organization. Non-profit status means they put their resources back into patient care rather than serving investors. They earned their Medicare certification in the fall of 1988. This proves they have met federal standards for hospice care for over three decades. Being part of a hospital gives them access to specialized medical resources. They have a team of 32 employees to handle daily needs. This staff includes 12 registered nurses and 3 licensed practical nurses. One physician and one volunteer also support the team. Most families find comfort in knowing their loved ones are cared for by a stable group of professionals. They have a clear track record of meeting government rules for hospice services. Stability matters. It ensures that your family receives consistent care from people who know the local medical system well.
Quality Performance
What Is Hospice Care Like in JACKSON?
Hospice care in Jackson focuses on keeping patients comfortable in their own homes or care facilities. The process starts when a doctor refers a patient who has a life-limiting illness. Once admitted, the team creates a plan that meets the unique needs of that person. This plan shifts the focus from curing an illness to managing pain and improving daily life. The team at this provider includes nurses, a doctor, and support staff. These professionals visit regularly to check on the patient and talk with the family. They handle medications and medical equipment. They also offer emotional support to help everyone cope with changes. It is a team effort. You should expect clear communication about what to expect as the illness progresses. The goal is to provide peace and dignity during this time.
What to Ask When Choosing a Hospice Provider
Picking a hospice team is a personal choice for your family. Start by asking how quickly they can respond to an urgent call at night or on a weekend. You should also ask how they handle pain management and if they provide 24-hour support. It is smart to ask who will visit the home and how often those visits happen. Ask them how they help family members cope with the stress of caregiving. Do they offer grief support for the family after the patient passes away? You might also ask how they coordinate care with the patient's primary doctor. Make sure you understand their process. A good provider will answer these questions clearly and with kindness. Getting these answers now helps you feel more prepared for the coming weeks.
Keep Your Family Stories Alive
Your loved one has a life full of stories and wisdom that deserve to be saved for future generations. We can help you capture these memories easily.
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