HIGHPOINT HOSPICE
Provider Information
- Address
- SUMNER MEDICAL PLAZA
GALLATIN, TN 37066 - Ownership Type
- For-Profit
- Medicare Certified Since
- October 11, 1988
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 9 |
| Licensed Practical Nurses (LPN) | 1 |
| Physicians | 3 |
| Volunteers | 15 |
27
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what HIGHPOINT HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Both provided directly and arranged with other facilities
- Type of inpatient care
- Both general inpatient care and respite care
- Medical supplies and equipment
- Both supplied directly and through outside suppliers
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2021.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how HIGHPOINT HOSPICE compares to hospices nationwide.
12.2 minutes
of nurse care per routine home care day, on average
That is the 50th percentile among hospices nationally. The national median is about 12 minutes.
75
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day12.2 min
Ranks better than about 50% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends6.4%
Ranks better than about 31% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life92.9%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits44.5%
Ranks better than about 61% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care6.7%
Ranks better than about 47% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months30.5%
Ranks better than about 67% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care2.9%
Ranks better than about 73% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice1.9%
Ranks better than about 39% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)90th percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$11,746 · 17th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 9 required care steps for new patients here, completed for 64.2% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Pain assessment100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Bowel care for patients on opioids100%
- Visits in the last days of life64.2%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer25%
- Dementia22%
- Heart and circulatory disease14%
- Lung and respiratory disease16%
- Stroke8%
- Other conditions16%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Care in Gallatin
Highpoint Hospice serves patients and families across Gallatin, Tennessee. They offer comfort-focused care for those facing a life-limiting illness. Their team works out of the Sumner Medical Plaza to provide support where you need it most. Choosing a hospice is a deeply personal decision. You deserve to know exactly how a provider performs before you sign on. Highpoint Hospice has been Medicare certified since 1988, which shows they have a long history of serving this community. That is a significant amount of time to learn how to help people navigate their final months with dignity. They focus on managing pain and keeping patients comfortable at home. It is about making every single day count for the people you love. If you live in Sumner County, this provider is a local option worth looking into for your family member's needs.
About Highpoint Hospice
Highpoint Hospice operates as a for-profit organization. Some families wonder if that changes how care is delivered. The truth is that all Medicare-certified hospices must meet the same federal standards for care. They have maintained their certification for over 35 years. That is a long track record. Being in the Sumner Medical Plaza makes them easy to find for those living in the Gallatin area. You can reach their team directly at (615) 328-5515 to ask questions about their specific services. They must follow strict rules to keep their Medicare standing. It is helpful to look at their quality scores to see how they stack up against others. While ownership models differ, the main goal remains the same: providing relief and emotional support. You should always call them and ask how they handle after-hours emergencies. That is a big deal when you are caring for someone at home.
Quality Performance Snapshot
Understanding Hospice Care in Gallatin
Hospice is not a place you go to die. It is a philosophy of care that comes to your house. In Gallatin, families often choose hospice to help manage difficult symptoms like pain or breathing trouble. The team usually includes a nurse, an aide, and a social worker. They visit your home on a set schedule. But they also stand ready to help when a crisis happens at 2 a.m. The goal is to focus on quality of life rather than curing the illness. Many people wait too long to call for help. They think hospice means giving up. That is just not true. Starting care sooner allows the team to build a real bond with your loved one. It gives the family more time to focus on being a son, daughter, or spouse instead of a caregiver. This makes a huge difference in the final journey.
What to Ask When Choosing a Hospice Provider
You have the right to interview any hospice before you pick one. Do not feel rushed by the hospital staff. Start by asking how quickly a nurse can get to your home in an emergency. This is vital for your peace of mind. Ask who will be the main person you talk to when you have questions. You want a name, not just a general office line. Also, ask how they support family caregivers who are tired. Do they offer respite care so you can take a break? Finally, ask about their experience with your loved one's specific diagnosis. Some providers are better equipped for certain conditions than others. Write these answers down so you can compare them later. Trust your gut feeling after the conversation. If something feels off, keep looking until you find a team that puts you at ease.
Preserve Your Family's History
This time is hard, but your family's stories are treasures. We can help you capture memories and wisdom to keep for the generations to come.
Start Your StoryOther Hospice Providers Nearby
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SMOKY MOUNTAIN HOME HEALTH AND HOSPICE, I N C
HOSPICE OF CUMBERLAND COUNTY INC
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Helpful Guides for Families
Hospice vs Palliative Care: Understanding the Difference
Confused about hospice vs palliative care? We break down the key differences, benefits, and how to choose the right end-of-life care for your loved one.
How to Start Hospice Conversations: A Practical Guide
Learn how to start hospice conversations with your loved ones. Get expert scripts, signs it is time, and tools to find quality care near you with Hospice Scout.
What CMS Star Ratings Actually Mean for Your Family
Confused by hospice star ratings? Learn how CMS calculates these scores, what they reveal about care quality, and how to find the right provider for your family.
Some stories are worth writing down
Between the calls and the paperwork, many families wish they had asked more about the person at the center of it all. A recorded conversation, a favorite recipe, the story behind an old photo. Small things now can mean a great deal later. Our legacy guides show simple ways to start.