NOVA HOSPICE LLC
Provider Information
- Address
- 580 AVE DE DIEGO , PUERTO NUEVO
SAN JUAN, PR 00920 - Ownership Type
- For-Profit
- Medicare Certified Since
- April 24, 1992
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 3 |
| Volunteers | 3 |
7
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what NOVA HOSPICE LLC reported, not a check of what it offers today. Confirm current arrangements with the hospice.
An older Medicare record for this hospice lists short-term inpatient care as “not provided.” That code may be out of date. Medicare requires certified hospices to make inpatient care available for symptom management and caregiver respite. Ask this hospice how it arranges a bed if symptoms become hard to manage at home.
- Medical supplies and equipment
- Brought in through an outside supplier
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2020.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how NOVA HOSPICE LLC compares to hospices nationwide.
15.2 minutes
of nurse care per routine home care day, on average
That is the 77th percentile among hospices nationally. The national median is about 12 minutes.
7
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day15.2 min
Ranks better than about 77% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends4.2%
Ranks better than about 10% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life93.3%
Ranks better than about 49% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits55.6%
Ranks better than about 46% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care0%
Ranks better than about 81% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months25%
Ranks better than about 79% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care12.5%
Ranks better than about 24% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice0%
Ranks better than about 55% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$12,141 · 19th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 67.9% of patients or more. Most hospices score above 90 percent.
- Pain screening87.9%
- Pain assessment87.5%
- Breathing difficulty screening93.9%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life67.9%
- All care steps completed69.7%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Dementia63%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
About NOVA HOSPICE
NOVA HOSPICE serves families in San Juan, Puerto Rico. They provide compassionate end-of-life care for those in need. Their team focuses on comfort and dignity for every patient. They work hard to support the physical and emotional needs of their patients. You can find their office located at Ave De Diego 580, 2nd Floor, Suite C. The team is dedicated to helping families navigate this difficult journey with care. They aim to provide peace and support during a very sensitive time. Whether you live in the heart of San Juan or nearby, they are ready to help. Please reach out to them at (787) 287-4094 to learn more about their specific care options. They are committed to serving the local community with respect and kindness.
About NOVA HOSPICE
NOVA HOSPICE is a for-profit hospice provider. They have been Medicare certified since April 24, 1992. This long history shows their commitment to meeting federal standards for care. Being Medicare certified means they follow strict rules to keep patients safe. Families should know that this provider has served the community for many years. It is important to choose a team that has a proven track record. Their experience can offer peace of mind when you need it most. You can trust that they understand the regulations required to provide good care. They continue to maintain their certification to help families get the best support possible. When you look for a hospice provider, history and stability matter. NOVA HOSPICE has shown they can provide care for decades. Their focus remains on the well-being of the people they serve in the San Juan area.
Quality of Care
Understanding Hospice Care in San Juan
Hospice care is a special type of care for people with serious illnesses. It focuses on comfort rather than a cure. In San Juan, many families use hospice to help their loved ones live with dignity. The goal is to manage pain and control symptoms effectively. This allows patients to spend their time in a peaceful way. Hospice teams include doctors, nurses, and social workers. They visit patients at home or in facilities to provide support. They also offer help to family members who are grieving. Choosing hospice is a big decision for any family. It is a choice to focus on quality of life and comfort. You are not alone in this process. Many resources exist in San Juan to help you find the right path for your loved one. Talking to a provider can help you understand how they can best serve your specific family needs.
What to Ask When Choosing a Hospice Provider
Finding the right hospice team can feel hard. It helps to ask clear questions before you decide. Here are some things you should ask any provider you consider:
- How quickly can your team reach our home if we have an emergency?
- What services do you provide to support the family members who are grieving?
- How do you manage pain and other symptoms to keep the patient comfortable?
- Will we have a main nurse who will visit us regularly?
These questions help you see if a provider is a good fit. You want a team that listens to your concerns. You also want a team that answers your questions with honesty and care. Never be afraid to ask for more details. Your family deserves the best support during this time. Take your time to find the right partner for your journey.
Preserve Your Family Stories
Your family history is a beautiful gift. We can help you save your favorite memories and stories during this time. Start recording your journey today.
Learn MoreOther Hospice Providers Nearby
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HOSPICIO TOQUE DE AMOR
HOSPICIO LA PAZ INC
HOSPICIO LA PROVIDENCIA
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How to Choose a Hospice Provider: A Family’s Complete Guide
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