WESTERN MEDICAL HOSPICE
Provider Information
- Address
- CALLE B LOTE 30 NUM 4040 ZONA INDUSTRIAL GUANAJINO
MAYAGUEZ, PR 00682 - Ownership Type
- For-Profit
- Medicare Certified Since
- May 31, 2001
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CMS Quality Ratings
Composite score combining quality measures and patient survey results.
Based on the CMS Hospice Care Index — 10 operational quality indicators including visits near death, nursing minutes, and care transitions.
CAHPS Hospice Survey — family caregivers rate communication, symptom management, respect, and overall experience.
CMS scores as of May 2026. Quality of Care derived from CMS Hospice Care Index. Patient Satisfaction from the CMS CAHPS Hospice Survey. Overall is the equally-weighted average of both. All source data published by the Centers for Medicare & Medicaid Services.
Staffing & Capacity
| Role | Staff Count |
|---|---|
| Registered Nurses (RN) | 18 |
| Licensed Practical Nurses (LPN) | 9 |
| Physicians | 8 |
| Volunteers | 11 |
79
Total Employees
Staffing data as reported to the Centers for Medicare & Medicaid Services.
Inpatient Care and Medical Equipment
Hospices report these services to Medicare when they are certified. This is what WESTERN MEDICAL HOSPICE reported, not a check of what it offers today. Confirm current arrangements with the hospice.
- Short-term inpatient care
- Arranged through another hospital or nursing home
- Type of inpatient care
- Respite care (up to five days at a time, to give family caregivers a break)
- Medical supplies and equipment
- Supplied directly by this hospice
Short stays in a hospice inpatient unit, hospital, or nursing home for pain or symptoms that cannot be managed where the patient lives, or to give family caregivers a break.
Equipment and supplies tied to the terminal illness and the plan of care, such as a hospital bed, oxygen, wound supplies, or a wheelchair.
Medicare lets hospices provide these services through arrangements with other organizations. Either way, the hospice stays responsible for the covered care in the patient’s plan of care.
Reported by this hospice to the Centers for Medicare & Medicaid Services when it was certified in 2017.
Care Details from Medicare Data
Medicare computes these numbers from claims and required reporting. They show how WESTERN MEDICAL HOSPICE compares to hospices nationwide.
11.2 minutes
of nurse care per routine home care day, on average
That is the 38th percentile among hospices nationally. The national median is about 12 minutes.
64
patients in care on an average day
A rough measure of size. Smaller can mean more personal. Larger can mean more resources.
Medicare reports this hospice billed for routine home care only from January 2022 through December 2024. Hospices can also provide continuous home care, inpatient care, and respite care when symptoms are harder to manage. There can be good reasons for this. Ask the provider how they handle a crisis at home.
How this hospice compares nationally
Bars show national standing on measures from the CMS Hospice Care Index. A fuller bar means this hospice does better than more of the hospices CMS tracks.
- Nurse care minutes per home care day11.2 min
Ranks better than about 38% of hospices nationally on this measure.
What this measures
The average minutes of nursing care per day for patients getting routine care at home, based on Medicare claims. More nurse time usually means more hands-on support.
- Skilled nursing on weekends1.5%
Ranks better than about 2% of hospices nationally on this measure.
What this measures
The share of skilled nursing time delivered on Saturdays and Sundays. Symptoms do not wait for weekdays, so weekend coverage matters.
- Nurse visits in the last days of life80.3%
Ranks better than about 14% of hospices nationally on this measure.
What this measures
The share of patients who got nurse visits in their final days of life. This is when families tend to need the most support.
- Gaps in nursing visits63.8%
Ranks better than about 34% of hospices nationally on this measure.
What this measures
How often patients went more than a week without a nursing visit. Fewer gaps mean steadier attention.
- Patients discharged alive early in care1.4%
Ranks better than about 80% of hospices nationally on this measure.
What this measures
The share of patients who left hospice alive within the first week of care. A rate of 0% means it did not happen to any of their patients.
- Patients discharged alive after 6 months59.7%
Ranks better than about 7% of hospices nationally on this measure.
What this measures
The share of patients discharged alive after six months or more in hospice care.
- Hospital transfers near the end of care6.9%
Ranks better than about 51% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, spent time in the hospital, then came back to hospice.
- Hospital stays that interrupt hospice4.2%
Ranks better than about 15% of hospices nationally on this measure.
What this measures
The share of patients who left hospice, went to the hospital, and died there soon after.
- Days at higher levels of care (CHC or GIP)52nd percentile
What this measures
The share of care days delivered at higher levels, such as continuous home care or inpatient care. Shown only as a national rank because small percentages round to zero.
- Medicare spending per patient$14,122 · 29th percentile
What this measures
What Medicare paid per patient for this hospice's care. Higher or lower spending is not a quality judgment by itself.
Care steps completed at admissionShow detailsMedicare tracked 7 required care steps for new patients here, completed for 61.7% of patients or more. Most hospices score above 90 percent.
- Pain screening100%
- Breathing difficulty screening100%
- Breathing difficulty treatment100%
- Treatment preferences discussed100%
- Beliefs and values discussed100%
- Visits in the last days of life61.7%
- All care steps completed100%
Conditions of patients in their care
Share of patients by primary diagnosis. Useful if you want a team with experience in a specific condition.
- Cancer9%
- Dementia39%
- Heart and circulatory disease27%
- Lung and respiratory disease9%
- Stroke9%
- Other conditions7%
Source: Centers for Medicare & Medicaid Services, reporting period January 2023 through December 2024. Percentiles are computed by CMS across all reporting hospices.
Compassionate Hospice Care in Mayaguez
Western Medical Hospice offers dedicated end-of-life care to families in Mayaguez, Puerto Rico. They focus on comfort and support for patients during their final stages of life. Their team works to improve the quality of life for those they serve. They provide care throughout the Mayaguez area to ensure families have the help they need. Choosing a hospice provider is an important step for your loved one. This team is ready to offer professional support with a focus on dignity and peace. You can find them located at Calle B Lote 30 in the Guanajino industrial zone. They remain committed to serving the local community with care and compassion every single day.
About Western Medical Hospice
Western Medical Hospice is a for-profit hospice provider. They have been certified by Medicare since May 31, 2001. This long history shows their commitment to meeting federal standards for hospice care. Families should know that Medicare certification means they follow strict rules for safety and quality. Being a for-profit provider, they maintain a focus on efficient and effective care delivery. They strive to meet the needs of each patient and their family members with professionalism. When you choose a certified provider, you know they are held to national standards. This gives families peace of mind during a difficult time. Their office in Mayaguez serves as a hub for their local operations. If you need to reach them, you can call their office directly at (787) 883-5898 to learn more about their specific care programs.
Quality Care Rating
Understanding Hospice Care in Mayaguez
Hospice care in Mayaguez is designed to help patients who have a serious illness. The goal is to manage pain and provide comfort instead of trying to cure the disease. A team of doctors, nurses, and aides visits the patient. They can visit the patient at home or in a facility. This care supports the whole family during a very hard time. It focuses on the physical, emotional, and spiritual needs of the person. You do not have to walk this path alone. Local providers like Western Medical Hospice are here to offer guidance. They understand the local culture and the needs of families in Puerto Rico. Hospice allows patients to spend their remaining time in a place they feel safe. It brings support, resources, and peace of mind directly to your door.
What to Ask When Choosing a Hospice Provider
Selecting the right hospice care is a big decision for your family. You should feel comfortable asking questions to find the best fit. Here are some key questions to ask potential providers:
- How quickly can your team respond if my loved one has an emergency at night?
- What specific services do you provide to help with pain and symptom management?
- How often will a nurse or a doctor visit my loved one at home?
- What kind of emotional support do you offer for family members who are grieving?
Preserve Your Family Stories
This time is precious for your family. Capture and save the memories, stories, and lessons of your loved one to cherish for generations to come.
Start Preserving MemoriesOther Hospice Providers Nearby
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